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March 2024 by Luisa Cruz Brambila
I stayed here for the weekend with my partner expecting it to be an incredible hotel because it claims to be 5 stars. We drove several hours to get to Hollywood and of course we saved money only to be surprised by additional charges for everything. They should have a notice that valet parking is additional to the stay! You arrive at the hotel, leaving your car thinking that it is whatever you like to give because it did not say anywhere that it was additional. Everything was going well but when I checked out the staff told me “everything is already paid, only 130 dls left for 2 nights for parking” wow! With that surprise . It is too much money to leave your car there and more without warning. They told me they would take it from the 300 dls that I left in deposit when I entered because they charge you 150 dls as a deposit per night and they would reach me in 2-3 days the rest. THIS IS THE DATE THAT I HAVE NOT RECEIVED ANYTHING! On the way home I receive another charge of 20 additional dollars on my card! Literally in shock as to why they were charging my card! I mark to verify what it is and they tell me why we grab something from the mini bar “a water or a snicker” and I, all surprised, told them that I NEVER grab something from the mini bar. They have not reimbursed me for that purchase either. Very bad experience seriously
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March 2024 by C. “Chica” Skas
I had the best experience with the politeness, friendliness, and professionalism of the staff here. I came to make a brief visit in the area and meet friends, and the Kimpton La Peer hotel provided a welcome, polished respite from the busy streets.I was impressed by the front desk staff in the evening who were very attentive and helpful as we got our cars. The kindness of Amani was off the charts (I may have misheard their name as Amari or viceversa) but they really helped me out with local directions and just a great friendly attitude. Please give Amani a raise for curtesy and friendliness! I know where to go when I want to visit West Hollywood now!
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February 2024 by Julian P
Great hotel and location. Beautifully designed, the beds are super comfy and is in a great location. Staff was super friendly and nice. Special thanks to Andres and Mykayla who helped me thru the check in process and were constantly willing to assist. Nice safe area, walked to all the restaurants and bars. Would stay here againFood & drinks: Ate at Ladyhawk. It was delicious
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February 2024 by Jessica Gandhi
Spending a couple nights here with some friends. So far we’ve spent one night here and there is nothing really 5 star about this place. The lobby is nice but it sort of ended there. Upon checkin, our experience kinda went downhill. We got there a bit before 4pm so had to wait for our room. Which was fine but the person checking us in was a little aggressive and told us we were asking for too many accommodations when we requested we get two rooms on the same floor facing the courtyard. Even though we said we didn’t mind waiting for them until they could be cleaned.Fast forward to actually being in the rooms, there’s no coffee or tea or coffee maker, no complimentary bottles of water and the walls are paper thin. Literally no insulation. We could hear our neighbor coughing, snoring, talking, everything.The people on top of us sound like a pack of elephants. From 4am til about 8am there was non stop noises of thumping, furniture moving, people running back and forth etc. we called the front desk to see if anything could be done which led them to tell us it was babies running back and forth. If a 5 star hotel cannot insular the footsteps of a baby, it should not be a 5 star. The solution was to let us know they’d be checking out today or have us pack up our items and move us at 7am to a different room with a view of a building to take our chances that the guests above us were not as noisy.
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February 2024 by A Cibes
Beautiful hotel!! Stop in for a drink. Can’t wait to try Lady Hawk…def need to get a reservation.
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January 2024 by J Bates
Great spot, great location, great service! Highly recommend!
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January 2024 by Lingyu Hu
As a dedicated traveler who frequently chooses IHG Kimpton for my accommodations worldwide, I've accumulated more than 20 nights with Kimpton. Unfortunately, my recent stay has been the most disappointing.1. The room and bedding were not up to standard; pervasive dust triggered my serious dust allergy, necessitating daily medication.2. Despite assurances that our laundry, dropped off at 9:30 am for same-day delivery, faced delays. The staff visited twice to fetch it, and by day's end, they claimed there was nothing they could do, resulting in our clothing being sent back.3. Throughout the day, staff replaced water and drinks in our room but neglected other cleaning. They approached us at 9 pm about room cleaning, posing a challenge with a sleeping child.4. We were charged for items we never used.5. Room service for breakfast, ordered for 8 am, arrived at 9:20 due to delays in preparation, disrupting our entire day's travel schedule.Will not stay here again.
