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March 2024 by Kay Lene
The ladies working were super kind and helpful. Helped me find everything I need every time I come in.
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December 2023 by RayLynn Cruz
All the workers here are so kind, helpful & very chill, we love them:)
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October 2023 by Kodi
Worst store I've ever been to. Online inventory dosent match stock and in store asociats refused to give refund on item i couldnt even pick up or echange even after they already charged me for it. Manger was super condescending, very unhelpful and extremly fat-phobic. All this made it a very uninviting and toxic place to be.
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October 2023 by Anaise Barrett
I called the store looking for protein filler 15 minutes before arriving. A woman answered and she confirmed that they had it in stock and said I could come and grab some. When I arrived all brands of protein filler were sold out. I asked the employee and she got very nervous and started fidgeting. Please DONT go to this store. The employees are unprofessional and lazy.
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September 2023 by kayla ursta
Closing an entire hour early is so messed up! Today was my last day to get my hair supplies before the wedding and I can’t get it because y’all “don’t have anyone to work”. But when I look inside there’s workers? I haven’t been able to make it over here due to cancer treatment and today was my last day. Now I’m gonna look horrible at my wedding. This is not okay. You either call people in or the manager comes in. Not cool at all.
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July 2023 by JoeA1974
This is a great store. Hard to find products and great selection that can't be found at most retail stores. Locations across the front range and fantastic deals on excellent quality supplies. I love this store.
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March 2023 by Jamie White
The store manager is amazing and very knowledgeable of all products! Highly recommend!
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February 2023 by jamila bautista
I went in there to pick up brown hair dye. I had a medium 4nn in my hand and the lady asked if I needed help and I said yes, can you color match it to my roots? She said that 3nn would match it better. Well now my hair is pitch black and it doesn’t match my roots. I hate my hair and there is no going back. Please learn how to color match better and not convince your customers to go darker. I hate my hair now and it’s all because I chose to listen to what should be a profesional. Of course I thought who am I to disagree with a person that works at Sally’s that SHOULD have experience. Thanks again to the lady that helped me. I hope you learn how to not ruin someone’s hair next time.
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February 2023 by kat hitchcock
I had one of the most ridiculous experiences at this location this morning. My daughter had ordered and pre-paid for a purchase at Sally's. She had asked if I could pick it up for her. The email confirming her order stated it would be ready for pickup by 10am. I went in and was informed by the manager standing behind the counter that I needed the email that was sent to my daughter in order to pick up what she had purchased. I didn't have my phone on me so I asked if they could call her and have her forward her confirmation email to the computer sitting on the counter. The manager said that was against corporate policy. I was shocked as that didn't really make any sense. I thought she just didn't understand my simple recommendation to give her what she required. She was adamant that corporate policy wouldn't allow her to do anything to assist me that didn't require me returning home 20mins away to print out the email confirmation that my daughter had received after she finalized the purchase. She must have said, "that's against corporate policy," or "sorry, that's just corporate policy," no fewer than 10 times. I mentioned we are human beings talking with one another and that surely, we could come up with a resolution. She refused to call my daughter to have her forward the email to her from home. All this to say...if Sally's doesn't train managers on customer service, then I won't be the first client to never shop there again. My daughter called for a refund. So, you win Sally's manager. Your inability to retain a customer and sale due to your strict adherence to corporate policy and inability provide a modicum of customer service to come up with a simple, reasonable and realistic solution has now cost you a refund and two customers who will never shop your retail establishment again.With all bricks and mortar retail shops financially struggling and losing sales to online options this is not the way to retain or grow your customer base. I could laugh at the ridiculousness of the entire episode if not for the inconvenience.My daughter made her purchase with an online competitor with the added bonus of free delivery.My daughter is a customer service professional. Sally's has apparently decided that isn't important to their business.
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February 2023 by michalle gonzalez
The girl that helped me was awesome she explained and answered all my questions very well
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January 2023 by Kat H.
I had one of the most ridiculous experiences at the Taft Hill Road location this morning. My daughter had ordered and pre-paid for a purchase at Sally's. She had asked if I could pick it up for her. The email confirming her order stated it would be ready for pickup by 10am. I went in and was informed by the manager standing behind the counter that I needed the email that was sent to my daughter in order to pick up what she had purchased. I didn't have my phone on me so I asked if they could call her and have her forward her confirmation email to the computer sitting on the counter. The manager said that was against corporate policy. I was shocked as that didn't really make any sense. I thought she just didn't understand my simple recommendation to give her what she required. She was adamant that corporate policy wouldn't allow her to do anything to assist me that didn't require me returning home 20mins away to print out the email confirmation that my daughter had received after she finalized the purchase. She must have said, "that's against corporate policy," or "sorry, that's just corporate policy," no fewer than 10 times. I mentioned we are human beings talking with one another and that surely, we could come up with a resolution. She refused to call my daughter to have her forward the email to her from home. All this to say...if Sally's doesn't train managers on customer service, then I won't be the first client to never shop there again. My daughter called for a refund. So, you win Sally's manager. Your inability to retain a customer and sale due to your strict adherence to corporate policy and inability provide a modicum of customer service to come up with a simple, reasonable and realistic solution has now cost you a refund and two customers who will never shop your retail establishment again. With all bricks and mortar retail shops financially struggling and losing sales to online options this is not the way to retain or grow your customer base. I could laugh at the ridiculousness of the entire episode if not for the inconvenience.My daughter made her purchase with an online competitor with the added bonus of free delivery.My daughter is a customer service professional. Sally's has apparently decided that isn't important to their business.
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March 2022 by Alex Mahoney
The two girls working yesterday (I didn't catch their names,wish I had because they deserve recognition) were amazing. They were so kind and helpful with helping me find products that would work for my hair and helping me find the best prices to get everything I would need for what I wanted to do. The conditioner (ion color care) that one of them recommended is AMAZING! It works so well with my hair. I will definitely be back for more!
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November 2021 by Casandra B
I've been to alot of Sally's in a variety of towns. This has been the BEST experience I've ever had. Hannah, the store manager, is AMAZING!!! She's been so helpful and wonderful every time I come in! And I mean EVERY time. Which is impressive. I've been doing alot of experimenting with my hair the last month, trying to decide on what color I want for the colder season. Instead of being secretive or dismissive like every other Sally's employee I've encountered, Hannah has been a dream come true. Super helpful and supportive and all around keeps vibes inside the store fun and welcoming. She was even noticably excited for me when I found a color I was in love with. As long as she is here, this will be my favorite Sally's.
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October 2021 by Z Z
The girl upfront was amazing (Beth I think) and helped me a lot but when the manager chimed in her breath was awful (even through her mask) im not trying to be rude but when working close to customers basic hygiene is necessary. She was also trying to push a credit card on me and the MOST expensive products even though Beth had already helped me pick out great affordable options. Definitely annoyed that an associate was more pleasant and helpful than a manger.
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September 2021 by Ulupi McLeod
Knowledgeable, helpful staff. It's a great place to get quality diy supplies.
