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August 2021 by Letty P.
This place is always hiring because it is a terrible place. They are rude to the customers and they do not train properly on bank ethics. Also the managers are rude to everyone for example, discussing their strong political beliefs when that should not be discussed at work. Unprofessional and toxic place to work and terrible place for customers.
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November 2020 by Beth K.
Did a wire today. Got great service and they were amazing adhering to all COVID protocols. Had to wait outside for a bit but worth the wait to only have two customers in the branch and see them sanitize before each person came to the masked teller. This branch is definitely doing their part.
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April 2020 by John G.
Unbelievable, I can't cash a cashier check issued by this credit union's customer according to their customer service I called online. I can only cash it if I have an account with them. I had no problem cashing a regular check with a commercial bank who I don't have an account with. Bottom line the check was issued by the bank's customer!!! Shame on you! You shouldn't be in business!!!
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December 2019 by Marcus S.
I highly recommend this credit union for anyone trying to rebuild or just establish credit. Before i banked with them My score was 420 after starting the Fresh start loan program my score is now in the high 700's and still going up. Ask for Kim
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December 2019 by Janine C.
When looking for a bank, the number 1 thing I look for the most is it's sense of community - the fact that I can trust someone or a group of people is huge. & that is exactly what I feel every time I go to self-help federal credit union. Especially during this busy season, fraudulent charges can occur out of nowhere. This team, both physically & their customer service on the phone are wonderful & helpful. Skip your regular bank & switch to this amazing credit union. They'll take care of you like family.
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August 2019 by Lisa T.
I've been a member from 1987, when it was Education Central C. U. The tellers are pleasant and efficient.
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April 2019 by Candie S.
On March 4th I went to my credit union ( self help fcu). In Vallejo . I go up to the teller and say I would like to close my checking and savings account for personal reasons and open a new one . The teller suggested that I keep old account open to make sure any pending things are cleared . I asked my balance in the old account , she said $1900 and something . I said ok, put $1000 in new checking and $20 in savings . She couldn't do it electronically because the new account wasn't open yet so she counted out the $1020. And put in envelope for me . I put in my tote then followed her to the office to create the new account . When in there she set up my new account , I gave her back the money to add to the new checking and savings . She hand wrote the amount on paper . I asked when the new debit card would be coming. She said 2 weeks . I said I had $333 in checks from customers and that I needed some cash back to go shopping so I said give me $200. We went back to the tellers area and she gave me the cash . I left . March 25 I went back to close old account . I had the remaining $508 transferred to new account plus a client had paid me $150 thru Apple Pay . I asked for my balance and it was $658. I said " where's the other $1000". I ask for my transactions and it shows I opened with zero balance . I said where's the $1000? She said , there's no $1000. I said I opened with $1000. I then told her I was done talking to her and to get her manager . The manager comes out and I tell her everything . She basically says she has to pull everything and review the cameras . She says she will call me in the am . Next morning she calls and says they reviewed the tape and I took the money . I said I took the money ??? " yes mam YOU took your own money , the camera clearly shows my teller counting out $1,020 putting it in an envelope and you putting it in your tote then went to the office ." I said yes and I gave it back to her in the office . And she said " no mam you did not because my tellers know not to accept money in that room. I said well she did and she again said no mam you took it . I asked " the camera shows me not giving her the money ??" She said no there's no camera in that room . Bottom line , she believes the teller and even if I call the police , all they will see is the original transaction where I took the money into office and that's it . My word against gets and manager took her word over mine .