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April 2024 by john son
Terrible experience, felt like my taxes may have been done wrong. Person was unfamiliar with H&R block program and how to file my taxes making multiple mistakes a DIFFERENT associate had to check and fix.
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August 2023 by Eric Sherman
Great experience
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May 2023 by Jamie F.
My highest recommendation to Jason Chapman. I procrastinated with my taxes every year until I found Jason Chapman at H&R Block. Jason is very knowledgeable and patient. He is thorough and gives helpful suggestions for the next year as well. H&R Block is quite lucky to have him as an employee. I'll definitely be going back to have my taxes done by him next year!
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April 2023 by Deborah W.
It has been a nightmare, our preparer disappeared and we can't get any help or return calls.
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March 2023 by Sally McKinney
I've used Block for over 25 years and am very satisfied with their expertise.
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October 2022 by Jessica L.
First & last time using this service. They charged $360 for a simple return. The woman who did them couldn't figure it out & had to ask for help. She didn't do my deductions correct as I received a letter from the IRS today & now I'm fixing her error. Thanks for absolutely nothing.
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September 2022 by jeff capco
Easy and quick
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September 2022 by shawn moradi
Easy and fast
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September 2022 by matty barker
Lolli was great and personable
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September 2022 by Ernesto Venegas
Very Satisfied
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September 2022 by Brianna Gardner
Very professional and quick.
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August 2022 by Sal
I'm sorry about my previous review. I forgot to rate you guys and must have fumbled the comment as well..idk what I was thinking.. . You guys are doing great.. visited ur location 2 weeks ago and was treated like part of the family. Thanks again
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July 2022 by Melissa Knock
I started my 2021 tax return in February 2022 with an accountant at H&R Block Woodland Hills. One week in they switched accountants on me without notice. I received little to no follow up from the accountant the entire time he was supposedly preparing my return. On April 18th, the tax deadline, after numerous attempts to contact the accountant through the HR Block message service and via his personal HR Block email, I finally got ahold of him via telephone. I was told he needed 30 more min and then would be filing my return. Instead, I received an email the next day that an extension had been filed. Again I tried to message the accountant to understand the status of my return. No response. I have since been told he his now on leave and was given his managers email to follow up, which I have multiple times with no response. It is now June 21 2022, 5 months since I first contacted H&R Block to help file my taxes and I just called again, was told the Woodland Hills Office wasn't open and no one could help me and then they hung up on me. To say I do not recommend this company is an understatement. I will never again be using them for tax preparation. The customer service and response time is horrific.
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June 2022 by Sal V
I'm sorry about my previous review. I forgot to rate you guys and must have fumbled the comment as well..idk what I was thinking.. . You guys are doing great.. visited ur location 2 weeks ago and was treated like part of the family. Thanks again
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May 2022 by pallav gupta
Unreliable and horrible customer service. Started my return with Jason Chapman. Submitted docs weeks in advance, he never got back to me on any of my questions, office and him ignored all my calls and messages, leaving me hanging on the last day of filing. I had to file an extension eventually! Called H&R block main line as well, and they just hanged up as well. Don't recommend using H&R block especially this office.
