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February 2024 by Julio Medina
They were answering my questions rude and they were talking about something and ignored me when I was right in front of them.
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December 2023 by sammy plays0
The customer service manager displayed rudeness during my visit today to collect some prints. I asked her for her name and she simply ignored my question. And when i was about to pay she screen that me for my email and name
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November 2023 by Adriana Romo
Great service, I can always count on CVS!
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August 2023 by Jocelin Amado
The customer service manager displayed rudeness during my visit today (8/9/2023) to collect some prints. I asked her for her name and she simply ignored my question. Unfortunately, her assistance was far from helpful. A simple inquiry on my part was met with the response, "Not everything in this world is free." It's disheartening that she is allowed to occupy a position behind the counter. Employees are expected to provide exceptional customer service and treat all individuals with greater respect.The primary role is to aid customers, not subject them to mistreatment or feelings of humiliation. Regrettably, they have lost me as a customer. I will seek out another CVS location to spare myself from such a negative experience. The specific CVS pharmacy branch in question is store #9696, situated in Whittier, CA
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May 2023 by Christine C.
Closed on Memorial Day? It's Memorial Day, not Christmas. Spent the entire morning at the hospital with my son and had prescriptions sent to this CVS. People need MEDICATION on Memorial Day too.
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May 2023 by Felix E.
convenient and usually qiuck, only drawback is sometimes prescriptions arent ready quickly. Friendly staff.
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May 2023 by Catherine Borunda
The pharmacy department is always there to assist you with any issues or concerns.
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May 2023 by Jose Mendoza
I've been here a couple of times some of the members are really nice sometimes others are not that helpful so I guess you have to take your pick on who helps you but normally the 80% of the time that I've been there the people that I have asked for help they've helped me.The location is fully stocked the only thing is that I guess they don't check when you put in your phone number if you have the paid membership to get those $10 discount I've been defrauded a couple of times because I think they let anybody they just tell him the phone number then you know you no longer have the $10.
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May 2023 by Marvin Devos
Decent customer service, the stores. But sometimes when you ask for help some of the reps really don't know what to do.
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December 2022 by Mauricio C.
This pharmacy is horrendous. Bad customer service and false advertising. Horrible. Please be aware
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November 2022 by Michell S.
I can't express what a great experience I had with my pharmacy. I had a issue with my prescription and a Tech name Crystal she was helpful with my needs very professional and most importantly Genuine. You know immediately that she cares about her job. I had other experiences that were not good although with Crystal all that doesn't matter.I would give her 10 stars ask for Crystal she is the Best !!!! Thank you again
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November 2022 by Donavan C.
*ZERO STARS*Called the pharmacy to ask about the status of a prescription. The tech was super nice and helpful but she said that she would have to ask the pharmacist who was on lunch. She said she would call me back and she did but I missed the call. I called back 5 mins later to check in since the voicemail said I'd need to call back. I called back and no one knew what I was talking about. I asked about when my prescription would be ready and if they would take tele-health prescriptions. The representative or tech was not the same woman I had spoken with before. She starts saying something about tele-marketers and at that point I just asked to speak with the pharmacist since they should know all the answers and since they were already asked these questions previously. I WAITED 45 MINS ON HOLD. 3 techs answered during that time asking what they could help me with as if I am just calling for the first time and hadn't been on hold already asking for the pharmacist. So instead I headed in there to see the pharmacist myself in person. and on my way ANOTHER tech answered and said "hello? Are you still waiting to speak with the pharmacist" at that point I was like "don't worry about it, I'm headin over right now to ask!" The questions took 2 SECONDS to answer. But I was on hold for 45 MINUTES. Gary (pharmacist) said "well the in person people get priority" as if, again, he didn't already know what I was asking for, called me and left a voicemail to call back, and had me waiting 45 MINUTES. Also when he answered my questions he didn't even need to look anything up on my account, didn't ask for my date of birth, or my name. Literally he already had the answers. Like at that point, it seemed like he purposely did not answer the call. LIKE HOW HARD IS IT TO JUST ANSWER THESE QUESTIONS OVER THE PHONE IF YOU DIDNT HAVE TO LOOK ANYTHING UP?? I'm not the one though. Stay safe out there y'all! Also, save yourself the trouble and go somewhere else (: Gary do your JOB or find a new one (:
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October 2022 by Oscar G.
They wouldn't allow me in because i was a student and the worker was saying that i would steel but let other white students and customers go in without a problem.i will not be coming back
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September 2022 by Julie Rezab
Very friendly neighborhood pharmacy.
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April 2022 by Tommy S.
Staff is amazing and very helpful at this location. The Pharmacy rocks and they helped us get our vaccinations with no problems. My 3 stars is for the parking lot trash and filth. I'm not sure if they have a cleaning service but they need one. There's old mask, beer cans, food, cigarettes and what ever else lives there.
