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March 2023 by Ronald Nelson
Was locked out of my account after trying 2 times to log in and when I tried to call, was hung up on twice.
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February 2023 by mike estrada
Erin Breyman was very helpful and answered all my questions. Greatly appreciate the professionalism and customer service. Thank you.
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April 2022 by Linda Wingfield
NEVER EVER had I / we had a problem with This IS BANK ! Always found them very helpful , kind and extremely friendly WE have the wonderful privilege with having Meghan handle our banking needs .??
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October 2021 by Roselia
Be prepared to have a bad experience. I attempted to cash a check from a customer who banks through US bank. US bank actually charges you to cash a check written by one of their own customers.personal information is written on a scrap sheet of paper, rather than directly inputting PI information directly into their computer system as the information is being relayed.No customer service- The teller literally threw the check I tried cashing back at me. She stated she couldn’t cash it. She offered no explanation as to why. I had to ask, why. It was only then she offered to guide me through US banks procedures, but not once had she tried explaining US banks procedures prior to me asking. She was quick to deny service.US Bank, please offer customer service training to your employees, and management. In addition, provide them with more training on how personal Information should be protected.
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September 2021 by Michael garcia
This is probably the worst customer service I've ever experienced,my account and money was hacked ,so I still get all their fees to pay ,too much control in this bank , I will never bank there again , not very understanding are they . there's a lot more banks to choose from. Today I will pay the 275.00 Facebook hacked my account so I pay the $ lesson learned dont trust Facebook or US Bank ! Have a blessed day. These folks offered me a payoff to clean up my records . they are human after all thank you.
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August 2021 by lord_of_moirai
Wasting my time going there ATM us always empty
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July 2021 by James Hutchens
It's a bank with their own set of rules, as each bank has. Some rules are stupid others understandable. In today's society, you almost have to have a bank, unfortunately
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January 2021 by Mike garcia
This is probably the worst customer service I've ever experienced,my account and money was hacked ,so I still get all their fees to pay ,too much control in this bank , I will never bank there again , not very understanding are they . there's a lot more banks to choose from. Today I will pay the 275.00 Facebook hacked my account so I pay the $ lesson learned dont trust Facebook or US Bank ! Have a blessed day.
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December 2020 by K B
Absolutely ridiculous closing at noon on Thursday. You've all fallen hook line and sinker for this massive hoax.Enjoy your "new normal"
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October 2020 by Roselia N
Be prepared to have a bad experience. I attempted to cash a check from a customer who banks through US bank. US bank actually charges you to cash a check written by one of their own customers.personal information is written on a scrap sheet of paper, rather than directly inputting PI information directly into their computer system as the information is being relayed.No customer service- The teller literally threw the check I tried cashing back at me. She stated she couldn’t cash it. She offered no explanation as to why. I had to ask, why. It was only then she offered to guide me through US banks procedures, but not once had she tried explaining US banks procedures prior to me asking. She was quick to deny service.US Bank, please offer customer service training to your employees, and management. In addition, provide them with more training on how personal Information should be protected.
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July 2020 by Barbara Eyler
Well in response to several folks who seem to hate this bank, I have nothing but good things to say about them. I have been a customer for almost two years and NEVER have I been shown anything but friendliness, respect and realistic answers when I have a question. So to some of you, Don't be so picky, it will only cause you stress.
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October 2019 by Tim Bruce
Terrible!
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November 2018 by Vesper Savage
If you want a truly terrible banking experience, this place is for you. They will fee you as much as possible and provide minimal service. I've now received two debit cards with defective chips and cant use my card or even get money from an ATM and because YESTERDAY was a holiday, all locations are closed and their support is useless. Meghan is wonderful and incredibly helpful and the only reason I gave 2 stars not 1, but I will be closing my accounts regardless.
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October 2017 by Aaron Townsend
I hate banks, but this bank ain't too bad, the people there offer really good service. Although I personally wouldn't go for a loan through here.
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September 2017 by Daphne Creason
Clean, friendly
