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February 2024 by Bahaa Manasrah
Nice store to buy any thing for handmade
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February 2024 by Jennifer Ortega
This place has an amazing selection of just about everything your heart desires. I can roam around for hours taking it all in without even realizing it! The staff are always available and make their presence known in case you need help finding anything & are also very friendly! They also offer coupons and reward points, plus I downloaded their app which shows how many points I've accumulated. Highly recommend this place for your artistic and crafting needs (and wants!).
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January 2024 by Stephen Bridgewater
Friendly staff
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December 2023 by Rachel Mac
Long story short I was appalled by a young woman named Jackie, who I believe was the manger on duty on 12/07, at 9:47pm. I’m a bartender and a manager myself so I have to deal with the rudest of the rude and some of the most ignorant people when it comes to my job. I had a relative pass away recently and was working on a project for his wife that I needed to get to her before Christmas. I knew I was pushing the time so I knew I needed to get in and get out. I was so warmly greeted with an abrasive “mam, we close in 3 minutes.” she lied to me right there, playing it off as if it were 9:57. I looked at the time on my phone and it said 9:47. I told her I thought they didn’t close until 10:00 and she rolled her eyes and said “well, yeah.” You don’t do this in customer service. You simply say “mam, we close in about 10 minutes, can I help you find anything?” Or “I just want to let you know we do close our doors and registers in 10 minutes so if you need help finding anything just let me know so we can get you all checked out and good to go.” You don’t blatantly lie to someone about what time it is, especially a customer holding their phone in their hand. I then got to hear all about how she hated how people come in and check out the whole store right before close to her coworker and how annoying “those people are”. This was all in the minute and 30 seconds I was there. At the check out stand she was apparently too busy whining about how hard her job is to check me out and told me to go over to the young man that was on shift with her. What a sweetie. Night and day difference. I couldn’t see his name tag because he was typing on the register (actually doing his job) but that young man deserves to be a manger before that sorry excuse I encountered tonight does. Never talk to a customer like that, no matter what the circumstances may be. What ever will she do in a situation where someone really is being ignorant and staying too late. Put a smile on and act professional next time, not some entitled, snotty teenager: you are at your place of work, you have a specific close time for a reason, and never, ever do you let your emotions get the best of you. If you do, you have no business being a manager period. Every job requires customer service. That is, after all, why we all have jobs. BECAUSE WE HAVE CUSTOMERS. Other than this occurrence, I’ve got nothing but good things to say about the Michael’s in Lone Tree, I’ve been going here for years. If I see that person in there again though, I will walk right back out. I wouldn’t see my business as anything as unwelcome, which is exactly how I felt tonight.
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December 2023 by John Rohner (Zilla)
We went there to get some Christmas stuff and they had an awesome selection!
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November 2023 by Jennifer Brethauer
Went for a specific tree. Website said they had 2 left, but we couldn't find it on the floor. They had the manager assisting those of us in Michael's for a tree. She would go get the tree and bring it to you while getting it rung up. The cashier was really nice, getting my coupon added in, just really efficient and quick. Definitely liked this location and the staff.
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November 2023 by Kimber T
It's a little pricey, but they do usually have a coupon out. The main reason I give it 3 stars is because every time I go, I wait in the check-out line a long time, even if it's not that busy.
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September 2023 by Brian
Great group of workers in the custom framing department. Laura and Rick/Rich? did a fantastic job on a tough project. Highly recommend them
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September 2023 by James Krefft
Michael's goes by Mikes for short. It is a fine store, but Mike is not the best name. I have had more problems with people named Mike one stole my Girlfriend
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September 2023 by Mary Kay Henderson
I love this craft store! I got a bunch of Halloween themed beads and made myself a new necklace. I have gotten numerous compliments on it! Thank you Michaels for having such a great selection!
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September 2023 by Kittycatisthat
The young person who helped us at the register was completely stranded by her management. Huge line, one new worker, left completely on their own. Our tag was still labeled for security and kept beeping when we tried to leave. She was in a panic and I don't think was trained adequately in what to do, not that I blame her. I had to go back and try to ask for help for her. I like Michaels because it's so close but I wish it treated it's new employees better.
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July 2023 by Scott Crull
This is a review for the custom framing department - the did an outstanding job on framing my 45 year old tapestry! Highly recommended
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July 2023 by Teresa Krier
I enjoy this store. Yeah, they always have discounts and coupons.
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June 2023 by antonio juarez
Good selection, but wish they had stabilizer for embroidery. Learning for cosplay.
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May 2023 by Dr. David Johnson PhD
A bit cluttered, too many empty shelves. Staff unfamiliar with certain everyday products and their location in store.It's getting a bit "old" for management to always excuse confusion by saying emoyees are new. My suggestion: train them more thoroughly!