-
February 2024 by Madison H.
I have no words for the interaction that I just had with the manager at this store. I walked in to get help with my service, and got screamed at to leave immediately. I was thrown out of the building and screamed at profusely over asking for help. Stay as far away from this location as humanly possible trust me.
-
February 2024 by Eric Fontana
After my apartment internet self-setup was unsuccessful, I scheduled an appointment ON THE XFINITY APP for a technician to come over and was told by a customer service chat agent the installation fee would be waved because I initially attempted to set it up myself first. The technician was very helpful and said a necessary part was never installed in my apartment unit’s box. I later received a bill from Xfinity for the installation, and I was told by an another online Xfinity customer service rep that the charge would be dropped and I would receive a call from the billing department to discuss what happened…I never received a call. When I tried to dispute the charge in store, the rude female employee stated they couldn’t refund me because I never scheduled the technician appointment in the app, which was EXACTLY what I did. I asked if she could review my customer service chat history on the app or contact the technician, and she refused. Pathetic customer service and sketchy business practices. Seek internet elsewhere.
-
January 2024 by David Levy
Unbelievably rude and terrible service. It is truly amazing that COMCAST or Xfinity or whatever they want to be is able to stay in business. Go to CenturyLink get fubo get HBO Max and move on. Stop wasting your time with these people they do not care about you or your business.
-
January 2024 by Sophie Winscott
Really upset with the way I was treated in this store by Shalonda Brown. I came in after having my wifi shut off without warning a week after set up and other plan issues. Shalonda spoke to me in a very condescending voice and was rude with her responses. I have never been spoken to like that as a customer before. I have already had many issues with this company and instead of being heard, I was treated as if I was the problem. Will not be returning to that store.
-
January 2024 by Tyler Aaron
Two different occasions I've had to replace defective modems. In and out each time in less than 5 minutes, easy.
-
January 2024 by Deanna Woodroffe
I was assured my issues were taken care of. Got home to find out nothing was done correctly and now I get to start over tomorrow morning to try to deal with this issue. I have to work remotely at 8am and have no internet because an employees incompetence.
-
January 2024 by Tina P.
I made two visits to this store to find out why my bill kept increasing. I was told I didn't know what my internet speed on my bill was supposed to be and that they were right. However, I went home found proof of my speed. Visit number 2 - I asked why my speed was cut in half with no decrease in cost. They couldn't answer except that was what it was. Also, trying to talk to a manager is VERY difficult. They just sit over by the window chatting with each other. When he finally did come to the door - he was not very nice at all. Unless you are a new customer beginning your journey with them - they won't help you at all. I cut the cord with this company.
-
January 2024 by Brent Quinn
A phone company with no phone number
-
January 2024 by Jake Muniz
Terrible service, terrible terms, they try and rip people off
-
January 2024 by Alex Rangel
Terrible. Wish they didn't have a stranglehold on the area
-
January 2024 by Nisee Lynn
I have had Xfinity since 1999 for cable and internet and home security. Customer service for my Xfinity services have been wonderful on the phone and I am a very strong advocate of Xfinity as a result. I recently just transferred from Verizon Wireless a couple months ago for my mobile service as using the same network as Verizon, Xfinity was a more economical choice.I was having an issue with my SIM card on cell phone. I was having issues with voicemail not coming through, text not being sent and or received. I had contacted customer service by phone and they sent me a new SIM card. Once I received the new SIM card however it did not work and I was not able to even call out except for emergency calls. I put the other one back in so that I could call back and while on the phone with the customer service rep, who was not listening to me and interrupting, decided to deactivate the SIM card that was in the phone, or do something else that messed it up. So then I could not make any calls out whatsoever except for emergency 911 calls only. I was home sick with COVID. Needed my phone for Dr calls and of course these days most of us do not have a landline. So I had to mask up and go out to the Xfinity store so that I can actually have a working phone.I was fortunate this Xfinity was less than a mile away. Rest assured I kept my distance and was wearing my KN95 mask. Hand sanitizer that works. I was not happy to have to be out myself.The store was very clean. I was greeted almost immediately and asked my issue and they put my name and issue in their tablet to put me in the queue. There was ample seating space to keep distance and it was very busy at that time.This was my first time here as I am new to the neighborhood. The employees working with others while I was waiting we're very customer oriented by the way they handle themselves with a customers and the fact that they did not appear to be in a rush to get that customer in and out to get onto the next one.When it was my turn I explained my frustration and was assured they would get it resolved for me. Jack did some checking and went to get a new SIM card. In no time at all he had my phone back up and going. He made sure to test it making a call to it and made sure I was able to call out. It took him under 10 minutes to resolve my issue. Needless to say I was elated to have my phone back and in working order. But once going into the store and having this pleasant experience and knowing that I do have a great local resource for if I encounter any issues in the future with my mobile service or any other issues with Xfinity services.Highly recommend this store and their Xfinity services.
-
December 2023 by P.J. E.
We went in to ask about upgrading our phones. We worked with Shalonda Brown, she walked us through options, but since I was an existing customer, I was better off going through Apple directly and using my veteran discount. As we were leaving the store, she recommended we come back to help get our new phones set-up and transferred over from our current phones. We returned a few hours later, we asked if Shalonda could help us again. She was with another customer, but came over to greet us while their accounts were transferring. She was fantastic and patient, multi-tasking between her existing customer and us, when there were lull's while our data and software updates occurred. We really appreciated her support and professionalism to help us get this all done as quickly and accurately as possible. No data or pictures were lost, everything transferred over as expected. We couldn't be happier. Thank you Shalonda!!
-
December 2023 by Roger L.
#xfinitySucks. Same box near our home is out AGAIN and Xfinity is down AGAIN and they are saying it is out of their control AGAIN because their box has no power but Xcel reports no power outages so xFinity says too bad, so sad, we take your money for shit that doesn't work.
-
December 2023 by Cindy B.
Comcast/ Xfinity.....Again, I am awake at my normal time, 5:00am I turn on my television, and spinning is all that happens. I have called several times and nothing has ever been resolved. How can I get help other than to write a terrible review. I am beginning to believe there are no Americans that work the phones, so the language barrier is always a problem So Comcast Xfinity another 1 star , eland if possible it would be 0 stars.
-
December 2023 by Jim T.
XfinityComcast is the worst piece of garbage company in the face of the Earth. It is almost impossible to pay a third-party bill online, so I am reduced to physically going to a store. I would love to hear that Xfinity is going out of business.