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January 2024 by Andrew Singleton
Service from the hotel has been amazing and Marily my housekeeper is the greatest!
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December 2023 by J. C.
Stayed several nights. Here the assessment.- friendly staff- great location- excessive hold of funds on your ccard- amenity fees which don't deliver basically anything towards parking, breakfast etc.- thin walls and windows, ie badly sound-insulated rooms- almost 24/7 multiple barking dogs to the backside of the building- room had zero dressers to allow for clothes storage- shower mixer was defect- relatively high valet parking costs, 65 USD per day
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December 2023 by Alberto Alva
The worst experience and hotel I have ever been in my life!! They charge me the value of my stay 4 times in my credit card and they dont help you at all to refund your money!Service at front desk awful!!Please never stay on kimptonRooms: Messy rooms!Noteworthy details: Very bad attitudes and service at front desk
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December 2023 by jmlcamacho
Do not stay if you plan on valeting your Tesla.Stayed using our AMEX benefits and enjoyed the experience. Lovely welcome upon check in with an upgraded room and early access. Our room was spacious, no issue with noise though the stopper in our sink was broken so we did have to get an engineer to fix it. We received a nice welcome gift of small snacks and a water bottle.However, our rating is due to our issue with the Valet. We drove our Tesla up from San Diego knowing we’d need a charger. We contacted the hotel about a month in advance stating this need and asking if they have the ability to charge. Through 2 messages, they simply said as long as you valet ($65) we will have chargers available. Upon arrival, they informed us that they could not charge a Tesla due to the need for an adapter, which is quite surprising for a LA-area hotel. We’ve never had issues previously. Had we not contacted them previously with this request, I would be more understanding of our responsibility in needing an adapter. This could have been avoided with better communication.
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November 2023 by Bassel Altaji
I usually don’t leave reviews for hotels unless they’re super super bad or super good. This one falls into the super good category. My experience was amazing during my stay in LA and I can almost guarantee that no other hotel can beat it for the price. The food at lady hawk was 10/10
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November 2023 by Teikei W
This hotel was disappointing. As soon I drove up I had a bad feeling about this place. When I booked this hotel it showed up as a 5 star hotel but when I got there it presented as no higher than a 3-star hotel. The room was dark and basic with a dingy carpet over tiled floor like a motel 6. The bed was a springy platform bed that was so uncomfortable that I woke up with back pain. Very surprised they are charging what they charge. I suggest you look elsewhere if you want a true 5-star.
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November 2023 by Angela Curry
I don't like leaving negative reviews for Kimpton because I have been an inner circle member for about 10 years, spend 95% of my travel nights in Kimpton hotels, and consider myself family. I have stayed at this location before but something is definitely off. I read some of the most recent reviews and they are right - this hotel no longer has a 5 Star feel at all.When I checked in the atmosphere felt off and the employees seemed uncomfortable when the managers were present. I really couldn't tell what it was and I don't know which level managers they were but I could tell when two of them came out the vibe changed and the air was so thick you could cut it with a knife. The managers also seemed very uninterested in the guest, and were very dismissive of the workers. I had a very uncomfortable feeling within myself and I felt uncomfortable for the people who were receiving this behavior.I tend to have friendly chats with the people I encounter at Kimpton hotels because I've spent hundreds of nights in their hotels and consider myself family. But these employees seemed hesitant or something, and the managers just seemed very indifferent to everything that was going on. I could tell they were trying to do their jobs but I am a retired organizational development consultant and it was very clear that something is amiss in this organization. I did not feel that on my previous visit back in March at all. So whatever changed, you all should consider changing it back.
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November 2023 by Richard Bernardo
RUDE Staff. The manner in which my issue was handled was crass, RUDE! The male staff working on Nov 1 around 9am was standoff-ish. What a waste staying here. Customers like me have options, rather give business to others. Other hotels have better beds you know, and most likely better staff attitude.
