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November 2022 by Terry P.
I won't be using this store anymore. I ordered a few items for pickup and it was a disaster. I will not share all of it. But a package of green beans was more brown than green. They were broken, slimy, mushy and so rotten many were brown. What kind of employee thinks this is ok puts it in an order! The celery was also off and very brown. Come on manager, time for a talk with your staff.
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November 2022 by Kasi S.
I made the horrible mistake of ordering a pre-cooked TGD turkey with 'fixings'. It was DISGUSTING. I ended up throwing everything away except the turkey which I will ground up and feed to my dog. The so-called mashed potatoes were nothing but unmixed water with some white stuff like glue on the bottom, into the trash it went. The dressing tasted like wall paper and the so-called gravy was the wall paper paste, into the trash they went. The cranberries were passable only because they were so sweet that no other taste could be determined............however they went into the trash as well. The turkey was tasteless and dry. NEVER EVER AGAIN WILL I TRUST THIS STORE FOR ANYTHING. I dislike Raleys but will go there first before I ever buy anything from this nasty store.
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November 2022 by Kelsie L.
0 Stars , some staff is great i come alot i only live down the street most of the staff is great the security guards are always sweet and the baggers but there is a really big white man he's a manager his name is Kyle can't miss him. he's kind of weird one day i asked for help he had a smart tone he didn't take me to the item i was looking for he just told me where it will be which it wasn't there and i knew that because i already looked but i didn't want to talk to him anymore so i just left without my item found it at a different store. Then there's an older lady with grey hair i always see her at night stocking stuff i dont know her name but i smile at her everytime i come in she always looks at me with the meanest face that store has bad vibes im good ill find another store to spend my money in
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November 2022 by Emerita B.
This has got to be the most obnoxious Safeway I've been too! The workers are rude & are NOT quick to help you, unless they think your stealing something. You'll wait more than 10 minutes to get helped in the Deli section. Today 11/14, I waited in the self checkout line thinking the lady in front of me was checking out, but no she was watching a young black lady checking out & kept pointing out to her everything in the basket that needed to be scanned. The older white lady that was watching her had another worker, an Asian women, go up to the young black lady checking out and telling her the same thing as well. Than proceeded to tell the lady they were going to get her another basket to make sure everything gets scanned and put into the basket. That was the most racial profiling I've seen in my life! I told the ladies she didn't need to watch her every move like that & she didn't need another basket. It was harassment to its fullest! I hope the Asian lady & the older white lady workers get fired or disciplined for their obnoxious behavior towards the young black lady they were harassing! The older white lady has an attitude problem, I've seen her attitude plenty of time I've been in there! It's a shame I won't be returning to this store until I know those lady have been dealt with!
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September 2022 by Jessica D.
Just hate shopping here in general. Staff is severely lacking. Staff coverage that they do have are SLOW af. Waited 10 minutes at the deli counter for some pork buns that were out of stock on the shelf. Went to the line to pay and there was one checker in the big lines and one checker in the segregated alcohol area. Both had long lines. I spent about 30 minutes for my purchase that should've taken just a few minutes. There have been times where I have to hunt down a shopping cart out in the parking lot because there are no carts to be found in any of the corrals outside or inside. Just had to wait for someone else's when they were done... What sucks the most is this is actually the preferable Safeway store to shop at in Vallejo. They're ALL BAD.
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July 2022 by Lori E.
Horrible experience. I called to see if the DMV KIOSK was working and was told it was. Drove all the way there to find out it wasn't. I had talked to customer service before I drove there from Martinez with the plan to do my shopping there. I was so mad I didn't shop there at all but went to customer service. The girl didn't get it and ironically the manager walked away while I was complaining. I found this out because I asked to talk to the manager and that was when I saw it was same guy. He said sorry and he would talk to his staff. For some reason I didn't believe him and as I walked away I looked over and him and the customer service person who were smiling and I knew they were talking about me. I will never go there again and would say avoid this store altogether
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July 2022 by Loren O.
Safeway in Benicia is a pit can't they remodel or something? I have to go to Vallejo Safeway in glen cove instead!
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March 2022 by Marina C.
It's funny ppl walked out with stuffs in front of security guard . They do nothing . This is not my first time seeing lol ..
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February 2022 by Melvin W.
This safeway is hella Ghetto they don't have self check out or Starbucks.....this has to be the only store without
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December 2021 by Carine D.
Standing here at the meat department where the meat assistant dressed in all black is serving people with his mask under his chin. Of course I understand why they have such a low rating. But! it prevents me from asking for meat on new years eve. on to the next store.
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December 2021 by Liz D.
I was shocked yesterday when I went in and one of the managers was wearing a mesh non-mask. She moves about the building and engages with multiple cashiers and customers. The potential to spread germs is astronomical. I really thought Safeway was more safety minded than this, but I was wrong. No more Safeway for me.
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November 2021 by Tamara C.
Just came here to do some quick shopping while I stayed in Glen Cove. Every single interaction with employees was great! Everyone was very helpful and friendly. :)
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November 2021 by Maryleigh C.
5 stars because of JAMES from DELI DEPARTMENT My fiancé and I come here often for the hot lunches and JAMES had great customer service, filled our hot meal to the top (which a handful of people don't the times we have came), was quick and ready to serve the next person with the same great service ***Dude deserves a raise***
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October 2021 by harley m.
I purchased chicken on sale and a little water holder that they have in the bottom weighs a pound
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October 2021 by Shaun E.
Ghetto Disrespectful Security Guard Older Lady works their be aware. Also staff are unprofessional all around. I've cursed out by the guard and cursed out.