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March 2023 by Grace Nguyen
First come, first serve. Extremely inefficient, and not enough staffing. You have two phlebotomists trying to service 30+ people. So what if you have a family member that needs to do fasting labs and is diabetic? And they have to wait 2+ hours and have repeatedly mentioned that they are diabetic, have not eaten, and need fasting labs? The front staff is uncaring of the situation. Only go here if you're willing to wait for hours and enjoy terrible service. Aren't we living in 2023, why are places like these still existing? There should be higher standards where this place does not care to have.
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October 2022 by duong pham
I went at 7am and asking for how long for blood test time. The lady said it will be fast so I believed I would not be late for my working shift. I waited for 30 minutes and asking again and waiting. After 10 minutes, I came again for asking because I saw too many persons who arrived after me got tests before me. Only after I said I would like to redraw my Doctor order for another lab test the lady reluctantly checked my Insurance # and taking my blood. It is very unprofessional services, random order taking.I was late for my shift and be warning. I am paying a lot for health insurance, do not care for health check because of business busy and receiving very poor insurance services.
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August 2022 by Richie Nguyen
This place they didn’t keep patients file, every time I come to this place they always ask insurance card !! Plus their services is lousy you have to wait for so long and they treat patients with no respect.
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July 2022 by Christopher Musante
I think this place gets a bad wrap. I was in and out in 30 minutes and they take my insurance
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March 2022 by John pham
The service there is very low! It took so long to get my shot! The workers there are lazy VERY!
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March 2022 by bao tran
Waiting for over 1 hour and I had to leave for another dr appointment! And came back and still waiting longer! It’s a big mess here! It’s so dirty here! I understand if they short of staff but at least let me know how long expected to wait so I can manage my schedule! Instead they’re super rude!
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February 2022 by duong phamxuan
I went at 7am and asking for how long for blood test time. The lady said it will be fast so I believed I would not be late for my working shift. I waited for 30 minutes and asking again and waiting. After 10 minutes, I came again for asking because I saw too many persons who arrived after me got tests before me. Only after I said I would like to redraw my Doctor order for another lab test the lady reluctantly checked my Insurance # and taking my blood. It is very unprofessional services, random order taking.I was late for my shift and be warning. I am paying a lot for health insurance, do not care for health check because of business busy and receiving very poor insurance services.
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October 2021 by Troy Huynh
Reception rude! Super Dirty waiting area!
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September 2021 by Alexis Jaskula
The staff at this facility is extremely rude. They supposedly close at 330pm and I arrived at 3:18, however, there time showed 320pm. There was 1 lady in the room, 1 lady infront of me who checked in after me. They took the lady first (and she was there a few min. prior to me) and then proceeded to almost send me away after my grandaughter didn't eat all day (due to fasting) and got upset with me becaused they put me in the room at 3:30pm and said it takes time to label the viles of blood drawn. the last I checked if a place is open til 3:30 then who ever arrives prior to then should get seen and they should not except anyone past 3:30pm. When I worked retaiil, all customers were asked at closing time to head to registers. They didn't throw people out and say you cannot buy your merchandise. They are all rude and I would NOT recommend this facility to anyone. This is an asian facility and they most definately cater to them as the lady ahead of me was asian and I did not appreciate their attitude as a customer
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September 2021 by Sasha B.
This place is horrible service ever. You better have times at least an hour's in here. There is a lot of people work here but looks like they don't do their job.
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August 2021 by Thuy N.
I went to this place for more than 10 years and followed them to their new location because I have very small veins which makes it very difficult for most people to properly draw blood without hurting me, missing my vein, along with doing multiple attempts. I went today for a blood test and request Oanh as usual to draw my blood because she is really well at drawing my blood from my very small veins. However, Oanh refused to draw my blood because she told me that she is busy doing paperwork today. I was about to leave, but Oanh told me that if I wait for her then she will draw my blood and I did wait for her. Unfortunately, someone else called my name but I refused to have my blood drawn by someone else and the other person who called my name told me that Oanh will not draw my blood. Then Oanh refused to draw my blood again and she ghosted me twice in front of everybody making me feel awful for requesting her. Afterwards, Oanh told me that everyone at this location is good, but I specifically wanted Oanh because she been drawing my blood for years and everyone draws blood differently. I wanted to leave, but someone else who works at this location already took my paperwork and I felt bad for refusing them to do my blood work. I know everybody has to learn how to draw blood properly by experience, but I am afraid of getting hurt because most people are unable to draw blood properly at the first time. The person who took my paperwork is named Kim and she did an excellent job at drawing my blood and I did not feel any pain at all. I highly recommend everyone to get their blood drawn by Kim because Kim is better at drawing blood compared to Oanh and Oanh is very unprofessional.
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March 2021 by Diana N.
I needed to get blood work done before I see my doctor in two weeks and this was the closet CMB at the time. Two weeks later, my doctor called and said they haven't received my blood work. Then this location calls me today and said they needed more blood from me and asked when I wanted to come again. I spoke to them in English and they asked if I spoke Vietnamese....really unprofessional place. Told them I am not coming back to this location. The Fountain Valley one never has any issues.
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October 2020 by Annali B.
Anyone who draw blood is very nice and do excellent job! I have deep vein and it's great for not being poked many times. Have to give 1 star because of middle aged old lady at the desk. She has curly shoulder hair. She talks like she give me the test free and superior than me. Other lady is nice. One spoiled apple ruins the whole bag!
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September 2020 by tri truong
(Translated by Google) Bad(Original)Tệ
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May 2020 by Jade P.
I have really small veins that are very hard to find during a blood draw. I came from my primary doctor where they have failed many times and today they tried 3 times before sending me out to the lab. I've been scarred from getting my blood drawn... today I met Oanh and she found it so effortlessly. It's very important that you have someone who is confident and does not second guess themselves. As a patient, that's what you need. Thank you so much Oanh, I will only request for you. (P.S she does not work on Fridays, but any other day she'll happily draw your blood).
