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June 2024 by Darlene Nguyen
Came in to get a cashier’s check, the girl in the front needs additional training on how to be attention to detail and be careful when creating a check. You’re dealing with people’s bank accounts. I came home to realize she misspelled the recipient’s name and it became a whole issue with re-depositing the cashier’s check or waiting 90 days for it to void. Biggest inconvenience
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May 2024 by Sor Gju
Worse customer service ! Should close the bank
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November 2023 by Tushar Khokhar
All staff are very very nice and humble
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June 2023 by Chris A.
This place has to be a complete joke, right? Not only does the screeching voice of the assistant manager grate on your nerves, the customer service doesn't exist. Nita, Anita, whatever her name is ... Jesus, for the love of God, turn it down a notch!
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July 2022 by Victor Monroy
I like Bank of America
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July 2022 by Cleidson Ramos
employees don't like to work
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July 2022 by Omar P.
After depositing my hard earned money into my account with Bank of America i have to wait until Monday to pay my bills that are due today(Friday) because this is there normal procedures i was told from the teller. Because it is not there check they hold your hard earned money. That's pathetic do not sign up with this bank! Also they charge you 15 dollars for a cashiers check i had to pay my rent and do it by check and they steal 15 bucks from you. That's even more pathetic. Stay away from this place and specifically this bank! They close the lobby 15 mins early and sit around and talk until there off work
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March 2022 by FISHMOM
THEY'RE ALWAYS NICE, BUT WHEN BUSY, THEY NEVER HAVE ENOUGH TELLERS. SOMETIMES THEY HAVE 1 OR 2 PEOPLE WORKING THE BACK FOR OPENING ACCOUNTS AND APPOINTMENTS, BUT CAN BE TOO LONG OF A WAIT, SO TRY TO CHECK HOW BUSY THEY ARE BEFORE YOU GO ON THE INTERNET. ESPECIALLY IF YOU DON'T WANT TO WAIT FOR A LONG TIME.
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March 2022 by Sharleen Johnston
The WORST CUSTOMER SERVICE!!!HORRIBLE!I was only one waiting. I stood there 5 mins watching 2 tellers help one person. The 3rd teller never attemptedto smile. The only thing she did say was We will be withYou shortly.She said it two timesBecause I was getting impatient.I decided to leaveWithout being helped. I will never go there againRude!
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February 2022 by Ikhbayar Baatar
I had a very important wire and no time to make an appointment. Anyway the lady understood my situation and helped me right away. Thank you
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January 2022 by Renée Cornell
If I could give them 0 stars, I would. They had one teller working and there were over 10 people in line. The wait was more than a hour just to simply cash a check. As the largest bank in the US, they should never have branches that operate as poorly as this one. It’s a huge disgrace to the banks name and reputation.
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January 2022 by Marcus Wion
Always a hassle trying to pay anything at this Branch. If in Vacaville the downtown branch is 1000x better.
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December 2021 by oscar hj
Nice clean environment and very helpful staff ? ❤️??? ??????XO
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November 2021 by Ronald S.
Have had an personal checking account for over 40 Years and now they won't honor checks drawn on account with $15,00.00 in it. Told to close account & open new personal checking account, as my account is now classified as business account, so not approved for personal use, and they still hold my $15,00.00. They then congratulate my for my long relationship with them. WORST BANK EVER! Sent letter to CEO, got NO RESPONSE!
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October 2021 by Cleidson Dos Santos Ramos
employees don't like to work
