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December 2023 by Samantha Little
Had to get a necklace fixed with the lifetime protection plan, bought the jewelry online, the Cashier in the store was very helpful with getting the right information needed to get my jewelry sent out to be fixed, I only had proof of purchase I didn't have the right email for the protection plan but she was able to call and figure out what info was missing.
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September 2023 by Dan Ence
Long line waiting to do a return. Only 2 clerks able to do returns
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September 2023 by Tyrna Brown
Found some clothes for back to school. Be wary tho, their prices can be confusing. Make sure to read the sale signs thoroughly.
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July 2023 by Lou Hudson
First off the air conditioning was off in the store. The mall was cool but not in JCPenney's. But the main issue we had was when my wife went into the salon. A woman was in there dying someone elses hair. When my wife asked how long the woman only replied, 'it's going to be a long time'. Not, 'it's going to be 30 or 45 minutes', or suggesting she be with us then. She repeated this twice with a funny look on her face which I took to indicate she wasn't interested in cutting my wifes hair afterwords. We had product in our hands which we left behind. Never going into that store location again.
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May 2023 by Sarah Stark
Store is pretty clean, not as much selection as jc penny in Roseville, but still has good sales at yuba city location. Staff is friendly
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May 2023 by Tyler Stirling
This store is absolute trash. Dont ever shop here. They have 1 person checking out a line of 10 customers, eventually enough people in line complained and one of the 8 "employees" who were all folding clothes came over looking annoyed and helped. So after 30+ mins in line i was able to pay 190$ for 2 pairs of pants and 1 pair of shorts. (And that's with a pair of pants being 50%off) Just to get home, which is 35 mi away to realize they left the security button on my shorts. So now i have to waste my time and more fuel to go back with my receipt and have them remove it! What a joke! I'd give 0 stars if i could.
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May 2023 by Zach S.
Bloodstains. My wife and I drove the 20 minutes to town to buy some nice clothes for me. I was actually impressed with the selection, we picked out a huge pile of clothes and I started trying them on. The dressing room was very small. The door was almost as wide as the room, so there was barely enough room to close the door while standing in the fitting room, and I wear 30 inch waist. If you were any bigger you would have to cram against the wall to close the door. The room was disgusting, with graffiti on the mirror and pins and clips everywhere. The floor was dirty, its only saving grace being that it was tile and not carpet, so theoretically it can be cleaned every now and then. My wife went to get me another shirt, while going through the pile she found one with an apparent blood stain on it. Shortly after that I realized that the room I had been using had blood stains on the walls. After getting kicked out of the fitting room, and thoroughly grossed out, I went to the restroom to wash my hands. What do I find there but blood on the counter from somebody's nose bleed. We left with over $400 worth of merchandise, and I told my wife if we didn't need these clothes for a quickly approaching event, I would have just gone to a different store and bought them. I would like to never shop here again if I can help it. It's worth the extra 40 minute drive to go to Roseville or probably Chico. I just don't understand this store's problem. People get injured and bleed I get it, but usually you want to clean it up. The stains on the walls were a few days old, so somebody should have cleaned them up by now. It was not the same as the blood on the counter, these were from two separate bleeding events, so it's not like someone got injured or had a nosebleed and bled all over the place and the staff just haven't had a chance to clean it up yet, this blood has been on the wall for days. And I'm not surprised. All the guy did when he kicked us out of there was make sure there weren't any customers in there and then locked the doors. I'm sure the rooms won't be cleaned. I guess I could have told someone about it but it appears that no one cares. Basic inspections are not being made. Sorry for the bad review I don't normally do this stuff but this is a new low. This is a typical Yuba City thing. People with no training who don't care about service and are just waiting for their shift to end. Actually the guy was friendly enough, he was helping some people. He helped this guy in a wheelchair and I think I heard him helping someone else as well. The time to use the fitting rooms was over so he was doing his job to kick us out, it just piled on to the bad experience.
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May 2023 by Patricia Phillips
Kind of messy. Mannequins with clothes you can't find in the store. Only 2 cashiers working. Very disappointing.
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May 2023 by Deb Popson
So fun to be at the mall! Living in the country, this was a big outing and I enjoyed my visit. Some things you can count on! Penneys was clean, friendly, well stocked, and I met new friends in line. Yea! A rolling economy!
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May 2023 by Jen Chapman
I have spent lots of money at JCPenney! However, they have just lost a customer. I just found out you cannot return items even if you want to do it without a receipt. Basically after 60 days whether you have a receipt or not they will not even offer you store credit! You are stuck with your items! No matter what! Never buying anything from JCPenney's ever again!!!
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April 2023 by ChuckG Pittsburgh
This store should be renamed JPy because they have a third of the items a regular JCPenney has
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April 2023 by Debbie Payne
I love shopping and going to the Salon at JCPenny. Cherry and Chelsey are wonderful. They both should be honor.
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January 2023 by Andrea Gray
We recently went and tried on engagement rings. We were able to afford engagement and wedding rings for both of us. I am a new fan of JCPenneys!
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January 2023 by Jenn Martel
Expensive, but nice things. Mens clothing we noticed are not as they used to be. Kind of an older style for men then younger men.
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December 2022 by Harpal Dhillon
Not alot of great choices for women's clothing, Sephora area all closed off.