September 2021 by Missy A
I'm standing in store writing this review when I am watching two employees talk and completely ignore me. They are two busy talking to c. re about customer service.. I'm about to walk out. I would not recommend this place at all. I am going to another carrer. I can stand here and write this review while employes stand around and not knowledgee me.. i am walking out of your store now and you missed a sale..If I could give.a O rating I would
September 2021 by Kwanah
Go to any other location than this store. Absolute HORRIBLE service and no respect for your time. Just save yourself the time and go to any other store.
August 2021 by Donna Hickey
Customer service is not relevant here. At all.If this store is close to you, there is another Verizon in the same general area at S. Broadway and Littleton Blvd., where you are greeted and attended to by several happy employees. Manager Mark Morgan sets the tone. There is virtually none of that at the Southglenn store. Grim, no eye contact. Will not transfer data from old to new advice. I was told to "Google it" by the girl who hates her job at the Southglenn store.No ⭐️ ⭐️
August 2021 by Taylor C.
They will 100% ignore you here and make you wait over an hour. I have lived by this Verizon and gone here many times and EVERY TIME the employees are useless rude and don't know how to do their jobs.
July 2021 by Kaela Ring
This place is a freaking joke!! Stay away from this location! I believe Vinny (if that’s his name) completely messed up my whole entire account!! This whole place is just rude and not helpful at all and completely erased my whole prepaid account and lost all of my stuff and wrongfully did things to my account without my knowledge or permission. I will be getting lawyers involved!
July 2021 by Jim Davis
Waited over an hour to be told you had to pay $800. To get a 5 G phone and guess what. They don't have any inventory if you want to pay the extra money. So there advertising free phone with 5G is a farce!!
June 2021 by Jeanne S.
I waited on Billy who choose to lallygag chatting with his coworkers for 15 minutes while all the customers waited.. We tried to get help with anyone else and they just repeated, Billy knows your heredreadful experience with Verizon they lack leadership and professionalism.. our time is valuable and their disrespect horrfic
June 2021 by Russ Leavitt
It was okay. The young man I talked to gave me two different answers which confused me. I'm going to go to another Verizon store and see if I can get one answer.
May 2021 by Patrick Howe
Sean and Jamie were fantastic. My Son is a US Marine and We bought him a phone before he left for the Marines and he decided to break The brand new phone after basic training. He Purchased a new phone from a kiosk at the installation/base and was charged two times for the phone adding it to my account. These two took the time to make it right for me and my son. Always go there, they are amazing. Stay away from the lone tree store unless you want a headache
May 2021 by Marie Graves
Vinny was amazing, he helped my husband and I on more then one occasion. Very knowledgeable and was able to navigate our issues with ease.
May 2021 by Katharine Goldstone
Verizon sent me a new phone after a warranty claim, a "Refurbished" device, but there was no SIM Card. Said I should just "pop into my local verizon" and grab a SIM card. But you can't get into a Verizon, especially this one, without spending yet another 1.5 hours of your life waiting with your 4 yo and 2 yo in tow. If you like waiting in lines until you drop dead, this store and service is for you. Otherwise, I recommend xfinity mobile. Seriously.
April 2021 by Nancy Taoka
Unable to complete a purchase today. Was told I needed appointment after standing in line to enter
April 2021 by Sean L
Aspen Grove store better recommended.
April 2021 by Clifford Mills Jr
I went in the other day to have my phone looked at, it had two cracks that I thought it was the phone luckily I had the protector on and all it needed was replaced erik f helped me out I can't thank him enough
January 2021 by Scott Bacon
so when I upgraded my phone to a pixel 5 the guy I told me that I could get $400 in credit toward the pixel 5 if I returned my pixel 3A. So I come back today to return the pixel 3A and the story has changed to oh well that's a lower tier phone so it's only $100 it would be very nice if Verizon wireless or this specific location could get their s*** together and just tell me the truth the first time every time I am so tired of reacting to their information and then having the information change when I react if I didn't hate AT&t more I wouldn't even be a Verizon customer