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January 2024 by Rob Garrison
Go somewhere else. This place is slow and they do poor work. I made an appointment for an alignment and wheel balance/rotation, the place was empty and it took two hours and the mechanic didn't have the right size allen wrench so they couldn't adjust my camber, he put on wheel weights that rubbed and I had to come back and have it all done again. The second time they didn't get the balance right and the steering wheel wasn't straight so I had to make a third trip back. The guy at the counter was less than helpful other than to inform me that they were busy and he had no idea when they would be able to get to my vehicle. After the third fix the steering wheel is still crooked when driving straight and they didn't loosen the tie rod boots on the front end so they got twisted up during the alignment. I had to fix the boots and the steering wheel alignment myself. I won't be going back again.
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January 2024 by Melanie Thompson
The staff was very accommodating to my needs and time frame.
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January 2024 by Pamela Cone
Everyone there was friendly and helpful. My husband is a retired auto mechanic and he was impressed with the service and said the cost was a fair price.
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January 2024 by James Basye
Is a great value tire store and firestone provides good quality and is a good store to get whatever you need done, done and in a timely fashion
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January 2024 by Dr. Know
Stuck in Grand Junction when all the roads had chains/snow tire restrictions. The folks at Firestone found me some tires ($) that let us get out of Colorado without slipping off a cliff. Had to white knuckle it part if the way caysing me to drop my beer, but at least we made it.
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January 2024 by Ash V
I've been in here two separate times with two completely separate issues. For different reasons, they couldn't help me with either problem. Which, if you can't do it, that's fine, no harm done, cancel my appointment requests. But each time they confirmed the appointment. In one case they even called me ahead of time to discuss. So I go only to be turned away. When I came this time they did do an inspection, took about an hour, and told me it was the window motor. They said that's a dealership part and they can't get it.Edit: just got back from the dealership. They said I didn't need a new motor. The child lock was stuck, there was some "gunk". They had it done in less than a half hour.I'm honestly not sure what this business does. Maybe take "complete" out of the name.
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January 2024 by Paul Choate
Came in for tires on an 11 am appointment required by the website. He asked if I wanted to wait or leave it. I said wait and went to Starbucks next door. 40 mins later I come back and the car isn’t touched.Counter guy says 11 am isn’t an “appointment” for the service and that Firestone costumers should expect long waits even though a time is required when you ask for service.Firestone seriously needs to change something. To not tell customers an expected wait time is stupid.
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December 2023 by Kaori M.
Our Hertz rental car had a dead battery and came here to replace it. The guy knew how to get approval from Hertz quickly and did a job done in a timely manner.
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December 2023 by Pam Nicholls
I had an 12:00 appointment made 4 days ahead of time. When I called to check on the status I was told there was a 90 minute wait time. So, I said if I come in at 1:00 you should get me in? No, we have 1:00 appointments and are booked all day so best you come in at 12:00 and wait!! Needless to say I went to another business for an oil change and tire rotation. Now I ask what good is an appointment if you wait 1/2 day for service?
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November 2023 by Dave Green
Great service. Passing through Grand Junction and these guys fit my truck in after a slow leak developed in my left rear tire. Got me back on the road within a couple of hours.
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November 2023 by John Cargill
What an amazing staff! They were kind and very professional! Austin and Justin helped us with a problem we had with our van. They went above and beyond the call of duty to help us! I would highly recommend the Firestone in Grand Junction, Colorado!
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November 2023 by Scott Dobson
Rick was able to squeeze us in late in the afternoon for an oil change and alignment. Fast and friendly service from him and Jeff. Would happily take my vehicle to them again.
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November 2023 by Jim Herron
I was an out of town visitor and needed support. They fit me in even though they were obviously busy. Very professional with great shop. A little pricey, but they took care of me.
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September 2023 by Tommy O.
Called about a check engine light to see if they could quickly help me out with a code scan. Person who answered was cool about it and told me to roll by. Came in, got scanned and some great advice about what the code meant, sent me on my merry way. I appreciated this experience so much after my last debacle with the exact same situation and was taken advantage of. They were pretty booked up so we didn't get the repair done here, but I like the shop and the guys working there. Thanks!
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September 2023 by kvn mojo
I’ve been taking my truck here for years. Firestone makes some really good quality tires. Like any business, they sometimes struggle with staffing and can get very busy and backed up. That being said, they’ve almost always gotten it done for me if, I planned ahead and set an appointment. If they make a mistake or let me down in some way, they work very hard to make it right. I can’t speak highly enough about the Gentleman, Jeff, who manages this shop, he is a first class and very professional individual!
