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June 2024 by Julian Oseng
I recently moved to Colorado from Louisiana. In March, one of the agents contacted me about moving my policy over to Colorado. I figured it was time to do that. When we spoke, I was told I would need to pay for the first month ($164.91) even though I just paid for my Louisiana policy ($151.04) 8 days prior. The agent told me my NEXT bill would be lower and my normal payments after the lower bill would be $164.91. This all sounded great to me.
Then I randomly received a refund of around $190. I figured "Ok, I guess that's everything leveling out and my next bill will be the $164.91". Nope. My next bill came out at $206.15. I immediately contacted the branch. The agent I spoke to had no idea why this happened so she reached out to someone else and called me back. I was told this is some sort of way their new system is correcting an error in the billing. This made no sense to me. Why would MY bill go up $41.24? I paid $315.95 in March. Received a refund for $190. There is zero reason why my bill should be $41 extra. I have a very clean driving record. I was literally told by your agent in March my NORMAL bill would be $164.91.
After getting a policy elsewhere (which was way cheaper btw), I called and sent an email on May 9th, telling them to cancel my policy ASAP. It is May 14th, and my policy still shows as active. My final bill hasn't been sent. I haven't even received an official confirmation my policy has been cancelled.
I'm pretty easy going, but this has been a terrible experience. Yikes. Never again.
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March 2024 by Matthew Duff
Our family has been using the Busto Agency for a couple of years now. Fantastic service. They return your calls and are very detailed oriented in getting you your policies. Policies and insurance are becoming more transactional and purchased online. But I'd pay a bit of a premium to have service like the Busto Agency's. They are great.
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December 2023 by Scott Simpson
Jeremy and his team are great. Highly recommended for insurance and investment needs.
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October 2023 by Walt Iverson
Very good service, always able to help me with all my questions. I trust Jeremy’s advice on all my insurance for my home and my cars. Have been a State Farm customer for over 40 years.
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September 2023 by Ryan Houchen
Awesome agency! Very friendly and knowledgeable.
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May 2023 by Eunice Lee
We have been serviced by this State Farm office since we moved here in 1999. They are truly exceptional. Jeremy is awesome; Nikki is exceptional! They will get the job done. Thank you.
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March 2023 by Bart Carlock
Jeremy has been my State Farm agent for around 20 years now. He is always very helpful in taking his time in explaining to me the importance of the policies I have with him. He is definitely the way to go if your looking for a great agent who has your best interests in mind.
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February 2023 by Tri Nguyen
My family and I have been working with Jeremy Busto and team for over a decade! They've always been extremely helpful and transparent. Helping us improve our lives and grow as a family. Providing facts and giving us the ability to make educated decisions. Talk about being strong advocates for their customers!
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February 2023 by Allie Huerta
Jeremy Busto's office has been such a pleasure to work with as we updated and changed our insurance coverage to State Farm. Grace Collins is absolutely wonderful, attentive and so great about answering questions! We are very happy with State Farm!
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November 2022 by Stephanie Hale
I’ve been w State Farm since I got my driver’s license (30+ years ago) and I have never once considered changing companies. Jeremy Busto’s office has been my agent for more than 15 years. Luckily I haven’t needed to be in contact that many times, but every time I am I am reminded of what a difference great customer care, competency, and kindness make during a difficult situation. Grace answers the phone most every time I call and she gets stuff done! If you are looking for a great insurance agent - look no further. They will go above and beyond to help you navigate all the challenge that come with accidents and claims.
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November 2022 by Sue Meyer
I have used this agency for years. Lately, another driver hit my parked car and caused damages that made my car non drivable. Grace and the rest of the team was right on the spot and went above and beyond to help me. They actually made calls and helped me find an auto repair that was taking towed cars ( none in Denver city limits.) they didn't have to do that. Most insurance's have the client do that calling. I have never once called their office and not gotten a live person, or if leaving a message, have been called back that very day. I have friends who wait days and even weeks to hear from their insurance people. Some times they never hear back. If you need a reliable insurance business, pick this one. You will not be disappointed.
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April 2022 by allie palmeri
Grace is wonderful! She is super helpful and very prompt! She always reminds me about ways to save! I have been with Jeremy and Grace for 5+ years now with my renters insurance and adding auto insurance soon which they made easy! Highly recommend!
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March 2022 by Kate McDonald
Gracey Collins at Jeremy Busto's agency is absolutely fantastic in every way; from our very first conversation about how she could help me with all of my insurance needs to every single conversation we have had since. Gracey is incredibly knowledgeable, very professional and quick to respond. She is always in touch with me if there are ways to save on my insurance policies, and is a genuine pleasure to talk with! THANK YOU GRACEY!
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July 2021 by Tiffany B
Jeremy has been our State Farm Agent for over 18 years. I highly recommend Jeremy Busto for all your insurance needs. He has helped us navigate many insurance needs such as the purchase of a home, new cars, boat, ATV, insurance on rental property, life insurance policies for a growing family, etc. We are very high maintenance customers and Jeremy has always risen to the challenge and has made sure we are properly covered and reviews our policies frequently with us to make sure we are not wasting our money either. Jeremy is very easy to talk to and always takes the time to explain everything.
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June 2021 by Thomas Ogar
Gracie has offered me the best customer service experience I've ever had in my life!! I called early last year to try and get a competitive quote for my car insurance. She wasn't able to help me out then because it was a little more expensive than what I was paying another company because I had an accident on there. I would continue to call her periodically to find out if the rate had dropped any. She would also call me periodically to see if I was ready to make the switch. Just a few weeks ago my accident dropped off and I was able to make the switch!! She has been super friendly throughout the course of our conversations. I always felt like I was talking to a friend. I would recommend her and State Farm to anyone and everyone! Thank you Gracie for being there when I needed you! I'm looking forward to this partnership.
