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May 2024 by Mandy M.
Thanks Bill! You answered all my questions.
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May 2024 by Jen Bizzotto
$17 passport photos, and no appointment needed. They guarantee the photos will meet specifications, and I’ve never had a headshot come out so well. Surprisingly large inventory, including all sorts of camera bags and photo frames. The staff were so friendly and the vibes on point. I’ll definitely be ordering prints here moving forward.
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May 2024 by Sandra Wilson
They perform miracles w/ former photos and in a timely manner.
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May 2024 by Maureen Garelick
Rachel was super helpful even though it turned out that my camera seems to be functional at the moment, and whatever had been causing the over exposure seemed to have fixed itself.
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May 2024 by Amy Musgrave
Jayden helped me with my photo order. She is really the best. She was super helpful and knowledgeable.
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May 2024 by Daniel Zhou
Scans got lost, took many weeks to get them to track them down. They emailed my scans to another customer. Dev and scans were rushed with color and exposure all wrong and with defects. Ruined two rolls of photos and memories. Note that these were “high res” scans…
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May 2024 by Deborah Brown
I had a big photo exhibit to print. The developers at Mike’s in Boulder don’t seem to try to match the prints with the photos. All my photos were much darker than the original photos, and I was able to get 3 re-done, but the manager acted like I was in the wrong, claiming that printed photos just look darker. But the re-printed photos they did do, actually are not dark and show the real details in the photo. I didn’t want to argue with the employee about why my photo order looks so low quality, I just wanted the work done right in the first place. Maybe the lab is so busy they just let the computer auto correct photos and don’t apply any human quality control. That’s what I expect from a Walgreens photo lab, but for what I paid for a supposedly professional print job, I am incredibly disappointed in the results, both on my photos and in the way I was spoken to by the man that was in charge that day.Edit after owner responded to my review: As of a week later, I still have not been contacted by the manager. Why respond to negative feedback saying you will try to make it right, if you don’t actually do it. I was born in Boulder and Mike’s used to be the best place in town. I am really disappointed that this happened and the owner makes promises on a bad review but doesn’t seem to follow through to make sure any action has been taken.
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April 2024 by Oliver Murray
Horrible customer service. They sent my lens to the wrong zip code even though I sent an email confirming my zip code. It got delivered to the wrong address and they won't take responsibility or help at all. They didn't even offer to refund the repair which I got through them, on the lens I bought from them. And they kept saying they would get back to me and never did. It ultimately comes down to money and this is exhibit A why they will go out of business because with Amazon or any online retailer this would NEVER happen.
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April 2024 by AJ Ward
I bought a used film camera, and it was rewinding the film into canister before shooting. They fixed it, and showed me how to avoid the problem in the future. Knowledgeable, friendly and exceedingly helpful. I would come here again.
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April 2024 by Christian Huerta
I've tried to support Mike's to stay local but I will not be giving my business here ever again.I dropped off some film to be developed at the end of February, they told me 3-4 weeks. I didn't hear anything, so I gave them a week buffer, and called after 5 weeks. The person on the phone said the files sent on 3/7, but since I didn't receive them they would resend right then. I had them read my email to me twice to make sure it was correct. After an hour, I still hadn't received them, so I just stopped in. They then proceeded to tell me they couldn't find my scans, and they would have to rescan them. That it would be 15-20 minutes. On my way home, I received a call saying that the scans were blank, and they do not have any of my photos. I asked if this was a processing error, and they said there's no way to know. But they could offer me a partial refund, or discount on my next roll... Then, 20 minutes later, I receive an email from WeTransfer. They sent me someone else's photos. What a violation of privacy! I was told four different stories, none of which seem to make sense. And now, photos from really really precious times in my life are fully gone. That I'll never be able to see. Unless they sent them to someone else? Like they did to me? All of this waiting and letdown, to not even get my money back. What exactly did I pay for? Mostly just feeling sad I lost all those photos, I regret trusting them with Mike's Camera.
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April 2024 by maryann brunson
LOVE MIKE’s CAMERA!! I’m a senior citizen and do not enjoy being on a computer! The staff at Mike’s are ALWAYS available to help you with your photographic needs!! Mikes Camera has been doing my prints for over ten years and I’ve never been disappointed!
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April 2024 by Josh Aston
Excellent customer service. Ken, the store manager in Boulder, went above and beyond. I'll be using Mike's Camera again, for sure.
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March 2024 by Ashley Bellas-Manley
This is easily the best photo shop in town. Cool books to browse if you’re waiting. Really friendly service for passport photos. I recently had a wedding photo printed and was really impressed that the print guy tuned the brightness until we could make out the dark cliff backdrop. Thanks guys!
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March 2024 by Taylor Cook
I've been a customer of Mike's for over 4 years now and as much as I'm all for shopping locally and supporting family owned businesses. I won't be shopping at Mike's for my camera needs any longer.During July of 2023 I placed an order for a camera case that was easily packable and durable as I needed something that I can pack my camera safely for a trip I was undertaking, the trip ended up falling through and I forget all about even placing this order. Well evidently Mike's Camera also forget about this order as well as they decided that my order wasn't worth their time to fulfill and order. As of March of this year I'm replanning my trip and have realized that I have never received my case or any emails further on this order other than the order confirmation so I ended up reaching out to their online sales team email and received a response back from the Boulder Store Manager Ken Jones on 3/3 stating that:"I apologize, your order was missed and was never placed. I have emailed purchasing to see if we can still get the item in question and will let you know this week, if it is do you still want the order filled?"I'm all for giving businesses the opportunity to fix their mistakes so I gave Ken and his team the opportunity to correct this issue and stated that I still wanted the item in question. As of today 3/24, Ken did not ever email me back and I'm no closer to getting my order. It's pretty obvious from the customer service provided that I'm not worth your time.Until this I've received amazing customer service on any of the cameras or lens I've purchased from them and have had some amazing experiences with the classes led by Brian Rabin and Joe Klocek. But it really feels like unless I'm buying an expensive lens or camera from you I'm not worth your time so I will not be returning to Mike's in the future. I'm sure however Amazon or BHphoto will gladly except my my money however regardless of the dollar amount.
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March 2024 by Brandon Iwamoto
Pricing is misleading on their website. I was led to believe one thing before enrolling in their membership, which turned out to be incorrect... a factor that I specifically asked about when signing up and would have made a difference between whether I chose to do so or not. Apparently there are multiple pricing inaccuracies on the website and employees (who were all friendly and very helpful, btw) seemed frustrated by having to deal with those inaccuracies. Everyone I talked to there was so great, but misleading pricing is a huge turnoff, especially when it's confusing employees and customers alike.
