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November 2024 by Chloe Wilkerson
The guys in the impound lot are great and the lady with short hair, that I dealt with at the desk, was very nice. However while I was there I witnessed a literal screaming match between a customer and the dark haired lady with the glasses who works in the front office. I've been in customer service/food service, for the last 8 years and am now in property management and I have never seen somebody behave the way she did. She was literally screaming and waving her finger at the customer. I get people can be frustrating, trust me I have had my fair share of customers that are difficult and I have been cussed out by many people when I didn't do anything, but to display that level of aggression and lack of self-control is mind blowing to me. After almost 5 minutes of the customer and front desk lady screaming at each other one of the other office ladies ,with blonde hair, had to step in and walk the dark-haired lady into the other part of the room and figure out what was going on. Definitely an interesting experience.
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October 2024 by Alexa Galvan
Worst experience ever…. Lady at the front desk was so rude for no reason… I came in being respectful she was rolling her eyes throwing papers around and still had the audacity to say that she was sure my payment would be an issue for me like trying to say I was broke and couldn’t pay for it… never had this experience with any other towing company this person is so unprofessional and immature
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September 2024 by Lili Zavala
Front desk people are rude
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September 2024 by Michael Rocha
The staff is very professional and friendly. They helped me through the process of getting my car and cleaning it out. I was not rushed, I felt very at ease.
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September 2024 by Arielle Berreth
This is an okay company and I understand business is business. But they charged us $470 to move a machine 100 feet. That is ridiculous. In reply to this "business" I will have you know that the total time the tow truck was there was 32 minutes. Thats even more of a joke. Unbelievable!! I have a business of my own and if I treated people that poorly I would be SHUT DOWN!!!!!!!!!!!
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September 2024 by Lori Hood
I was in a horrible car accident and taken to the hospital. My husband wet to remove all of our belonging from the Tahoe and our weathertech floors were taken. When
husband asked the towing company they just shrugged it off. It is illegal to steal from someone’s property and especially from a towing company that should be professional when dealing with customers.
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September 2024 by Gary Wessell
Entire team was great! From dispatcher to Evan Seller our tow truck driver. Evan was 30 minutes ahead of scheduled arrival time and he had to tow us onto Buckley Space Base and drop off our RV at the RV park. Professional, courteous, on time and a smooth safe tow for our fifth wheel RV. Highly recommend this company for your towing needs! Evan is "Top Notch" and a "True Professional" in every sense!
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August 2024 by T. Smith
I rarely write negative reviews. However, Mirage deserves some actionable feedback so that they can take efforts to seriously improve. All of my interactions with them over the years have been less than ideal. I understand there are regulations. I understand things happen beyond their control. I understand they have their rules, and presumably for good reasons, some driven by PUC.
What I cannot let pass is the extreme rudeness of the administrative/customer service/reception person. Abrupt, poor client-facing demeanor, condescending attitude, and barely able to relay accurate, much less comprehensive, information. The current customer service team is horrible and needs some serious training, or interpersonal therapy perhaps, to address their extreme lack of professionalism and general attitude- further evidenced by the rude and accusatory replies to other reviewers here on Google (Mirage's staff responses/replies). What business responds to customers with such a lack of emotional intelligence, professionalism and a basic decent attitude toward others?! (My comments do not include the truck drivers or yard/backend staff, who have always been appropriate and respectful)
I am all about women owned businesses- especially businesses operated in what are typically male dominated industries, but this is clearly an ongoing problem with the company culture and staff training- both on the phone and in person.
I realize Mirage doesn't need my business. They largely make their money off of people's bad luck, injury and/or misfortune. But, my lack of a personal tow truck, and a need for their services, should NOT create a "hostage" situation where they act as if they can treat me, or anyone else, with such a lack of kindness and simple courtesy. Your business is not alone in this, unfortunately. But, it's a bad look for you, Mirage. You can do better- we all can.
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July 2024 by Jayne Simpson
had a car towed off our property mid week last week with the help of adam’s county sheriff. the police excused us to go inside, so we didn’t see the tow come in.
what we did see the next day was that the tow truck successfully ruined our (week old) side yard landscaping, running over the garden edging (and yes, the driveway is big enough to fit a tow that doesn’t require driving onto the landscaping, or we wouldn’t have put any up), and left it without a word.
i let the adams county sheriff know & he told us the company name. things happen, but maybe let the owners of the property you damaged know before driving off? my husband bent a lot of the pieces back to their correct(ish) spot, but the first picture is what we woke up to. you can see the continued damage in the far end of the image, where the driver pulled back out of our side yard, along with the tire marks.
hopefully they will make this right, but i wasn’t able to connect with anyone by phone.
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June 2024 by faith wilder
The front desk lady was very rude, she did not make a clear description of what I needed to do and acted like it was my fault. The people in the back are cool but if I could rate zero stars for the lady at the front desk, I would. Totally unnecessary and not professional at all.
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May 2024 by Peter Waldmann
They have poor communication skills. Owner hung up multiple times and it is very hard to understand his accent. His responses are very limited, every customer will hear the same thing after trying to settle an issue.
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May 2024 by Flor Montoya
I would recommend to check your car before taking it out of this impound so I went to see if my ID was in my car before towing it back home and I asked the man who took me to the car if I could take some personal stuff out of the car he said what is that I said flower he told me no because I only came to get my ID (ok Understanble) so when I got home checked my car for those personal stuff IT WAS MISSING ? I really can not believe the guy did this I called and they said they would never do this they tried to blame the tow truck guy but he’s a personal friend
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May 2024 by ember fletcher
I was in an accident yesterday and my car died. I was forced to use this terrible company even though I have road side through my insurance. I was hurt, upset, crying. Dude was like, ya $250 to take you a mile, cars not drivable. Had a different company come out today to tow to yard and he jumped it with the little battery charger thing, which he said pretty much all tow truck drivers carry, and drove it right up onto the tow truck. He said there was no reason for this company to take advantage of me the way they did, except for greed. So if you can avoid this company, I suggest you do. Just greedy, heartless and selfish. RESPONSE TO THEIR SAD RESPONSE: The car was not impeding traffic, the firefighters had pushed it off of the road. And even if that had been an issue, we could've pushed it another few feet into a parking lot. Also, even if that excuse was valid, that doesn't make up for the fact that if you hired decent human beings, he could've helped me reset the gas shut off so I could've driven it home instead of charging me. You know, like the tow truck driver the next day did within 3 minutes.
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May 2024 by Cindy Fletcher
Just got a reply from the owner asking for the last digits of the Vin involved in my review. Interesting that his response offers no way to comment back to him or include Vin numbers. He also says he'll respond back with the facts. Sounds like a Facebook fact checkers, treating people like liars to promote their own agenda of unprofessional behavior.
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April 2024 by Shadd Cordrey
The unapologetic and inconsiderate office staff. Did nothing but give me a nasty attitude for trying to get my stolen truck out. Which I was never able to retrieve from them. They do whatever they can to keep your vehicle just to sell it at auction and pocket the money. They have an exemption from prosecution to steal people's cars. My truck was stolen once the police finally found it. They handed it over to the real thieves.
