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January 2024 by Lauren McCall
Valvoline completely RUINED my engine. I came to this location with my ford Explorer. As soon as I left there was a loud knocking sound in my engine. I drove from Tustin location to Costa Mesa because I was on an errand and the knocking was so loud I pulled into the Costa Mesa Valvoline location to see what had happened since getting my oil changed at the Tustin Location. I was told to drive all the way back to the Tustin Location on Newport.Everyone knew nothing. The banging/knocking noise was getting louder and louder and now my engine was shaking. I am told by both the Costa Mesa Location and the Tustin location that they’re not mechanics and they don’t know what is wrong.This sound and reaction in my car started up as soon as I left from my oil change and within minutes this sound started.So I leave for home, park the ford and leave it alone until the next morning to drive it to the ford dealership.I can’t get a mile from my home before the engine completely blows and I am forced to coast to the side of the highway, stuck on the 405.I get it towed first to Valvoline to show them what happened, and then it gets towers to ford.Ford confirms that the engine blew due to over filling the oil.I had submitted a claim with Valvoline and after days did their investigation they claim they did nothing wrong in their oil change when I know they told me they had not emptied it completely. Now I am stuck with a 2020 Ford Explorer that has a blown engine and a bill of over $16,000 to replace an engine that was perfectly fine before I took ir in for an oil change.I am livid to say the least and now I have no car.
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December 2023 by Oscar Aviles
Highly dissatisfied because my rotation of my tires the lug nut along with bolt were removed. Now I have to repair the that a true inconvenience. I was given a card to get service and need a receipt for repair.
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October 2023 by Jacqueline Mejia
Theyre Always falta 'n focus on their jobs.
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October 2023 by Lina H.
Shoutout Timmy and the manager Orlando! First time coming into a Valvoline, arrived on a Sunday at 9AM. There was a small line, but the wait time was only a few minutes. Timmy helped fill 3 of my tires with air right away, and answered all of my questions patiently. Be sure to use their coupons from the website, will be back for more services! The team is great and they aren't pushy to add on extra services.
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September 2023 by Cesar Mata
Had a great experience. The wait time was very minimal being able to just drive through. Have your oil changed they charge you while you’re in your car so you never even have to leave your car very professional environment. These guys know how to do their job and doing very well. Many kudos to them, I brought in my TwinTurbo Ford Explorer, and I was taking care of above my expectations. I will definitely be back with my other vehicle, and I will be recommending this place to my friends and family in the future.Service: Oil change
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August 2023 by Al Rob
Good and quick oil changes for our 2 cars. Dealership needs 3 hours but these young guys did it in 15 minutes after 30 minutes wait. They were attentive to us and kept us informed throughout the whole process.
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August 2023 by LaVonne Beacom
Very friendly. Fast. Not pushy to do more.
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June 2023 by Andy L.
I didn't get my oil changed here but I stopped by to drop off used motor oil (Used Oil Certified Collection Center). The store looked really busy on a Sunday around noon but the staff was very friendly and quickly helped me dispose of my used oil. Great service, friendly staff. Much appreciated!
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June 2023 by Keona B.
Will never come back to this place. Used to come with our Tahoe for oil changes. The cluster on it was broken a couple times, so there was no way to know the miles until we got it replaced. Instead of leaving the mileage blank or helping find the actual mileage on our car they guessed those couple times without our knowledge. When we had the new cluster put in the mileage was back to being seen and they were putting the actual mileage in. Well we knew it was time to get a new car so while we went to trade in our Tahoe, carfax had a hit on it that we rolled back our meter! Why you ask? Because this place guessed our mileage by over 50,000 miles. So because the carfax had that on there instead of getting 5,000 for our Tahoe, we got 1,500. Big yikes.
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May 2023 by Gary Rodgers
Great place quick service. Always busy
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May 2023 by Margaret D.
Really nice people work here and they were very transparent about what I need and what I'm paying for. Also very quick!
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May 2023 by Adrian R.
Thank you Yoshio and Orlando They were profesional and efficient .Answered any questions I had about the services they provided .There was a problem with the discount code provided by Yelp. Yoshio took the time to figure out the issue and provided a solution.Thanks again
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April 2023 by Dave Berman
Had my transmission oil changed there and charged me for 7 quarts but only replaced 4 quarts that's 7×20 140$ for transmission fluid?
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April 2023 by Christian A.
I take my work van here for it's 4-8k oil change. They always honor the 20% coupon if it shows up on Yelp which is nice. They don't pressure you to buy much but they do go through the whole inspection process. Lately the wait times have been crazy, but I'll keep coming back or try to time it when there isn't any cars in the bay before me.
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February 2023 by Denny Batler
I always change my oil here. It's fast and convenient.