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8:30AM - 5:30PM
1900 W South Boulder Rd, Lafayette
Banks
“I rarely post reviews, but I feel compelled to call attention to the truly amazing staff at Lafayette's branch of Elevations CU. We just returned to the US from 2-year overseas, and had to re-create our life in Louisville. ECU, and particularly Victoria, have been stellar in getting our feet back under our desk financially. Literally every time I've gone to the branch or called in, I feel like I'm the only person in the building, even though everyone else is being served equally well. Kudos to Victoria and the entire staff. That absolutely ROCK!”
“The greatest customer service. I'm not a customer but bring a friend in often. The bank manager, Patrick, is so personable and helpful, and always takes time to talk with her. Totally impressed with everyone in the bank.”
9AM - 5PM
320 US-287, Lafayette
Banks
“Best bank branch I've ever had the pleasure of doing business with! Helpful and thoughtful tellers. Not sure where all these bad reviews are coming from but I can tell you first hand this is a great branch!”
“"It's not what happens, right or wrong, it's how it is dealt with by managers!!!!"As a leader of various businesses, I live daily with doing all I can to give customers and clients a WoW!!! experience every time. This past Tuesday, 2/2/2021, my wife Hailey and I ducked into this branch mid-day to create our first joint account as we just got married. Well, it went poorly... for various reasons...and we really felt like "they do not want our business". I did send a letter expressing our disappointment, urging the branch to consider a review of their CX (customer experience) practices. I am pleased to share that Branch Manager JILL did call us to discuss the incident, what and how it happened, and to offer options. It does not matter what decisions we have taken. I do appreciate Jill's approach, her professionalism, and her commitment to step CX up. Cheers.”
“My family and I have been here my whole life and they have been very helpful transitioning me from under my parents account to my own accounts. We have always worked with Jodi and she is so helpful and cheerfull and easy to work with.”
9:00 AM - 6:00 PM
200 N Public Rd, Lafayette
Banks
“This branch is usually a good option for fair service. The staff is friendly and helpful, and the atm usually works well. They have two drive throughs and an interior atm. Great service from drive through people!”
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“The customer service here is wonderful. The staff goes above and beyond to help you with your needs. I love this office, because is confortable and people here is very very friendly. Great experience. Thank you”