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August 2024 by Brett Nelson
Customer service needs help. I’ve called 4 times (on different days) and am always put on hold. The salesperson either doesn’t return to my call or I’m asked to call back another time. Also, the only reason I’m trying to reach the store is to return a product that is damaged. It has been a frustrating experience.
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August 2024 by Kat Daou
Today I was checking out with my new bedding and met the sweetest woman who had just relocated from Chicago. As someone who just relocated from California, it was nice to meet someone else new. And the elder lady checking us out was really rude and kept interrupting me and the other lady’s conversation to ask me for my phone number, lacking the social awareness of what was happening. And then when I “finally” gave her my phone number, she made a rude comment “you know how I feel about people moving here” insinuating that we are not welcome. While anyone is entitled to their feelings and opinions, in a professional setting when someone is spending a large amount of money checking out of your business is not the place in my opinion. It completely killed the energy of kindness and inclusion I felt being there.
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June 2024 by Kevin Yao
This is what happens when you clean the rug professionally. There is no care instructions anywhere and West Elm won’t do anything to cover a replacement. Buy at your own risk.
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May 2024 by Katy Munro
Seems I'm not the only one complaining about lack of service/acknowledgment when standing at the check-out. Had to return a table as quality was terrible, & then I felt Iike it was my fault for inconveniencing them by bringing in a return.
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March 2024 by Landon & Aly Pecot
I never give bad reviews, but every single time that I have come into this store there is never anyone to help you / check you out. & then when you finally do find someone, the workers are so rude, inconvenienced that you’re asking for help, and pretentious. The only reason I am writing a review is that hopefully a manger will see this and do something about their staff. Very disappointing.
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March 2024 by Jessica Stephens
Great place to shop! Jacqueline is the best. So fun and helpful!
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February 2024 by Jimmy Stein
Scheduled a consultation and they no showed
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February 2024 by Eric Foster
Quality of products was very poor. Tried to return an item that was outside normal return policy but should absolutely have held up and they couldn't have cared less.
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January 2024 by Charley Vlietstra
I’m always impressed with West Elm furniture. Great showroom, and Jaclyn is extremely helpful / fun to work with!
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January 2024 by Katie DeFea
UPDATE: The situation below was fixed once I filed a formal consumer complaint and the furniture was delivered.Original reiew: We ordered furniture for my daughter's new apartment in Boulder last July and were given a delivery window of Aug 5-14, which coincided with her moving into the apartment. As the time window came and passed, "track my order" showed a new date of Sept 10-29, and it appeared that the bed and dresser were being held up waiting for a chair that she had thrown in as a sort of accessory. We called and asked if they could just deliver the bed and dresser, and they said they would ask for a split delivery. But apparently this requires "approval"- what abysmal customer service. They should be bending over backwards when they're a month late with their delivery. Nothing happened with this request, and a new delivery date appeared of Sept 29-Oct 5. It's currently Oct 3 so I called to make SURE we weren't going to get another run-around and I was connected to the delivery department who told me I had to wait until Oct 5 and, if the items arrived, they would schedule a delivery. I asked, "What if they don't arrive? Do we get a new time window?" The customer service agent repeated the same line over and over about the fact that it's not YET Oct 5 and seemed incapable of understanding we were already 2 months past the original delivery window. So I demanded to be connected to a manager. The manager was EXTREMELY RUDE and told me to "calm down so she could help me" as I expressed my irritation with the situation. She then offered to do a split delivery. I informed her that we had already requested this and she told me there was NO RECORD of this request. I will update this review when we find out if they approve the split delivery and give us the bed and dresser but I am not currently holding out hope. My daughter has been sleeping on the floor with clothes in suitcases for 2 months. The manager had the gall to act like I was being difficult and seemed to have zero concern that the customer service was so bad. We will demand our money back if they don't approve the split delivery and order from anyplace else. If I had known this is the abysmal service this place provides, we would NEVER NEVER NEVER have purchased anything from them. RUDE. INCOMPETENT. UNCONCERNED WITH CUSTOMER SERVICE. I welcome a response from you, WEST ELM.
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January 2024 by Nicole Baron
I absolutely adore this store and the West Elm brand! This location is kept very clean and has an inviting, welcoming atmosphere.The Boulder, CO location has nothing but the best service and employees. Megan, the assistant store manager (sales and service), is wonderful! Megan is extremely professional yet very personable. She makes the interior design choice process, which sometimes can be stressful, fun and enjoyable. She is very knowledgeable about every item in the store. Product knowledge is quite important and she has a mastery of it. She really goes above and beyond in helping customers. Her personal, home decor style is amazing and she has helped me make decisions with certain design details. I completely trust the home decor choices that she recommends.
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December 2023 by Paige Trett
Fantastic customer service! Thank you for the help with all of my send sales ?
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December 2023 by Marsha Thinnes
THE WORST customer service. Delivery windows repeatedly delayed. When finally scheduled a date after a 3 month wait, was then called and told the items could not be delivered because they were not even at their distribution center. SHOP ELSEWHERE.
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November 2023 by Tate Cohen
Terrible customer service, everyone seems miserable to work there and doesn’t make the customer feel welcome. Really bad energy and severe lack of knowledge about the products. Worst experience.
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November 2023 by T C
Terrible customer service, everyone seems miserable to work there and doesn’t make the customer feel welcome. Really bad energy and severe lack of knowledge about the products. Worst experience.
