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November 2023 by Ace Lee
The only bank I know that always have they're atm down all the timeGarbageShut this place downWe're go through the drive through so it'll be quickerWho has time to sit there and call your stupid number to tell you that your machine is down.Be on top if it! Your supposed to be professionals!
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September 2023 by Marcia M
Why do they never answer their phone? I’ve called at multiple times and multiple days during business hours and am always put through to the call center. My concern relates specifically to the CherryHills branch and the call center is not able to answer my specific question. I ultimately have to drive down to the branch to talk to someone personally. Frustrating!!!
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June 2023 by Matt Short
Monica, Sheldon, Cameron and Jason are awesome! Great customer service, always interacting with my 6 yr old who they’ve known since she was a baby!
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April 2023 by Clover Gray
Don't go here if you want to get anything done.I worked for U.S. Bank at a branch in McLean County IL for four and a half years before moving to CO. I went in this branch for a direct deposit form, since the app updated since my departure and I was unsure of where the form was. However, in my time of employment I had printed out MANY over the counter checks and direct deposit forms alike for my customers, and knew I could walk into a branch to get one.The man who came to the counter when I arrived immediate stated that they did not have those forms. When I stated that I had worked there before, and even told him which system he could find said form on, he simply stated that he had worked there for twenty years and didn't even attempt to look up the form, despite me knowing the name of an in bank computer system that a non employed customer wouldn't know anything about.Imagine if I had been a customer who was uncomfortable with online banking and refused to use it. Did he mean to tell me that those customers just don't get access to their direct deposit form? He didn't even offer me an over the counter check, which also would've been acceptable. He seemed determined not to do any work to help me. I can't help but feel that he disrespected me because I'm young and feminine and he determined this meant I was stupid or lying about the form.This form takes less than 1 minute to find, fill out, and print, by the way.Clearly the employees at this branch aren't taking their annual or bi annual refresher training courses. You're better off visiting other branches in the area, if not for better help, then at least for the pleasure of visiting a clean branch that doesn't smell heavily of dust and old broom closets.
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August 2022 by Cory Hengy
Incompetent and mobile app never works. Closing my account asap.
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June 2022 by Mohammed Athique
I was treated beyond I was supposed to be treated by the entire team, especially by Cameron Seidling (banker) who made my day by solving my issue. Thank you so much the manager and the whole team, especially Cameron Seidling.
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November 2021 by L. L.
ATM took my card after trying to deposit a check!!!! THEN, gave me a receipt showing my deposit, but as soon as I got home to check my balance, it said deposit REVERSED!!!! I am SOOOO mad!!! This is NO WHERE NEAR my house, now I have to wait to see how this is supposed to be fixed?????
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July 2021 by Sarah Callie
I'm greeted with a happy employee when I walk through the door here. Quick service too.
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July 2021 by Darla B.
Doug, a banker there at the Arapahoe Road branch is an absolute delight. He was so helpful when I was setting up a new account with some complicated situations that required some hand holding and guidance and Doug was sensitive, nonjudgmental and it felt like banking with a friend. Each time I go into the bank he is friendly and I see he is this way with all customers. It is so nice to see!
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June 2021 by Lucky L.
You will send the check soon on my email. B******** soon to you guys is going to be Christmas 2021 Le Truong never received a letter to why his money is on hold. It has been 24 calendar days and the money is still in your possession. He gave you back his debit card at branch. This is horrendous egregious service at best. Friend and family have repost his post and their friends will repost and so on.
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June 2021 by susie wu
OMG - the branch at 2401 e arapahoe road, 80121 has the worse customer service. They never return phone calls and lie especially by the supposed manager, Brandon. It has been 3 weeks since the account was supposed to be closed and I have yet gotten the balance of my money sent to me. The branch sent me to call center and call center to fraud and fraud sents me to branch and round and round we go. Bunch of fraud. Make sure you keep your receipts for deposit because on occasions it is not on the ledger.
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May 2021 by Shannon Stewart
The guy at the desk there Wouldn't let me withdrawal money from MY account based on how I look they thought I was trying to scam them or something like that and wouldn't let me take my own money out of my account. That was the most discriminatory incident I've ever experienced. I'm covered from head to toe in tattoos so I understand people judging that I'm used to it but it's not okay from a bank to be denied to withdrawal my own money because of how I look.
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April 2021 by Joel Garza
The branch manager has the bear attitude ever. Great absolutely great customer service.
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April 2021 by Kandy Thompson
I've never had bad service at any branch office i go in take care of my business & leave the people with bad reviews willnever be happy even if you bend over backwards
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November 2020 by Allan Roman
This branch is completely closed, ?! Online information is All Wrong! Don't waste your time going to this bank :(
