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June 2022 by Rogelio R.
*Do Not Go To This Store* Cardenas is a joke. First they never have enough employees. The lines are always so long. Second the customer service is terrible. This store has burned me twice this week and the second time I was buying milk and the milk was already open and the products are always bad. I rated this store one star only because you can't give it a zero. I will never go to this Cardenas again!!!!
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June 2022 by Amazed415 X.
No shopping carts. No shopping baskets. When I asked a staff member if they had any carts, she said, "I don't know." This market has always been very poorly run and apparently nothing has changed. Too bad.
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May 2022 by B M.
I saw that their pastries had mold on it while I was trying to pick one out around 1 pm. Their pan dulce is also stale. Customer service is nonexistent.
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April 2022 by Judith M.
I rated it a one, however i give it 0 out of 10. So today i went in to buy flan, however when it was time to eat it , it tasted awful. I took it back and asked for a refund, this cashier with short hair and glasses said that it wasnt their flan, that i bought it elsewhere and tried to pass it off as theirs. I was like no you guys's flans are nasty i bought a chocoflan long ago and it tasted salty. I told her i would call corporate and she said she did not care, she gave me my money back but kept saying that i was a liar and but she hoped it weighed on my conscience. This is no way to treat a customer.
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April 2022 by Joy B.
I ordered 14 total tacos and politely asked the lady for 2 small sauce,1 red & 1 green sauce but she's just ignored me & continues cleaning the grill. Customer service is not good and rude.
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March 2022 by Lopezz L.
Me gusta ir de compras a Cárdenas market de Vallejo , pero desde el principio para empezar no hay carros para poner mis productos, los clientes tenemos que esperar para que otros clientes desocupen sus carros, pierdo mucho tiempo en la tienda, no entiendo cómo una tienda grande no se preocupe por tener bastantes carros para poner los productos... lo siento por darles una estrella pero esto de que no hay carros lleva meses!!!!!
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March 2022 by Adriana C.
Cárdenas es una de las tiendas que me gustaba hacer mis compras ya que los productos en venta son de muy de mi agrado, algunas veces se encuentran buenos precios en las verduras, lástima que el servicio al cliente es muy malo, he visto en varias ocasiones como tratan entre los mismos empleados, tal parece que no hay orden, hablan de mal formar, en una ocasión escuche como una empleada le hablaba a un cliente con groserías, no tienen responsabilidad con los clientes cuando he hecho ordenes me ah quedado mal, parece no importarles, en otra ocasión estaba en línea y solo había dos cajeras y la cajera nos dijo que ya no nos podían atender que nos pasáramos a la siguiente, eso lo pudo aver dicho antes y no esperar a que la fila se hiciera más grande, uno de los clientes se enojó, y a la cajera no le importo todavía le iso una señal así como de "a mi que me importa", en conclusión el servicio al cliente es muy malo y por ver cómo tratan a los empleados he decidió dejar de comprar aquí, quiero evitarme el mal momento. ( (((con poner un comentario dando el número de teléfono para hablar de esto, no soluciona nada )))
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February 2022 by Ashley D.
Bought pork chops here last night a s they are bad went to cook them they looked a little strange. After cooking them they smelt weird. The meat had gone bad. I tried calling the store 4 times and no one picked up. Do not buy meat here! I thought it looked a bit strange when purchasing it. My bf usually buys them but he walked off somewhere else while I was getting them. Do not buy meat here especially being pork you can get someone very sick from eating bad pork! I can't believe you would still sell something like that.M
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December 2021 by Kim S.
Ordered family dinner thru Uber eats,They left out all the sides an the drinks. Straight clownd
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December 2021 by J. S.
Too bad you can't give zero stars. We waited 20+ minutes in line, and when it was finally our turn the workers kept skipping over us to help other people (we only speak English they kept skipping us for people who spoke Spanish). After another 10 minutes of waiting they rushed through making our burritos and then made us wait ANOTHER 5 minutes just to pay. On top of terrible customer service, the food wasn't great. The rice was hard, and the asada was very salty and tough. Overall a terrible experience, I do not recommend.
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December 2021 by Adrienne R.
Tasteless food. Staff rude. Don't go. I miss Mi Pueblo. Remember when this store used to be good? It was the spot to buy authentic food, cheap fresh produce and pan dulce? I used to shop there every week. And get food to go. Then I noticed something missing, FLAVOR, spices. Wow, this tastes like a school lunch. Then I noticed someone staring at me while I was eating my quesadilla. I guess the money they used to spend on spices went to hire Inspector Gadget. Was he going to seize the cheese for evidence? Then I stand in line to pay for groceries. Guess who is in line with me? After he watches me pay, he takes his grimy COVID hands and grabs my bag on the way out the door. So I'm assaulted twice, first by the tasteless food then by the Dollar Store security who just watched the cashier ring up my groceries. If you want the experience of being fed and treated like you are Inmate CA707FU. This is your place. If you want and expect to be treated like a human or a customer, any other store, even 7-11, is a better place to spend your money.
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December 2021 by Karla Gutierrez
(Translated by Google) If I could give you 0, terrible service, there is only one person attending who prefers to play dumb instead of helping customers who are waiting. They should close if they are not going to help.(Original)Si pudiera le doy 0, pésimo servicio, solo hay una persona atendiendo que prefiere hacerse tonta en lugar de ayudar a clientes que están esperando. Deberían cerrar si no van a ayudar.
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October 2021 by Juan J. L.
No atienden pronto en las registradoras tienen 10 registradoras y sólo 2 abiertas no entiendo por que no atienden a la gente rápido. La gente a veces lleva prisa y algunas veces eh visto que mejor sé van sin nada. Y el personal platicando por eso no atienden pronto.
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October 2021 by Dean C.
I ordered two platters from Cardenas and there was no tortillas or salsa as they advertise for the meals. The food I received looked worse than the food I feed my dog. You should be ashamed to be selling platters that look like that! I tried to call to get help with the issue and both phone numbers are not answered. How does anyone get a hold of someone there? I tried calling (909)-923-7426 and 707-515-7995
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October 2021 by Lesa H.
I got a complete dinner package when I was shopping about six months ago and the chicken was dry and the steak was so salty and tough. The beans were so watered down they were liquid and also too salty to eat. I hadn't been back but my daughter went and bought a family dinner from there last night and again the steak was so salty we couldn't eat it. I even tried to add more meat to it to tone down the salt and it was still inedible. The rice would have been good if they added more seasoning, it tasted bland. And the soupy beans were too salty to eat. We shop for food but won't eat there any more. There tamales taste good but they are 95% masa and not worth buying. The food was better before they were Cardenas. And the food court people are short and rude, if your not Hispanic. Someone should tell them that non Hispanic people can understand and speak Spanish.