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June 2024 by Cree
Stay away from their small pet vital care.
I was explicitly told in person I could cancel anytime when I purchased a small animal, and now I've apparently "agreed to a year-long contract" for $10 a month that they refuse to cancel.
I've tried to get help in the store and was told their vital care was a different system and they couldn't help me. After emailing the vital care department asking for a cancellation with no refund, just a cancellation of services and payments, they refused.
Absolutely criminal.
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May 2024 by Brookelyne DiStefano
Closed an hour earlier than stated on website
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May 2024 by shawn M
Went to look at saltwater fish and 4 tanks had stagnant water and dying fish. Asked if they would make a deal on a couple fish to save them from certain death and they wouldn’t even offer a discount on them. I guess when all are dead and the business makes no money it’s okay right? Take care of your fish! Or atleast let people save their lives. Also literally no one was helping people with fish. They seemed more entertained by hanging out in the office by checkout
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May 2024 by Molly Tester
They groom my mini schnauzer, always do a nice job
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April 2024 by Eric “Rick” Martin
Staff is very friendly and helped us locate a few things but disappointed that they don’t have the dog feeding station we were looking for. We did buy a bit different style but it doesn’t equal the one we wanted.
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April 2024 by Raymond Hoppes
Lower prices than the other Pet chain!
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April 2024 by Riley Lynn (Riley Ivey)
Great selection!! Very clean too!!!
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April 2024 by Bryan Burkus
Staff isn't knowledgeable about their own inventory. They don't know what's for sale and what isn't.
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April 2024 by ALLISON GACHNE
Always happy with our dog's grooming appointment... Josephine is awesome!
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April 2024 by Allison Westfall
Just go to Petsmart on Hover. Don't even waste your time here. I stopped going maybe 2 years ago because this Lisa gal is just ridiculous. Seeing these reviews, I can't believe how many people have to say the same thing for the store to realize she is far from being an asset. I try to be so nice to her and she just acts like she is new to the job, doesn't know anything, and any customer with a simple question is a grave inconvenience to her.
I went back in a few days ago just to buy a beta fish, thinking how bad could this really be. Petsmart is out of my way completely and just wanted to knock this task out. Wouldn't you know it, good ol' Lisa was there and spicy as ever. The betas were all stacked on a cart with foggy waters, I asked if they were for sale. "Ya, I don't see why not." Ok Lisa... Then she's snapping at my kids for touching the dog toys while I look at the fish. I'd understand if they were being disruptive or making a mess but they weren't. I already know Lisa is on one, standing there playing with her Stanley cup straw while everyone else was on the floor working and these fish swim in filth. There's no customers in line with us either. According to Lisa, she was supposed to be filling the waters but "didn't feel like it." I asked her if there was a specific beta that was a part of the sale or were all of them on the cart included. Full of even more attitude, she says "I don't know." I just kind of stare at her, thinking in my head that this is a joke. I'm trying to hard to be nice to this lady and she's being such a crusty old intolerant hag. She then says "They don't tell me nothin!" Girl, I know you've worked here for a long time. If I worked the front, I'd catch on what the common questions were and be prepared to answer them. And even if I didn't want to learn, I would at least say "I'm not sure, let me find out." I mean, is it really that hard?! Learn what it really means to be in customer service. Or just try not to be such a miserable human being.
And if it isn't Lisa, it's the strong desire to turn the store into the department of agriculture for the deplorable bird cage. I don't know what your store has against Conure's but it's heartbreaking. There's no good reason for water to have algae in it, at the least. It was disgusting 2 years ago and nothing has changed.
So, there you have it, this place sucks. It has great potential, but also great hinderances.
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April 2024 by alejandra ramirez
small girl wearing a grey hoodie and no name tag was super rude to a door dash pickup because he didn’t let her scan the items he picked up before putting them in his cart. she didn’t let him take an order he already confirmed because of it. it 100% should have been handled differently by the staff. i understand protocol and all that but she was rude as hell from the start. the guy doing the pickup was nice to her until she literally grabbed the item out of his arms, so his frustration was understandable. small girl needs to learn some better costumer service or find a job where she doesn’t need to talk to people. hoping to go back and get a name so i can update this post.
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March 2024 by Derek Smith
Local go to for all your pet needs. They seem to have much more variety and products than Petsmart.
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March 2024 by Bonita E
Good customer service. They had what I needed for my dragons.
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March 2024 by Cory Rucobo
I always find everything I need
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March 2024 by Michiko Hedensten
Easy to find what I need, good selection , employees are always very kind and friendly .
