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February 2024 by Alec W.
Typical CVS, overpriced goods and low staff...and that's fine. BUT the Pharmacist was Clueless about a COVID drug That I was prescribed, that I was told she was going to explain. I wasn't even asking in-depth questions about the drug's origins or chemical breakdown or anything like that. I simply just asked "have you heard any feedback on this drug?because it hasn't been out for a long time and I was just wondering if you've heard anything back that was negative or adverse about the symptoms?" She blankly stared and ask well "what do you want to know about it? It keeps you from going into the hospital with more severe symptoms.." HUH!?...and then informed me that they come with pamphlets. As if that was sufficient. What do you get paid to do?? Nah...not ok. Have SOME information for us! We don't know what these chemicals are and what exactly they do. Bad care.
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November 2023 by Nicholas B.
I go here for my prescriptions, and occasionally some schlock, but I'm not sure why. Most of the employees are friendly but they seem bored. The shelves are full...y disheveled. It's like the Ross of drugstores. I like it and yet, at the same time, I don't. As I spent hours perusing their aisles, I wondered why. It was like i was in some sort of time lapse, where the longer I was there the more things stayed the same. It was a little spooky, really. Walking thru CVS's doors is like seeing life itself on hold. I highly recommend it for those with slow hands and sticky minds.
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November 2023 by Betty C.
five Stars for the pharmacy Four stars for the store assuming you get a receipt from the pharmacy. Three stars for the website. It remains a mess. CVS has an extensive coupon program but I never saw any of the coupons because I got my receipts emailed to me. I've never actually received an email from CVS so something is seriously wrong. Last time the pharmacist gave me the paper receipt and voila there was just a string of coupons for me to choose from. Normally, the stuff in the store does not interest me. However, I recently had eye surgery and my prescription is radically different. They recommend I commonly use readers. I have no idea if I should buy readers or if I should get prescription glasses. However, CVS is one of the few stores where they have a simply wonderful reader selection from some of the major brands in the business. I could try out many different readers, strengths, and styles to my hearts content. The selection was so extensive that I was able to zoom in on the strength of the lenses and the style I needed. Sadly, the coupons expire pretty quickly, so I would have to wait until my next prescription to get a fresh batch of coupons before buying anything. And even with the best coupons, it is cheaper to buy three pairs of readers from Costco. Greatly improved coupons Still not buying anything from this store.
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July 2023 by Custo M.
the healthcare workers at the clinic were rude when a client tried to clarify something. Address patient in an unprofessional manner instead of using courtesy titles or even name. They're intimidating and should definitely learn basic rapport.
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March 2023 by Dominique C.
Rude and unprofessional employees with extremely bad attitudes. Who would want to frequent this kind of an establishment if they don't care to hire quality staff?
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February 2023 by sandra s.
I've changed all my prescriptions to Safeway pharmacist.Th pharmacist iS is very rude not Jasmine the new pharmacist, but the older lady . Just over it .
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February 2023 by Alison G.
Stopped by to pick up medication in the drive thru. I didn't wait long at all! The pharmacy employee was helpful and quick. If I need to pick up meds from any pharmacy in Vallejo, I definitely would stop by this CVS Pharmacy again!
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October 2022 by Rieko U.
Staff is super friendly and helpful rather you are in the shop or on the phone. Place is neat and clean
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September 2022 by Daijah L.
They need to hire better staff or train their PHARMACY STAFF on how to talk to customers. Very rude and they don't give their name. Will never have prescription sent here again , they dont have good customer service at all. I will be contacting the higher ups on behalf of this issue. In the middle of me talking the "pharmacist" said "you're gonna have an issue getting your prescription".. Who hire these people?!?! and actually I wont have a problem especially since I wont be getting it from y'all. !
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June 2022 by Renee C.
Stop by to grab coffee pods for next days work.. get home and both boxes are expired.. Clean off your shelves CVS..
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June 2022 by Josie v.
Terrible rude service by female Pharmacist. I scheduled a Vivid test for 12:30. I got in drive through line at 12:05 with 4 cars ahead of me. Line didn't move at art for 40 min. First car did do a COVID test, but 40 minute wait for her to move. Anyhow I call d pharmacy and told them I had an appointment at 12:30 and had been waiting for 40 min. FEMALE Pharmacist replied "What do you want me to do?" The following person just picked up meds . SO rude ....The thin guy who was at the window was very polite,but that Woman need to be addressed by management for such a nasty attitude.
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February 2022 by malyn o.
This store don't deserve any star at all. spoke to their pharmacy regarding my new prescriptions . their staff were rude ! I called the day before regarding my insurance informations were not on file and told them i will call back , they say its fine. The next day a diffrent staff pick up the phone telling just come in pick up the your medications you have nothing to pay show your insurance card , will just bill your insurance ( whoever's on the phone doesn't know anything about what she is talking about). I told her no ill will give you my insurance information and wait what will be my co pay . then she put me on hold for 10min pick up the phone and hang up. Called angain they pass me to 3 diffrent staff telling me diffrent things and making excuses that they have people waiting . Rude,incompetent ,poor service !
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January 2021 by Bree V.
The slow person behind the counter didn't add my insurance so charged me 351 for something that was only supposed to be a couple dollars!!! Never even asked my insurance just charged my card! Who didn't double check insurance in this position?! Then into a 40 minute wait every time and can never get a manager because they are too busy working register! This place is a mess!! Rather drive to napa then these incompetent people!
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January 2021 by Kevin S.
Dropped in to "quickly" grab a couple energy drinks for my drive home. Found the store to be clean but the shelves in the refrigerated section were in disarray (to be fair, it's New Years Day, so they probably got raided the night before). My real issue is I got in what I thought was the line (in plain view of the cashier) and stood there while she helped another customer. I don't know what the issue was, maybe a problem with a return or something, but it was taking forever. In the meantime, another employee came up front, saw me standing there, and instead of checking me out real quick, just left. Then, I was told I wasn't in the correct line (would've been good to know 10 minutes prior) and at that point the customer she was helping was nice enough to let me check out. All in all, not a great experience here. Customer service is not good at all here.
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July 2020 by Eric M.
Neighborhood drug store. Store is always clean and well organized. Prices are reasonable and have never had to stand in an overly long line. My only issue is the false out of order sign on bathrooms. The bathrooms are not out of order. They work fine. Why are you putting up fake signs? Other than the dishonesty this is a nice store.
