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June 2024 by Landon Tenhagen
No one answers the phone
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May 2024 by Thomas Stanbach
Built my whole shower with materials from
Here. Jay is the man! Very helpful and informative. Customer service desk lady also great 4/30/24.
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April 2024 by Team WARPT
Great place to pick up pellets for the smoker! One of the best prices in town!
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March 2024 by Kaleigh H.
Cannot say enough good things about Dwayne in the garden center! He took lots of time to help me pick out plants specific for my situation and was extremely helpful with all his tips and tricks. Very patient and kind and understanding
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January 2024 by Cc F.
They had a row of barbecue grills on end of season clearance. Nothing about them being defective, just end of season clearance. My husband bought one and brought it home only to find out that it was missing one of the burners. He brought it back within an hour , and was told he couldn't return it, and would have to contact the manufacturer. When he spoke to the manager and explained that the grills were not sold as defective, she was incredibly rude. He pointed out that there was another grill, same model, with no missing pieces next to it, and he wanted to exchange it for that one. After a lot of pushback, she finally told him that she would do him a favor just once and exchange it. We've spent so much money at this store while remodeling our house. It used to be a great store, but this manager is unhinged. She did the exact same thing to me about 8 months ago when I tried to return a microwave that I ordered online, after finding out that the dimensions online were wrong. Home Depot is a few miles down the road and worth the extra few minutes drive. No issues with customer service there, so we've exclusively purchased all of our job materials there and have been very pleased with their service.
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January 2024 by Ann G.
we bought a new refrigerator from our local Lowe's store. The first one they delivered was dented and the water system did not work correctly. They then brought us another one. Which also was dented. At this point they told us they would give us a credit, and they bought us a third one which works well. When we went to get the credit, they gave us a measly $25 for our extreme aggravation and the loss of some of our food from thawing and going bad. We would never recommend the Lakewood Lowe's store. If I could give it a zero I would. I am also canceling my credit card that I got from Lowe's and will continue to shop at Home Depot.
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December 2023 by Colin J.
Your Christmas trees are garbage, worse than the ones king soopers sells and the prices are outrageous. $80 for a Charlie Brown tree f u
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November 2023 by Christy S.
How does this Lowe's have such a bad rating?! This is the best Lowe's, and best home improvement store I've ever been to! Everyone was so incredibly helpful and friendly, I had three different people help me! They had everything I needed, and it was a very clean store.
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November 2023 by Linda F.
We went to Lowes today (store 1903 on West Colfax) to shop for a vanity for the bathroom, a sales associate named Doug asked if we needed help and from then on, he was with us and helped us get the vanity onto a cart as well as a new toilet and gave us valuable guidance regarding plumbing fixtures for underneath a sink. This was probably the best customer service experience we've ever had at Lowes. He also helped us load the larger items into our car. Thanks Doug for all of your help, if all stores had a sales associate like you, there would never be even one complaint from anyone ever. You're great!
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October 2023 by Diane Z.
If there was a negative I would use one- Needed assistance in the storage container section- we asked an employee standing in the isle for assistance- he replied all containers they had were down, which was not the case, I wanted one that was not lower and needed a fork lift. I asked him and another standing by the appliance area for assistance, one kind gentleman let the other guy know he couldn't use the forklift so suggested he find a person to help. OBVIOUSLY the manager didn't want our service, he walked away - we thought he was getting a forklift- but NO! He never returned, and neither will we. Home Depot down the road had the same item and they didn't hesitate to get a forklift to assist me. Very disappointing since we had only been shopping at this Lowe's and now our time is done there .
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September 2023 by Andrew Rupp
Amazing store! Love this place so much more than home depot!
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May 2023 by Caleb P.
This seems to be a recurring problem at every Lowe's I go to... there's never enough employees. I have the hardest time ever getting help when I need it. Whether that is getting a tool unlocked, paint mixed, or getting something off a shelf, I have to wonder around for like 10 minutes to find someone that can help. Please hire more people
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January 2023 by Cindy M.
Alex in the flooring department provided excellent customer service and was very attentive - his follow up was exceptional!
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December 2022 by The O.
Just a heads up. Lowes will no longer assist putting a $100 Christmas tree on your car. I've gone here for many years and the clerk is always happy with a $20 tip for 5 minutes to twine it on the roof . Next year Ace hardware it is. Sorry to be the Grinch. Just disappointed. Happy Holidaze folks
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November 2022 by C C.
We used to frequent this location for the majority of our renovation needs. Unfortunately, the customer service has declined tremendously in the past year. We've had issues multiple times with cashiers ringing up items incorrectly or not applying a coupon. This entails us having to wait in line again at customer service. Today, the appliance department manager was extremely difficult to work with. She walked away several times when we were trying to find someone to help us. We called back later with our questions. She was very impatient, and gave us information that we know is incorrect. When spending thousands of dollars on appliances, the lack of customer service is a definite red flag.
