Doctors are great. Office staff is ok. Billing office (Peggy) is a person with horrible customer service. She is extremely rude and has no patience. Spoke with the office manager and she was kind enough to listen to the issue with Pam, but too be honest seemed like she didn't care too much.
November 2017
Called them to ask a simple question and was treated with complete disrespect. Im glad I went to the Agoura Hills office instead. The lady who answered the phone needs a serious attitude check. Rudest customer service I've ever experienced.
November 2017
Too long waiting time. Hour and more since appointment was set, and it's a usual thing apparently. Desk stuff aren't nice would be the understatement of the year! Good doctors are everywhere, the service is what you want and here is horrible.
From Providence Medical Institute Primary Care - West Hills
Our Affiliates in Medical Specialties in West Hills will help you maintain your health, ensuring you receive appropriate screenings and access to more complex care based on your condition. Our internal medicine physicians provide primary care services for adult patients over the age of 18, treating everyday illnesses and injuries, chronic health conditions, and focusing on preventive care.
In addition, we offer endocrinology services to treat and monitor disorders such as diabetes, menopause, infertility, hypertension, osteoporosis, thyroid imbalances and growth and more.