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January 2024 by Brad Goertzen
I've always been treated with professionalism at this shop...never rudely. Not once. I'm really surprised to see comments about rude treatment.For those that are upset about issues not getting fixed the first time, I can assure you that growing up with a mechanic dad, sometimes it takes several tries to diagnose a problem correctly. I have no doubt these guys want to fix it in one shot, but life (and cars) are complicated.As for their attempts to upsell, have you ever been to a shop that didn't try? I've bought some upsells there a few times, and turned them down many times. There was never any pushback after a simple "No" from me.I'll keep coming back.
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January 2024 by Thomas Reilly
The Fort Collins firestone store has provided me with excellent service for over 5 years now. My last visit went very well. Nathan is an excellent store manager. and his crew is skilled and precise in their work. My daughter's car check engine light came on and it also needed an oil change. They diagnosed the engine problem and where able to fix it quickly and accurately. They also discovered that the front brake pads where down to the metal and that the caliper was frozen up. This too was repaired quickly and accurately. The explanation and overall communication was great. The issues where explained in detail so I understood the severity and cost. I was able to decide to fix what was urgent and made aware of some other issues to keep an eye on. This is not the first time I left the this store feeling very satisfied!
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January 2024 by Lee Oaks
They messed with stuff inside of my car. They turned off the auto headlights, jacked the seat position to an impossible angle, turned off the interior lights, Etc. They gave me a quote and then charged me more. They told me I needed new calipers while another more experienced mechanic told me that the calipers were fine and that part of a normal brake job was lubricating the pins and freeing up the calipers. They wanted to charge me another $889 to do what another mechanic would have done for free. If I had known that I would have gone to another mechanic.
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January 2024 by Alicia Ramos
Irvin was an amazing, he helps us a lot and gave us a good explanation of the service. Great customer service
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January 2024 by Rob Sullivan
Their new front desk service tech was friendly and knowledgeable, super easy to work with! My car was well taken care of and I will absolutely be going to see them for whatever next service I need!
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January 2024 by Jackie Keesling
I’ve come to Firestone twice with a popped tire and they’ve been able to help me out right away! They have great customer service and willing to discuss options. Highly recommend!
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January 2024 by Jenna Price
I want to start by saying I really love this Firestone and typically they are amazing and always honest and fix my car great! This time unfortunately was not the case and they were unable to fix the problem due to a bolt being broken off in my engine which I don’t know how in hell that happened! They said they don’t do engine work if something were to go wrong when attempting to get the bolt out so now I’m stuck with a $300 bill for “labor” just for them to take my car apart and put it back together and now I have to take it somewhere else and spend more money on getting it actually fixed!! Soooooo disappointing :/
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January 2024 by Emily Davidson
Professional, quality, and above-and-beyond service to ensure the customer’s needs are met. Nathan is great! Definitely recommend Firestone! ?
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January 2024 by Drew Daniels
The manager Irvin took care of me and had all my issues fixed in less than 24 hours. I highly recommend
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January 2024 by Sebastián Flores
Went in for last minute tire installment and purchase with no appointment. Irvin made sure to let us know our options and got us in The same day, very knowledgeable about their products and very honest service great prices and smooth check out 10/10 recommend!!
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January 2024 by Abree C.
Slid on ice and damaged my axle (presumably.) I paid a towing service to drop my Jeep off at the Firestone off Mason Street in Fort Collins and was told to bring my keys because "the sooner the better and we can run that diagnostic for you and have an answer by the end of the day." Over 24 hours later, my car is untouched and ive been given the excuse of "we're just really busy." Excellent, but my car was there since yesterday morning, so don't keep brushing my car off. Being without a car is very stressful and trying to get to my work as a night shift nurse is even more so when the company I mistakenly chose cannot hold to their word on even a diagnostics let alone repairing my vehicle. I understand things happen to a point, but Firestone has made a stressful situation even worse by shrugging this off and acting more "ho hum, we'll get to it when we get to it." Will now have to waste more money towing to a different auto shop if they still haven't done anything after my phone call this morning. Do NOT recommend at all... very disappominted.
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January 2024 by Amy Cooley
This place and it's employees are amazing. When I bring my car in, it's all very professional. They are kind and curious. I always get a detailed report, updates and recommendations. I'm never badgered to get anything more than I can afford. They have my business for life.Thanks for your help guys!
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January 2024 by Shirley Anderson
I needed a simple tire road Hazard plug for a nail in one of my tires, also got a tire rotation done. The Team at this particular Location are super fantastic! I am one very pleased Firestone customer! This store is Professional, Knowledgeable, they got me back on the road in a snap, and I do trust them with my Vehicle and they are very gentle with the Customer! I appreciate this Store & Team so much!
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January 2024 by Zachary Rohrs
Rob was great! My alternator went out and I lost power steering on the highway. I was lucky enough to be close to the Firestone in Greeley. The team there was kind and had friendly conversation while letting me know they would diagnose what the issue was and give me a call as soon as they figured it out. They had a handful of customers in front of me in the cue cans they still were able to diagnose the issue and call me within 45 minutes of me dropping the car off. They were honest with me with the evaluation and after I agreed to the repairs they let me know they would call me when they were finished. Only one hour later they called me to let me know the repairs were complete and I could come pick my car up. They did an amazing job and I will now be using this location for all of my mechanic needs! Thank you Rob and Firestone Greeley team!
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January 2024 by G C
Irvin was wonderful & went above & beyond to help me in a difficult situation! Thank you Irvin & Firestone!!
