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April 2024 by Tony G.
For over 20 years, I have frequented this location using my wife's membership card more often by myself than with her presence, along with car service. On April 20th, around 11:10 am, I presented the same card to cashier, who, for the first time ever, asked me who the member was. I simply replied that it is my wife. Cashier then asked if she was in the store, to which I responded no, explaining that I was accompanied only by my 16 yr old son that day. He informed me that, unfortunately, store policy required her presence for purchases to be made that day. I kindly requested an exception, explaining that this was the first time I had been informed of this policy, and I urgently needed the items I intended to purchase. I assured him that I would not return without my wife or would add my name to the membership. However, cashier became loud, seemingly wanting others to hear him, stating that he was just doing his job and that other cashiers were not following protocol that he will not lose his job for me. Feeling taken back I told him that he shouldn't be yelling at me and requested to speak with a manager. Despite my request, cashier continued to raise his voice, asserting that being loud was his manner of speaking. A supervisor arrived and before I could say anything further, cashier informed her that the member was not present, and he was refusing to proceed with the transaction. The supervisor removed me from the line, and despite my understanding of the policy, I requested that the account be noted that I've been informed or something accordingly but pleaded to complete my necessary purchase. Unfortunately, the supervisor declined my request. Upon confirming she was not the store manager, I requested assistance from the store manager, who reiterated the same information, stating that no exceptions would be made this day. Frustrated by the situation, I did not raise my voice but did dispose the two hotdogs my son had purchased while we waited in line for the cashier to yell at us. Then I did request store manager to refund for the food and the names of the employees involved. It was not my proudest moment, especially with my teenager present, but the tone set by the cashier was distressing. I had intended to make significant and large item purchases, and my son was there to assist me. Unfortunately, being turned away for the first time in 20 years, especially cashiers reaction that quickly with that tone, left me feeling disheartened and unsettled.
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April 2024 by A C.
This place is a circus compared to the other Costco's and the new manager Antonio must be the ring leader. He decided to not allow me to use my company Costco card that I am a signer on (as well as company owner) and have been using for years without even verifying. First time I've ever left Costco without buying anything in my life and this child manager chose to do this over $8 worth of water you gotta be kidding me. You guys hired a real winner there.
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April 2024 by Rudy R.
Had a bad experience in the tire department, my wifes car had a nail, and they had me waiting for an hour in a half to tell me that it needed a new tire , i told the tire installer , that they couldn't patch it, waisted all this time , the nail was not on the side it was an inch inside the treads , they could've told me that they will patch it, but they didn't guarantee it, that's all they could've done turn off seven and wait for an hour and a half like an idiot.
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April 2024 by S C.
The greeter at the front, Bryan, questioned the validity of my service dog. He tried to be smart with me because he thought my dog was a puppy, but he does not have the right to even ask that question. Instead of a smooth process, I did not even have the confidence to go in and I sat at the front trying to recalibrate my anxiety. Train your workers on ADA.
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March 2024 by Marcus C.
Costco is Costco - it's the same experience no matter which location you go to. This one is a little spicier since it's in the good ol' hood of Van Nuys! Parking lot is Thunderdome as everyone drives it like they stole it! You better put a pep in your step and keep it moving until you get to the safety of the inside deathmatch! It's free-for-all walking around and there's no mercy in this dojo! It's quite the obstacle course dodging the elderly, the jerkasaurus customers who needlessly create traffic jams by stopping in the most inconvenient spots, kids trying to escape from their parent's clutches, people trying free samples like they've never eaten or drank anything before, spillage in aisles, people using their carts like battering rams, sad sack entitled brats, etc... You never know what you're gonna run into so limber up - remember movement is life! You can buy most everything you need in bulk to hunker down for weeks/months, visit the optometry section so your eyes don't rot and stuff your face with cheap eats from the food court as you contemplate your life's decisions that led you to spend more than you originally anticipated. Costco is where dreams are made or shattered, strength is forged in fire and a hot dog costs $1.50!
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March 2024 by Lexi S.
1010 always the best selection and a ton of stuff! Love the samples I usually end up buying whatever they have to sample. Tons of options, great prices to buy in bulk! The premade food selection is incredible, the salads, sandwiches, wraps, fish etc is all phenomenal. Pickup the croissants, muffins and cookies for a party or to enjoy all week long. The best prices on fish and meat! Come here to find everything from vacation deals, to furniture, cheap gas and electronics. I come here to do a large portion of grocery shopping and am always satisfied with the selection, prices and quality! Thanks to the hard workers here for keeping this location stocked, clean and accessible. Huge parking lot outside and easy to find. Produce is fresh and plentiful, but what's in season and you'll be pleased with the taste and quality. I sampled lots of yummy new things today and filed up cart with them! Self checkout and grab a box is the move! You'll need to be a Costco member to shop here The market that sells hot dogs etc is good for a quick fix, large pizzas are cheap!
