September 2021 by Wendi G (Wendi Sue)
Everyone there was very friendly and helpful. I spent waaaaayyyy too much but I got fun things. Especially my birthday gift!
August 2021 by Gabriela Cordova
Every one so helpful and they make ur experience very good..
August 2021 by Anya Whitlow
Clean and well stocked store, everyone who works here has been super friendly and helpful.
May 2021 by Carlos Peralta
Sephora doesn’t carry many products for men; but that’s ok because my dermatologist actually suggested I try other products, and it seems like the majority of moisturizes and cleansers can be universal and all that matters is that they help your skin condition. With that said, I do wish they offered samples for men, or had a wider gender neutral sample selection - sure I appreciate getting the free sample of lipstick or foundation; but it's something I'll usually give out to someone who will actually use it. Overall, the staff has always been really helpful, willing to help, and very knowledgeable. Now I know what to grab when I stop by; but I've experienced some awkward moments where one staff member suggests one product and another says it'll likely irritate my skin and that I try another - personally, I do appreciate that staff members are willing to share their own experiences; but at the same time I do wish they were better trained to fully understand all the ingredients in the various products vs skin types. So all in all; I'd give this Sephora store a 4/5 stars; however, I'm only giving them 3/5 because of an incident I experienced lately. I stopped by with my dog, like I've done pretty much every month for the last year. My dog is well trained and well behaved, and not a large breed; yet the manager (assuming she was the manager because of how she bossed the other employees around) yelled at me from the back of the store saying no dogs were allowed as she guided me towards the door and blabbed something about some license that they have that doesn't allow dogs in the store. I told her I knew what I was getting and she had another employee help me at the door as she suggested that I no longer visit and order online for store pickup in the future. Completely respect that and I'm not going to argue to let me in with a dog; but I feel she could have been more polite, respectful, and discreet vs making me the focus point that everyone in the store stares at. The employee who helped me at the door was super nice, apologized (which there was no need for her to apologize), and explained that they cannot allow dogs in the store Thursday - Sunday because of a service license where people come in to see specialists. Again, this is a great store and the employees tend to be super nice and helpful; I'm not giving them 3/5 because they wouldn't let me dog in - really because of the attitude it was dealt with. I didn't want to get into an argument with the manager; but I would suggest that Sephora actually post something at the door stating they don't allow pets on certain dates, and I'd also suggest that they look in ADA and CO laws when it applies to service and emotional support dogs/animals since this manager didn't even bother to ask if it was a service dog; which I believe would legally trump their service license since they need to make accommodations for such situations. I would hope that Sephora doesn't think online ordering or helping people at the door is an accommodation, since that actually makes one feel unwelcome.
April 2021 by Claire T
Ran in to restock on some items and it was a bit hectic but the cashier I had- I believe their name was Quil- was so lovely and really helpful. Would definitely go again. Thank you!
April 2021 by Kayla Bates
I had an instacart order for pickup! The nice lady actually got everything for me! So amazing customer service! I'll be going back to shop for myself!
March 2021 by Brenda At H.
I'm surprised with these negative reviews, but they are old reviews. I hope people look at the dates when reading reviews. I have gone in a few times and every time I go the staff is awesome! They always offer to help and show me stuff on sale. The times I have taken my 6 year old with me they engage with her and talk to her and I love that, she loves make up and it makes her feel special. Their kindness is the reason why I will always be back. Thanks girls and keep up the good work!
February 2021 by Traci Johnson
Nice people working, always very helpful. This place is always empty when I go here, not sure why. Ha ha. Every time I go I am the only customer in the store. But it makes the trip very quick.
January 2021 by Monica E.
Best Sephora I've been to! Everyone that was working there were extremely helpful and friendly! They helped me match my shade and gave me great recommendations!
January 2021 by Lori K
I absolutely love Sephora. They have many of the make up brands I use, have tried other brands through their recommendations and have not been disappointed. The return policy is good as well. Yet the stand out is the customer service of the workers in the store. They know the product and have been so personable - Leah at the Southglenn location gets top notch stars for her help. Your beauty dreams are just a store away.. What are you waiting for? ?
January 2021 by Shanna DePlato
Had to run in & grab something quickly for someone who cannot go out. Was met with EXTREMELY RUDE sales person. The sales staff were more interested in standing around socializing than helping any customers. I asked one lady a question and not only was she was not helpful at all, she continued her convo w/her coworker. Could not get any help whatsoever from the multiple “women” who supposedly worked there. Not the first time either. This was my 3rd & last time to this store. The 2nd time I was there, I had a similar experience. One of the clerks/sales women looked like she had just rolled out of bed & the other one she was talking to seemed intoxicated or on *something*. Quite shameful they allow people like that to work there. Very poor management, in my opinion.
January 2021 by Tristen Robbins
Went on Christmas Eve in 2020 and staff was super friendly and provided great recommendation.
December 2020 by MP
The staff is always friendly and willing to help.
November 2020 by Jim Warland
Most products are for women, but they do have stuff for guys, like dry skin lotion. Every employee is knowledgeable. They are prompt in greeting you as you come in. Just wear your mask.Sephora has taken the 15 percent pledge. 15 percent of shelf space has been set aside for black owned businesses. Reason enough for to shop there. Guys have sisters, aunts, mothers.Christmas is coming soon. OK?
October 2020 by Rosa Thompson
Love it and my birthday reward!