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January 2024 by Katherine Peterson
I see some negative reviews about the customer service but I had the opposite experience! I walked in and was immediately greeted. The woman working talked me through all the steps I needed to do to finish my first quilt. She showed me all my batting choices, calculated how much backing fabric I needed, explained different basting options, brainstormed different ways to quilt it. She was super helpful! They have a nice fabric selection and good deals on sale bolts.
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January 2024 by Wendy B.
Took my Bernina in to be fixed and they couldn't figure out what the problem was and the cover now has many nicks in it from where they removed it. Would not recommend this place for machine service, ever.
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June 2023 by Carolyn G. Layfield
Really unimpressed with the lack of customer service. We visited this quilt store for the first time while my mom who is an avid quilter/sewist was visiting from out of state— purposely making a trip to shop here. Despite us having picked up over 10 bolts of fabric and being in the store for over 15 minutes not a single one of the 3 employees working greeted us, said hello—nothing. I even stood at the counter for over 2 minutes with bolts in my arms while one employee meandered around tending to her daughter before going in the back room not acknowledging me whatsoever. We probably picked up over $500 worth of fabric and we left without purchasing a thing—due to the complete negligence and lack of acknowledgment from the staff. When this was brought to the attention to the male staff member behind the computer he simply replied “oh sorry” and pointed to the staff member who had previously ignored us. In the age of the internet you can buy any fabric online, we purposely shop locally to support mom and pop shops like these. This is exactly why mom and pop shops are closing— the only thing they have to offer is community and customer service and we got neither. We won’t be back.
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May 2023 by Kaylyn Pierro
Great fabric selection and a wonderful place to visit! They offer classes on top of offering advise when you need it for any of your projects. The staff is super friendly and always helpful!
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April 2023 by Tammy Schaffernoth
I made my purchase from their website. Had to call about my purchase not being delivered. Even though their website sent me an order number no one knew where to even search their system for my order. Called a second time 5 days later because still no delivery. I was never given the Priority Mail tracking info and I was told I was rude for asking about tracking info. Just because you do not know how to use and access your own website is not my fault. The owner and employees of this store were extremely RUDE! I should have paid attention to the other 1 star review left by another customer. As a professional in the workplace I am shocked by the unprofessionalism of this store. Please be aware when ordering online that you will not be treated with courtesy.
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February 2023 by Jeannie S
Fine selection and fair prices. Staff is helpful and yet not super friendly.
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September 2022 by Michelle Bradford
Every time I go to this store I get great service. Love my sewing table! Thanks so much!
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April 2022 by Kate Cowden
Gorgeous fabric, excellent classes and just a joy to visit!
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February 2022 by Dave Leonowicz
Was looking for a pair of recliners. Nice people. Found what I was looking for right away. Ended up chatting with the employees anyway. I'd recommend.
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January 2022 by Gayla Hendricks
Customer service is lacking big time!! I purchased a quilt kit that was overpriced to begin with and when I got it home it didn’t include enough fabric to finish it. When I called the shop, she was rude , and had the attitude of oh well!!!
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October 2021 by Pat Ciesla
Fine helpful people. Full of tips and suggestions.
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May 2021 by Barb Mccord
Great fabric selection for pillowcases and quilts
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April 2021 by Carol Prince
Excellent fabric selection, great and cheery service, accommodating staff, keeps up with trends
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March 2021 by lynette johnson
Love this quilt store! Everyone is friendly and helpful. Beautiful fabrics.
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January 2021 by Vicky Splittgerber
They have an amazing selection on high quality quilting fabrics for making masks. Their displays of beautiful finished quilts is causing me to get very interested in that creative art.
