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November 2024 by Chance H
I set up my internet service at this store and was told I was getting 500mbps download speeds with uncapped data for 2 years at $60/month. Come to find out I'm not receiving unlimited data and am being charged for going over 1 terabyte.
Tamara was very unhelpful and initially said there was nothing they could do to help, but then buckled and said they could give me one month free of uncapped data. The customer service here is an absolute joke.
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September 2024 by Sabrina Sinclair
The absolute worst provider in the world. If I could give zero stars. If I could throw my cable box through the window. Atrocious customer care. Atrocious IT support. RUN TO ANY OTHER PROVIDER
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September 2024 by Marty Langenderfer
Called Comcast and quite possibly the most dismal customer experience on the planet, in the history of customer service. Hopefully attorney general at some point can break up the Xfinity monopoly.
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September 2024 by Paulo
Sometimes I go there and they are very helpful but other times they are rude and dismissive. I had a problem loading websites on my phone. The rep grabbed my phone, pushed a few buttons and said "your phone is fine, there's nothing wrong with your phone." But there was an issue he was just too impatient to help.
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August 2024 by Gregory Justin Athey
Austin plante was awesome can't say more thank you #AUSTIN4ARAISE
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August 2024 by Gracie Lee
I believe Chris helped my boyfriend and I, and he got us the best price possible thanks Chris and I would recommend anyone see him at Xfinity. We will probably be switching our phones soon as well because of his excellent customer service!
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July 2024 by J Tufariello
Get a phone number
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June 2024 by B Parker
Recently switched cellular service from Verizon over to Xfinity (massive savings) and Ryan helped us with the transition. This can be a complex process (multiple carriers, phone hiccups, online account passwords and verifications, etc). He was patient with my questions, and guided us through the entire process with a smile on his face. I was grateful for that - neither my wife or I are particularly tech-savvy anymore.
After taking delivery of our phones, we ended up making a second trip. On this visit we met with Austin - he too, was exceptionally friendly. Both men transferred our data, educated on a few different features and sent us back into the world with working cell phones.
It's true, stopping into a cell phone store is rarely a quick "in and out" type of visit. But this was a terrific introduction to Xfinity Wireless, and proved that when it's my turn - they're going to give me their full attention and respect.
Kudos to Ryan and Austin for taking the pain out of switching!
(PS - Coverage in Founders Village has been terrific!)
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June 2024 by Kelsey Nistel
Horrible customer service at this location. I waited for an hour two days in a row to be helped with my bill. They were not attentive to customer needs in the store. With a line of people, there should be some urgency, or more reps to help people.
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June 2024 by tessa r
our areas wifi shut out tonight and they literally had a guy fixing it on the street like 10 or 15 minutes later so good job ?
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February 2024 by Sarah Lehinger
Everyone there is super helpful and the service is great! Would definitely recommend!
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January 2024 by Wade Thompson
When I returned my modem and router back to XFINITY last September I was told by the store manager that my bill will be $52 month…it started that way. Then October came around and they charged me $62, I called thought I got it situated but I was wrong. November and December comes and goes and they continue to charge me $62 monthly. I try and call numerous times same effect. Apparently my words fall on deaf ears. Then on December 8th I get an email saying I’ll be $10 for auto pay and $5 for paperless billing…January comes around and I get charged $62. When I take my grievances to the store in Castle Rock, RENO the store manager pretty much told me I don’t the discounts because I’m not under any contracts that’s why my price fluctuates. I tell them I haven’t been under contracts for over 10 years and my prices haven’t changed EVER till now. He laughed in my face and told me to sign a new contract…at which point I walk out. Today 1/21/2023 right after I talked to XFINITY last Friday on 1/19/2023 I look at my bill and it’s $72…time to get rid of XFINITY!!Don’t do business with Xfinity, they just lie to your face…
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January 2024 by Danica McMahon
Xfinity made it so easy for us to move! With a quick trip to the store we were set up the same day!
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January 2024 by Kelly Lynch
Xfinity mobile customer service via telephone is generally awful. I had an ongoing issue for about 6 weeks. Ryan spent a lot of time with me and with support to port over my number. He followed up and my service was finally corrected. This staff is far more helpful than tech support when you call.
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January 2024 by george adams
Xfinity sucks.
