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November 2023 by Sarah Tillman
I got a credit card online and have now had to go into a branch 3 times to deal with issues. Never have I been able to speak to someone at this branch in person or on the phone because they have no staff. The other branches and costumer care on the phone are not much better. I will close this card ASAP and never again deal with Wells Fargo.
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September 2023 by Charles Crabtree
Huge to thanks and one of the managers(?) for being a lot of help today when my regular bank was not.
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July 2023 by Jenny Gibb
Mediocre experiences here each time we have visited. Today the parking lot was overflowing due to the drive through being closed, so there was a line to the door and we were not welcomed when we walked in. It took, in my opinion, too long before we were finally greeted and then told that we couldn't be seen because Saturday's are when people schedule appointments. There seemed to only be two bankers which seems silly considering that's the busiest day for appointments. We did not have an appointment- fair enough. The website noting that appointments are required and walk-ins are not welcome would be helpful.
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May 2023 by CHAU NGUYEN
So I guess some ppl at this place might know what they’re doing but the one I dealt with definitely was clueless. I went to withdraw my money and close out this account because every time I use their online banking, it ask me to go to an atm to confirm myself, and then the atm tell me to go to the teller, what a waste of time. This girl told me they barely have any 100$ bills when I withdraw over 2k. She asked me if I wanted cash, or counter check, failed to mentioned that there’s a fee for it. Then I wanted to take out cash, she needed the manager which was fine until she came out with the assistant manager with a look on his face like who the heck want to carry around stacks of money. When I saw that was quite some case, I mentioned I want the check instead, and that’s when they mentioned there’s a fee, and given that it’s the banks problem for not having 100$ bill, not me, they don’t waive the fee for the counter check. This poor girl was back and forth taking out and putting away the money for me. Then she also counted the money wrong. Spent 30min at the counter just to empty the money in this account. The closing took about another 30min with a banker. In my opinion, it shouldn’t be that painful
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December 2022 by Heidi R.
Not sure who thought it would be a good idea to shut down the drive through for good... you should probably get rid of that guy though
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December 2022 by Elizabeth E
Every member of the staff is so friendly and helpful. Quentin always brightens our day whenever we see him. We appreciate you all so much! —2nd and Charles team :)
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August 2022 by Jack Oneill
The branch on 2827 E Harmony Rd, Fort Collins, CO 80528 is the WORST branch. The manager was racist, unhelpful and wasted our time by more than 30 minutes. Would never use Wells Fargo in future.
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June 2022 by Abbey Hadachek
I like Wells Fargo for drive up, ATM type of banking. The machines are fast and the screen is organized in a way that makes sense to me
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February 2022 by Hunter Lloyd
I may not like the national company, but this branch has some of the kindest people working there
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January 2022 by Amy G.
Worst branch management I've ever encountered of any bank I've ever done business with. All drive up lanes are closed so you're forced to go in for any banking needs. They had 4 tellers open inside! We're in the height of a pandemic and they'd rather have you go in and potentially expose their employees. Makes zero sense!
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January 2021 by Elizabeth Hunsperger
Had a really great experience. Holley was great and quickly helped me with my needs. I thought everyone was very friendly and helpful. Thank you for making my experience so pleasant.
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January 2021 by Joe Coffee
Why does nobody answer the phone? I've been trying to call all morning to talk to someone. And it's not just this branch, I've tried multiple.
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October 2020 by Marie Vanacore
I have had an account with Wells Fargo for over 16 years. These past 2 years have been the most frustrating banking experiences ever. They purposely make things more difficult, also each customer service rep gives you different, sometimes conflicting information which has in my case WASTED three days of my life.I dislike interacting with them so very intensely. Choose ANY other bank.
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November 2019 by Mike W.
I don't go into branches much anymore, but I had a specific issue I needed help with. I was in a hurry, and I panicked when I saw several customers in line ahead of me. But the staff got through the customers quickly, and then took great care of me as well. These guys are good!
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October 2019 by Alec Kaljian
Hannah was great to work with. She took her time to understand my financial situation and gave me very sound advice. I feel a lot better about my financial plans moving forward thanks to her.