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June 2024 by holly bennyhoff
They were courteous and solved my problem.
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April 2024 by Justen Harper
Cesar helped me here - no joke, the nicest Verizon store employee I've ever worked with.
Verizon is miserable to work with, but at least this one dude in this one store in Watsonville was patient, knowledgeable, and very nice. Thanks Cesar!
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March 2024 by Alida Stevens
Quick check-in, short wait, with knowledgeable, friendly staff.
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January 2024 by Cristianijjy Macedo. H
Worst customer service ever Mexican boy with glasses has no social skills what so ever and is very rude and unhelpful
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January 2024 by Mauro 5049
Bad experience bad service
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January 2024 by Frank P
Poor customer service. All around just a Dumpster Fire off Main St:)
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September 2023 by Lee B.
The staff helped me get a new SIM card in my phone after mine was stolen. They did it all for free and and I was in and out in less than 10 minutes. I'm so glad to have a phone again. Thanks
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August 2023 by Michelle
Went in to buy a new phone and Cesar was very helpful and patient , answered the million questions I asked, and was professional and kind the entire time I was there, would recommend this store solely for the customer service he provides!
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July 2023 by nic jacobs
Heather helped me activate a new phone on my old account. She was professional, friendly, and very helpful. I highly recommend her at this store.
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July 2023 by Michelle Silviera
Went in to buy a new phone and Cesar was very helpful and patient , answered the million questions I asked, and was professional and kind the entire time I was there, would recommend this store solely for the customer service he provides!
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July 2023 by C F
This store has 1 or 2 people that actually work, the other 3 or 4 hide in the stockroom. One staff member goes and asks who is next then walks off because I guess it's to much trouble to get me a phone and line access.. Manager needs to fire the dead weight, this store is a fine example of how to lose long time Verizon customers.
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July 2023 by Vadim Pozdeyev
Good, experienced, personnel.
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July 2023 by Abimael Perez
They take a long time to serve workers but it seems like they don't work
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July 2023 by Feroze K
Visited today, and no customers with four people working, including a manager, and they could not help me out because they would not take digital of my license. I would understand if they were busy, but the store was empty. Manager told me to go home and get my license or order from my phone for pickup. Waste of verizon resources.
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March 2023 by Yesenia
Very disappointed. I went in to the store yesterday (a Thursday) they told me they couldn't help me because they were short staffed. They tell me that by tomorrow they would be fully staffed, so they schedule an appointment for the following day at 2pm. I go in the next day (Friday) for my appointment at 2 and the store is closed. I didn't even get a call or email to let me know they were going to be closed. They should of at least called to reschedule the appointment, so that we didn't have to drive over there for nothing.
