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February 2024 by Rodrigo Guizar
I got 5 PS4 games for 25 bucks. It was a great deal and with cure my boredom for many months
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September 2023 by rachel hanley
If you have an issue with your transaction DO NOT ask the employees for help, go straight to the manager.My trade credit card wasn’t working for an online purchase and I was confused about the rewards program, so my boyfriend called the store for help. The employee, Isaac, immediately said it wasn’t his transaction so it wasn’t his fault. My bf said we don’t blame him, but want this fixed. He would not let my bf finish a sentence, and when we said we’ll just come in to talk to the manager and get this figured out, Isaac said ‘is that a threat?’. My bf repeatedly said no, but Isaac continued yelling and saying we were harassing him.We went to the second location in town to get help in person and were met with another employee who said he couldn’t help us and that he was expecting a ‘hostile customer’ who was coming to ‘roll up on’ and ‘fight’ them because that’s what Isaac had called ahead and told him..It was so inappropriate and frustrating. I just wanted to buy a digital game with my credit !I came back an hour later when the manager was there and she easily explained the issue and fixed it within 10 minutes. She apologized for how the employees acted and was super helpful. 6 hours later from when I first tried to buy the game I finally have it.I will definitely avoid going to the Yuba City locations again. It was the worst customer service I’ve ever experienced. I’m still confused why the first employee blew everything out of proportion when the issue wasn’t even about him, we were just trying to ask him for help. I wish I had bought the game full price somewhere else rather than getting trade credit here.
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September 2023 by Rachel H.
If you have an issue with your transaction DO NOT ask the employees for help, go straight to the manager. My trade credit card wasn't working for an online purchase and I was confused about the rewards program, so my boyfriend called the store for help. The employee, Isaac, immediately said it wasn't his transaction so it wasn't his fault. My bf said we don't blame him, but want this fixed. He would not let my bf finish a sentence, and when we said we'll just come in to talk to the manager and get this figured out, Isaac said 'is that a threat?'. My bf repeatedly said no, but Isaac continued yelling and saying we were harassing him. We went to the second location in town to get help in person and were met with another employee who said he couldn't help us and that he was expecting a 'hostile customer' who was coming to 'roll up on' and 'fight' them because that's what Isaac had called ahead and told him.. It was so inappropriate, condescending and frustrating. I just wanted to buy a digital game with my credit. I came back an hour later when the manager was there and she easily explained the issue and fixed it within 10 minutes. She apologized for how the employees acted and was super helpful. 6 hours later from when I first tried to buy the game I finally have it. I will definitely avoid going to the Yuba City locations again. It was the worst customer service I've ever experienced. I'm still confused why the first employee blew everything out of proportion when the issue wasn't even about him, we were just trying to ask him for help. I wish I had bought the game full price somewhere else rather than getting trade credit here.
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August 2023 by Matthew Pullen
Todays service was the best yet.The manager was there and she rocks .
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July 2023 by Skip Ward
Usually a good experience but today the girl with no name badge was no help and not very friendly. I'll stick to the one on harter Rd.
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July 2023 by zia mustafa (The General)
Good game selections, used games were cheap.
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May 2023 by No one needs to know
After getting burn on buying a PS5 VR2. I can't return and I can't trade it in. $640. Buyer beware. If buy something and you leave the store and open the box, Gamestop don't like you to return or refuse to. I won't bother buying VR, headsets, expensive controllers or even consoles from gamestop anymore.Best to go online to other companies. Gamestop doesn't have you back.
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May 2023 by Mina Mansuetti
There's alot to choose from! Lil spendy but you do get what you pay for!
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April 2023 by Luis Villagomez
Maybe a little more stock can improve the place
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March 2023 by Cj F
Pre-ordered the RE4 collector's addition back in December paid in full. Get a call today saying they had an error and I can no longer get the collector's edition. It's not the first time ive had issues here, but after this I wont be coming back.
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March 2023 by David B
Great spot. Customer service is awesome. They are some really nice people. Good place to buy your games.
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March 2023 by Sherry Underwood
Guy I spoke to (I had several questions) was very helpful and knowledgable
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February 2023 by Emma E.
Zach and Yazmin are extremely unprofessional. Bought a game for my child and asked if it doesn't work what the return policy was. Yazmin said 30 day to return and we checked out. Got home and game didn't work. They offered no refunds or store credit to exchange. I called zach and he HUNG up on me. Will be contacting HR. Unprofessional and scammers.
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January 2023 by Chris Campbell
#1 game store to go to. If they don't have it, they can order it for you. Knowledgeable staff.
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January 2023 by Debbie Horsfall
Clean and since I hadn't been i there a while we looked around. Staff was friendly
