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February 2024 by Lorie Simon
Got great help finding a new laptop computer...
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February 2024 by Clara Zamora
Immediate attention to any questions.
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February 2024 by Pablo Leon
I like it
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February 2024 by Deodoro Ortiz
Nice store
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February 2024 by Katie Brady
The cable could’ve been run any number of other ways, but he kept drilling a hole through the wall of our rental home bigger and bigger. It’s now 2” and we can’t get anyone to refund our service fee or call us back from Segwick to fix the hole. Our landlord lives across the street and now we are not only fearful of the repercussions of this hole, but there’s a gap in the paste he used to fill it in, it’s winter and raining, and this hole is next to our baby sons crib and our bed. Not to mention, of all of the places the router could’ve been placed, it’s on my nightstand with easy access by our infant and our toddler. This man also showed up without a mount to actually mount the device and blamed it on Best Buy for not telling us one was needed, and then wanted to charge us $85 for the mount and another $40 to come back out and mount it properly. We’re livid and the level of service we’ve received in the aftermath has been so immensely poor, save the lovely woman with Sedgwick intake that we dealt with. We don’t have an endless supply of money and we work very long hours, and I work two jobs, just to have what we do. To have not only our money squandered like that, but to be let down by everyone involved is very disheartening. At this point, we paid $230 just to have something done that we ultimately could’ve done ourselves, minus a 2” hole and a mess that took me about an hour to clean. Now we’re likely going to end up having to find a way to pay for the repairs to fix the damage that was done. Up until now, Best Buy had been wonderful to us. We purchased our fridge, PlayStation and Starlink through the same Best Buy. If this doesn’t get sorted out appropriately and fairly, it’ll be the last thing we ever buy from them. We’re all out here just trying to survive, and it took us well over a year to even be able to afford to do this. Now look at where we are. It’s a great position to have put us in. Gross mishandling across the board and our family has been very let down.For the record, some of the staff in this store is amazing and whomever was contracted to deliver our fridge last summer sent the two sweetest men that were hardworking and kind. This should be who is aimed for in terms of customer service and experience.
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January 2024 by juan080876
The staff was super helpful and knowledgeable across a spectrum of various store items.
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January 2024 by Danny Ramos
Had some computer issues and the Best Buy Boy's came through again, as usual. Highly recommend them for any electronics issues.
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January 2024 by Ph1lmore75
Not talkative. Instead they all stared at me and walked up and down the aisle to see if I'm gonna steal anything. Mind you all that what I was window shopping for (Xbox one Controller) only had a display case. Or some had a plastic case with an alarm on them. I saw one for a descent price and was totally thinking about giving them my business until that experience which made me feel uncomfortable. I'll never ever step foot in any Best Buy as long as I'm alive ?. If they drop the price of that Controller to $15 dollars then I'll definitely ? over look this matter and give them my business. But most likely not. There loss ?
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December 2023 by Daniel Stroski
Disappointed. No deals as it relates Starlink?
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November 2023 by Logi Mack
Stood around at the TV I wanted to buy for 30 minutes trying to flag down an employee so I could purchase it was ignored 4 separate times. Lost a sale from me.
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November 2023 by Colleen M.
As longtime AT&T customers, we always get our phones through Best Buy/AT&T. The employees at Best Buy have always been very helpful. Yesterday my phone died and I had a couple options. Miguel was so very patient, walked me through my options, and ultimately set up my new phone! Miguel downloaded everything from iCloud to my new phone, and the only thing I needed to do was put in my passcode!! I appreciate his excellent, friendly, customer service and patience! I hope Best Buy recognizes Miguel for his positive customer service!
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October 2023 by Aiden D.
Whoever is in charge of trade ins need to get it together. I brought in a 2020 MacBook Pro in less than ideal condition which I understand. Talked to a manager yesterday and then he said they could only give me 200 gift card for it went home and erased and cleaned it and got it all together. Then today I came in and the manager working said they couldn't take it at all. Super unprofessional and rude. Wasn't helpful at all and hope this helps people in the future not buy or go here.
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October 2023 by Tha Duke
How this store has high reviews is a mystery. Must come from within. This store was once my favorite place to go. Now you’re a ghost. I stood in the car audio section for nearly 20 minutes, made eye contact a few employees and nothing. I walked out and not a single acknowledgment. Now, I work in retail. Have for almost 30 years and I know the importance of just the slightest acknowledgment of a customer even if it isn’t your department. So, this is my last time here. And that sucks.
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September 2023 by Damon E
Went to this location to see about an iPhone replacement. Talked to geek squad who stated it would take two weeks to get a new phone and had to leave the phone with them and unlocked. Talked to a lead after filing a complaint with HR due to inappropriate behavior by the geek squad technician. Concerns were brushed off. Be careful of taking anything to the geek squad. Also spoke with Apple who stated everything stated was incorrect and violates Apple policy.
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September 2023 by Erly M.
Bad customer service on tv protection. When I bought my LG tv i was told that the insurance covered accidental damage. After a year and when moving, my tv screen broke. I went to this location and I was told that anything bigger than 32 inches tv could not be replaced in store. They told me to call their customer service. I waited to talk to their squad. They told me that someone would go to my house see if they could fix it and if they could not they would then replace it. Once home I called and they told me that they could not replace it that it was not in the guarantee to do so. They said that it would cost too much to replace the screen. I am very disappointed by the customer service, by the different responses to returning my tv. Now I don't have a tv but on top of that I don't believe in their insurance protection because I was told that it did cover accidental damage. Walmart insurance is a thousand times better. We had a monitors screen damage and they did replace the monitor, unlike Best Buy.