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“Jeremy was fantastic. My husband's old phone was dying and would only stay on for a minute or two at a time. Jeremy had to really work at transferring all the info onto the new phone. Took over 3 hours for both phones (I bought a new phone too). Great patience and diligence on Jeremy's part!”
“I dreaded going to the T mobile store to sort out a promotional contract and set up a new phone. My beloved previous phone couldn't be updated anymore so I was losing important apps. It was a no choice situation. The store manager Colton signed me in on an ipad and told me to wait, of course I expected to be waiting an hour, plenty of people there with phones and contracts out. After less than ten minutes Rith greeted me and heard my story. Another old geezer who doesn't know much about phones, computers, apps, or how they work. Both Colton and Rith and all of the service techs in there are very young, they grew up with all this stuff. But Rith handled me and my issues very well. He assisted me with the transfer of data to the new phone, he made a couple of calls to the main service center to get answers, he waited through a few password failures and got me through the stressful transfer/update process, he also helped me with the new phone by putting on a screen protector that I had purchased earlier. I was very impressed by Rith and greatly
admire his patience and understanding.
In the end he was backed up by Colton so I have to give both of those guys five stars for handling a hideous situation. Due to the nature of my contract and phone issues, I may have to return to the store after forty days usage to wrap up the entire matter. This time i'm not dreading T mobile, I'm actually looking forward to seeing those young guys again and feeling the vibe of young people getting things done, and helping old people with complicated technical and contract issues.Thanks guys for helping me and getting me back in business with a new phone.”
“I visited this T-Mobile store on Friday to upgrade my phone, add a new line and home internet. The staff works together as a team but there is one standout in the group.
Working with Martin was an exceptional experience. He was professional, courteous and patient. He also exhibited a true interest in helping to troubleshoot my issues.
His expertise was above and beyond and was the key to resolving these issues.
This experience truly makes a customer feel valued.”
“We had an excellent experience with Alazar, our sales rep. We had placed an order to upgrade a phone on the Verizon app and the original pickup location couldn't find the phone I had ordered. This store fixed the problem and took care of all the details. A very good experience overall.”
“My family and I always go to Paul, we have gone to him for years for anything phone related... He's knowledgeable and great at his job. He will do what it takes to get you taken care of and keep you happy! Paul is an all-around great guy! I recommend just about anyone at this store, tho they're all pretty cool ? I'm just biased with Paul since I have been with him since Sprint....”
“Renee and her entire staff is patient, helpful and attentive…no matter what I’ve ever needed. So glad we switched and that we bundle with Xfinity and that we have this outstanding team to help. AND we save money bundling!”
“Devin and Andrew were super super great in helping me upgrade my phone. Devin was very helpful. Store was clean and quiet and this will definitely be our t mobile store in the future ??”
“I gave ths a 5star because they helped me right away and super nice. We got new phones !! And I was in a bad mood because I walked out of the one on 9760 grant st & going to go give 1 star to after ths I sat there for hours not being helped. GO TO THIS ONE they are better.”
“Addendum: I would like to leave a positive review for Keli as well. When I signed up for my new Xfinity service, I lost access to my old Comcast email. Keli was bright, friendly, smart, patient, and technically sound, and ultimately resolved the problem by downloading an app onto my smart devices so I could access and continue to use my old email account.Daniel was extremely helpful to me. He was friendly, cheerful, knowledgeable, technically proficient, and patient. He helped me set up Xfinity at my mountain home, and even successfully asked his supervisor to keep the previous old box working until I could get the new one installed. He went Above and beyond.”
“Just had a great meeting with Danny (manager). Had what was seemingly a complicated connectivity issue on a new development solved quite quickly. Much appreciated !”
“Just wanted 2 Thank...Kristen?...June 6th...We just needed a Tablet case...She let us...look in the drawer...Where they were kept...Picked out an Otterbox...case...
She made transaction...fast and painless...
02/23/2024 ..Thanks Connor and Jesse?
My phone wouldn't send or receive Text messages..Was very strange..
Thanks, for your Help..”
“I've had nothing but wonderful experiences at this store. I specifically want to give a shout out to Dominique. I've had two interactions with her. Once to buy a Samsung watch and another to trade in a phone. On both occasions she was friendly, knowledgeable, helpful and a lot of fun!”
“Page was am awesome help and was able to lower my bill by over $100.00.Corporate stores for some reason have more staff and they are WILLING TO HELP. Me and my son received exceptional customer service from Page. She was ?”
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“After moving back to country I checked out Verizon, AT&T and T-Mobile. I can truly say I chose to go with T-Mobile just because of Angela’s customer service. She listened to what I was trying to accomplish and exceeded my expectations. She is a true professional who was refreshing to work with in my cell phone search.”