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July 2024 by Glinca Mendoza
Be careful when you go here. The two Indian individuals will ask people for their social security numbers and that is not a policy of metro. I've been a metro customer for more than 5 years and that is not their policy. I'm making a claim. They're trying to steal you're identity. Be Careful!!!! And they're doing it to certain people especially Latinos.
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July 2024 by Soto Viviane
I recently visited the MetroPCS under new management. My first contact with the new owners two weeks ago was a pleasant experience; they shared that they had bought the place. However, today I had a disappointing encounter when I went in to request the removal of a service I no longer needed.
The representative who assisted me seemed annoyed by my request and instructed me to call 611 to handle it instead. I felt this was unnecessary since the change could easily be made in-store. Despite his actions implying he resolved the issue, I later called 611 to confirm, only to find out that nothing had been done.
It's crucial for new management to ensure their staff treat customers with respect and provide excellent service. I hope they address this to improve the overall customer experience.
I recently visited MetroPCS under the new management. My first contact with the new owners two weeks ago was a pleasant experience; They shared that they had bought the place. However, today I had a disappointing encounter when I went to request the removal of a service I no longer needed.
The representative who assisted me seemed upset by my request and instructed me to call 611 to resolve it. I felt this was unnecessary as the change could easily be made in the store. Despite his actions implying he had resolved the issue, I later called 611 to confirm, only to find that nothing had been done.
It is crucial that new management ensures its staff treat customers with respect and provide excellent service. I hope they address this to improve the overall customer experience.
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February 2024 by Sergio Muñoz
Plain and simple..they sold me a damage phone..went in a few weeks later to see if I could get another one and I encounter a guy there that looks like a Richard Ramirez kid with the worst public,customer,and social skills ever..never going back.from what I've heard this place is about to close down..Sherman way and Sepulveda is where they treat you good..
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October 2023 by Elle Martin
So disappointed. Employees are only empowered to up-sell. I have not been able to reach them by the new phone they sold me.Each encounter with TMobile stores has been the same.They slam more charges each time they get a credit card.
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June 2023 by Brenda Byrnes
Daniel the manager of this store was an amazing person. He was so helpful and very patient with me. I will definitely be doing everything at this store. Daniel was a wonderful experience and went out of his way for me . I recommend people go to this store.
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May 2023 by Victor B.
Website is always down so you can't pay your bill. Then they charge you to pay in store even though the website is trash and their fault
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June 2022 by Salvador Blandon
(Translated by Google) It was not the best I expected more(Original)No fue la mejor esperaba mas
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April 2022 by Paulie Deisel
Rosie at Metro sold us some nice cell phones!
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September 2021 by German Santiago
(Translated by Google) Very good and fine attention!(Original)¡Muy buena y fina atención!
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July 2021 by James Alderete
Bree helped me set up my iPhone yesterday. She made awesome recommendations and really set me up to win. She's super nice and knows her stuff quite well. Cannot speak more highly about her. Go see Bree for any of your phone needs. She's awesome!
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August 2020 by Jorge Rivera
great service Love this guys
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April 2020 by Andres Garcia
I when to upgrade a cellphone to this store and they had a promotion that if I upgrade a cellphone I could get a alcatel tablet but for me to get back $50 rebate that they were going to send me a Email so I can fill up a form and i even gave Jonathan my Email and so they send me the form but this guy never informed me that they were going to send a text to the line that I was upgrading wish that's my mom's line so she Didn't even notice when they send the text
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September 2019 by Michael Dressler
They help me get what I need for both of my phone's
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May 2019 by Pearl M
Customer service is really bad both in person and over the phone. Service drops way too much I've had to call to trouble shoot way too many times.
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February 2019 by LIZ NAVARRO
I purchased a $60.00 plan and a SIM card. I had my own unlocked iPhone XR. Metro cell services never worked. I had no service. Owners at this store refused to refund my money for no cell service. Owners called me derogatory racial remarks. I contacted Metro and they promised they would refund my money. NO money yet. I have filed with the BBB and with consumer affairs. These individuals will not keep my hard earned money.
