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February 2024 by rigo Moreno
Bad service for opening an account, they serve you because it is convenient for them to receive more money, but if you want to close an account, they want you to make an appointment and they only want to give it to you when you are working, they want to withhold my money, my money, I have been wanting to close it for months. my account, and they are charging us $25 dollars a month just for having an account, I do not recommend it
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September 2023 by Kyeung Kim
Waiting time in line is too long
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May 2023 by Nickole Linares
Very quick both times i have been here
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April 2023 by Fernanda L.
I wanna give a big thank you to Elizabeth for taking her time on helping me with opening my new acc, you're the best!!
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August 2022 by David V.
Others have said it better but slow many mistakes not rude but not super helpful either...Oh yes, we are both handicapped, there is absolutely no place or consideration for handicaps or business accounts...
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April 2022 by Carolina I.
No matter what day or time you come they always have 2 windows open and more than half the time there's only one person instead of two. There's people that need to come in during their lunch and they always have more than 10 people in line waiting. I have waited more than 49 minutes and still have to leave . They need better management.
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December 2021 by Dee M.
If I can give this place no ratings I will staff are rude and extremely lazy , I met with banker named Saul R . He was very lazy and rude I went to dispute charges that were being made and money that was being taken from wells Fargo for no reason , he then calls customer service and then says the exact opposite of what I say I asked him and brought it to his attention that is not what I said he puts his hand up at me and tells me to " be quiet " , I then ask for his manager who's name was Teresita v rosas who was extremely rude and unprofessional she was very lazy along with other staff service manager my a** ? She told me to call customer service I repeated what was the problem to multiple staff multiple times it felt like I was speaking another language that they did not understand , how do you work at a bank and not be able to resolve my issue tell me to call customer service ? I ask what can customer service do differently that you can't do here in the branch she then says I don't know I can't help you here I can't help you here , I ask again what's the difference she says there is nothing different so then how come I cannot be helped here ? She was a very lazy person and extremely rude I do not think she is suited to be a manager they need someone who is a leader not a lazy person like her or Saul who did everything to not do there job . Ignored me . Told me to " shut up " . She then started to be rude and sarcastic and said customer service can help you cause I won't " . Just very sad an childish worst bank ever wells Fargo is horrible in general and this branch is the worst ever !
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October 2021 by yoyoyyo1982
Bank somewhere else, ? ? slower than DMV . Bad service no teller and screw this place .
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March 2021 by Ben Ellis
The DMV of Wells Fargo branch offices. Managed an populated exclusively by entitled, human shaped sloths. If there are 3-5 people in line ahead, you’re looking at 30-40 minutes standing in line outside. Literally any other branch is an improvement. Not banking at all that day would be an improvement.
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November 2020 by Becky c.
I think they literally take 15-20 mins for each patron. I feel like I'm in the DMV sloth scene in zootopia! Why does everything take so much longer at this branch?? Made the mistake of not going to the one by my house.
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October 2020 by Margarita Canas
Waiting times are too long. Sometimes there are six people inside the office just talking and only one person helping customers. I’ve been here around ten times because I have to, and I always have to be prepared for the poor customer service they provide.
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July 2020 by Jorden T.
Just because there is a line 5 minutes before closing time doesn't mean they are close! The security guard determined he will not take more clients when I'm getting in line but let somebod cut.
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June 2020 by Joe Man
The slowest Wells Fargo In Southern California. Bring a lunch and a snack. Up to 45min wait. Try it for yourself, You will see Im telling the truth.
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May 2020 by Veronica G.
The lines in this bank are insane. One teller in the front for a busy bank that is located in a Industrial area. You need to wait in line out side the bank in the HOT or rainny weather and no canopy at all. I understand we are in a pandemic but come on Wells Fargo with all the money this bank makes they cant afford canopies for the customers. Another observation this bank is unsafe. People that usually bank in this bank are business owners and carry large amount of money. Customers are exposed to get mugged and they wont even know who was it every one is wearing mask .
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April 2020 by jehezica chavez
Wonderful customer service. Lovely and kind . Explained to me accurately what I would need for my appointment. Would come to this location