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April 2024 by The 3 G’s Bulinski
Donna was amazing and very friendly. Talked me thru the whole process with ease. My experience with Midgard Storage was very pleasant. Thank you Donna!
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April 2024 by Ken Rich
I don’t know how it’s possible that this place even has reasonable reviews at all.We stored with them for three years. The last year was a total nightmare. There was no way to move our daughter out of her storage locker because there were no available carts.The young lady that was running the front office was literally hiding in the dark and there was no way to get in to even ask about a cart let alone talk to them about moving out.The parking lot was full of crackheads.I’ve never had such an uncomfortable experience in my life and would never rent from these people ever ever ever. They must be dumping the bad reviews.
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April 2024 by chaz schappell
Terrible service with a virtual manager. Never have carts available despite most storage units being upstairs. Elevators often not working as well. Restrooms closed to public unlike other nearby facilities.
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April 2024 by Cj Martin
Do NOT rent here! Horrible customer service, the attendant can't/won't help you, but instead refers you to their virtual "help". They raised my rate from $55 to $74abd then told me I have to give them a 30 day notice to move out. This is the 3rd time they charged me for a lock, and they force you to buy their overpriced insurance. They do manage to get a 1 star rating, only because I can't rate them any lower. Do NOT rent here-there are way better self storage facilities that actually have good customer service at better prices that won't rip you off.
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March 2024 by Michelle Pino
Just raised my rental storage unit after 3 months of moving into unit. Very disappointed.
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March 2024 by Steve McGinty
The staff is rude and kind of in your face aggressive
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March 2024 by Errol Bonite
Donna is the most wonderful customer service person she has a vast knowledge about the industry and she gives great direction on how to clear out your unit you bought as an auction customer
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February 2024 by Craig Hayes
Location never had working elevators or dollies for moving. I sent in to move out and they just so happened to not get it so they are charging me another month. Never using this company again
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February 2024 by Laura Clark
If I could give this place zero stars I would. I leased a unit from them for about 18 months and experienced a multitude of issues.- TERRIBLE customer service. There were multiple times no one was in the office during working business hours, they rarely answered the phone, and unresponsive.- I moved out of my unit 3 days early, paid for the month in full. The lock was left on my unit for less than 24 hrs the first day of the following month and they refused to refund me for the month after my lease, even though I’d moved out early and paid for the full month. I offered to pay a prorated rate (pay for the day the lock was still on the unit), and they wouldn’t budge.- the building flooded and they didn’t communicate to me. The only way I found out was when I visited the unit (happened to be a few days after the flooding. I purchased extra insurance through them in case something happened, and I was never reimbursed despite multiple attempts to have my claim addressed.- Increased prices without having the option to break lease. They currently require 30-day written notice.Do NOT lease through them. I dreaded each visit and am happy to be done with the company.
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January 2024 by Tiffany Murphy
Love this place, great price for the facility
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January 2024 by elijah mcqueen
Uhaul trucks often are parked blocking the entrance. Additional fees are not clearly presented. Price of my unit nearly doubled after the new year.
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December 2023 by Stefanie Khan
I don't recommend this storage unit. I have used several other companies over the years who have all been great. Midgard never has carts available so we always have to bring our own. Recently my credit card was compromised and while I'm waiting for my new card to arrive from my bank and trying to change my card in every place I can think of, I realized I missed an auto payment for my monthly storage unit. I logged online to pay with another card and noticed a $20 late fee so I called the company, assuming they could waive it given my situation. I was told they couldn't remove it. That's ridiculous and it's only been a few days. I can't wait to not use this company anymore for storage.
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November 2023 by Geneva Trujillo
The staff at the front desk were very helpful and polite. I rented a van for about 3 hours to move 2 couches. Upon arrival for pickup they informed me that the van was late from the prior renters. I waited 30 minutes to get into the van while the prior renters were moving bags and bags of trash from the vehicle. I should’ve known to take pictures of the inside but unfortunately did not. Also note that I did not notice a huge mess inside that would cause me to even need to take pictures.We moved 2 couches from one house to another then returned the van immediately after. The next Morning there is a $40 charge to my card for a CLEANING FEE. I called office and have not been able to get anyone to answer. I left a message and ultimately ended up calling u-haul directly to dispute the cleaning fee. The uhaul employee told me there were LEAVES in the van. Leaves….in Colorado in the fall…seems like this place will charge you for any little thing. Please make sure to always take pictures even if the van looks great upon pickup but especially upon return. So so frustrating and shady that they’re literally charging people to sweep leaves from a shared rental vehicle. It’s absurd.
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October 2023 by Anna Bolger
I rented a van for a few hours and drove it less than 15 miles. I was charged a $75 “missing item” fee and I’ve called 9 times and left 1 message to figure out what it is and no one has answered or called back. Would not recommend renting here
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August 2023 by Sarah E
New customer and so far I'm a happy one! Phenomenal customer service (so far I've only had phone contact), great deal for the unit and the entire rental process was painless.