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March 2024 by Mary P.
Jorge must be desperate for a new membership he would do something illegal and desperate in attempt to try to open an account. In 2016 I opened an account on behalf of a previous employer under their EIN and was put on as an authorized user for the business. I haven't used the account since 2017 and it is legally not mine as it was opened under an EIN belonging to the business. He said he couldn't open a personal account because a business account existed with my name on it. That's a Costco problem. Your customers should be able to have a personal and business membership even if it's just for the convenience of accounting for a business and house hold. He insisted on reopening that account even though I told him I have no claim to that account or EIN and it would be illegal. It belongs to the owners of the EIN. In top of this he was very pushy and tried to sell me every single product you guys offer to new members and would not say no when I told him I just wanted to open a gold star membership. Like read the room bro. The experience was horrible from the jump just based off how pushy he was. When I reiterated the time of membership I wanted his tone and demeanor got less and less friendly. When a manager came over to help he again insisted on highjacking the account I am not entitled to and have no ownership over. I was just the employee that opened the account. The fact that his ONLY solution to provide me would to reopen an account that is not mine is crazy. Costco do better for your current and prospective customers.
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February 2024 by stauf h.
I've been coming here for decades, and I've been here three times in the last week, with tonight being trip 3. I'm not sure if it's the new CEO, New Management or what, but this place has gone to crap. Since when do you need Armed Security goons at the entrance and exit? Wtf is this, Walmart? I'd like to see someone try to bolt out with a giant case of paper towels.. And tonight, they had some new person at the entrance requiring you to show membership cards. This Costco has both a Pharmacy And Food Court, which are Open to the Public and require no membership to use. Per their own policy. Wtf, learn your own policies ffs, it's not hard. Lastly, I redid my cart so the cashier could easily scan everything, this ditz helping her decided to redo my entire cart for some unknown dumb reason, only to make it harder for me to unload everything. I'm sorry, but if you work here, you should know where barcodes are, especially when you watched me redo the cart in front of you. Up until a month ago this place was 5 stars, as of now, 2 stars and that's only because of what they stock and the pricing on that stock. Attempts at being intimidated by armed security just walking in, in a store that you PAY to use, incompetent employees, seriously people? Do better, be better.
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February 2024 by Courtney M.
This was my first time at this Costco location. I stopped by because I was in the area. I liked the layout out but it did take me some time to figure out where everything was I like how the fresh produce and dairy rooms are next to each other. They had a lot of product and new items I have not seen at my local Costco. The employees were helpful and friendly. The lines did get a little long and the cashier was a bit rude when speaking to us. At my Costco they want everything left in the cart. At this Costco they want everything out of the cart. As I was told to get everything out a kind employee came over and helped me. The parking situation is also awful and I did not love that. If I was in the area I would come back but I would not drive out of my way to come to this location.
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February 2024 by Marjan N.
From Ventura county to San Diego, I have made purchases from various Costco locations. For over 15 years, I have purchased their bagels and it has always been fresh and soft. This location has the most stale bagels! Several times I have asked for freshly baked ones, and they insist, their bagels were baked fresh. I have been complaining and they continue to sell rubbery bagels! They also discontinue many products such as their Italian crème butter. PLEASE BRING IT BACK! PLEASE LESRN HOW YO MAKE SOFT NAGELS! I will give them much credit for their grass fed organic A2 Protein yogurt! It is perfectly delicious and healthy. PLEASE DONT DISCONTINUE THIS ITEM
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February 2024 by Zvezda Arrico
Profesional, fast and friendly. On Saturday afternoon- there was no line. Very pleased. Thank you!
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January 2024 by Anne Mosbergen
Great customer service; friendly staff; the Pharmacist is professional & knowledge; and lowest prices in Los Angeles County. What's not to like? Get a Costco member card for more goodies in rest of store! :-)
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August 2023 by Michael Eredia
Great place
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July 2023 by Pamela Gagan
I believe i was over charged and short changed on meds for my sick dog. Each time i am giving a window of 45 minutes or 35 minutes and each time it has been over an hour!! They seem to be standing around a lot but they are screwed up. It like they are used to pissing people off and they could care less. The only reason i go there is because i have a dog with heart failure and my Veterinarian recommended them because of their prices which are exorbitant!!!Been back twice since my first visit and there was still a longer than expected wait time.Today my 4th visit they were spot on, explained discounts, and were 30 minutes as promised.
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March 2023 by M Nagle
Great communication, great pricing. Filled a prescription in two days that 21 other area pharmacies told me was on back order for a month.
