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September 2024 by Christine Mayer
Updated 9 Weeks Later: This is no longer a 5 star review, and continues to decline. My feelings are beginning to sour. Fonzi promised all weather floor mats for my new car purchase, which I have still not received. When I reach out to Fonzi and he does get back to me he says ever the floor mats are still in transit. He has never reached out to me to keep me updated. When I reach out he is either off work that day or unresponsive. I feel this needs to be escalated. This is not a one off situation either because my brother purchased the same car from Fonzi a month earlier, and he is still waiting for his floor mats as well. Please help!!
My experience buying a car with Fonzi at Buick was nothing short of exceptional. From the moment I walked into the dealership, Fonzi greeted me warmly and made me feel like a valued customer. He was incredibly knowledgeable and took the time to understand exactly what I was looking for in a vehicle.
What impressed me the most was Fonzi's professionalism and genuine interest in ensuring I found the perfect car. He patiently answered all my questions, explained all the features in detail, and never once pressured me into making a decision. Fonzi's approach was refreshing and made the entire car-buying process smooth and stress-free.
Once I had chosen my car, Fonzi efficiently handled all the paperwork and ensured everything was in order for me to drive away with peace of mind. He even followed up after the purchase to see if I had any further questions or needed assistance.
Overall, Fonzi at Buick exemplified what excellent customer service should be. His friendly demeanor, expertise, and commitment to customer satisfaction were truly commendable. I would highly recommend anyone looking to buy a car to visit Fonzi at Buick. He made my car-buying experience enjoyable and memorable, and I am thrilled with my new vehicle!
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September 2024 by Mel Heck
Awful service horrible employees go elsewhere to get a car !
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September 2024 by Landis Williams
0/10 they will have you schedule a time to see a vehicle, tell you its reserved, have you commute to purchase it only to tell you 10 min before your appointment that the car is no longer available.
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September 2024 by Nick DeJarnett
Jerry was our salesman and was great to work with. We settled on a price over the phone and when we showed up to the lot Jerry had the truck ready for a seamless transaction. He was upfront about costs and made the buying experience easy and honest. Will not hesitate to buy from him again.
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September 2024 by Christopher Khoshoryan
Had a wonderful experience working with Jerry! He was professional and helped us out to make the process quick and enjoyable.
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September 2024 by J J
Tustin buick gmc is the best
Brian gave me the best deal nation wide at tustin gmc
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September 2024 by Manuel Mora
Deceiving, false advertising. They list a certain price online. They even confirmed the price over the phone. Once you are commited they add a $5,000 protecrion package to the sale price. They said package its already installed and nothing they can do about it. They need to disclose those things on the sale price online. kind of sad they wasted my time and they wated their time too.
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September 2024 by Vanessa Alvarez
Jerry was very helpful
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September 2024 by Oscar Herrera
As soon as I walked into the dealership Jorge greeted me with the outstanding courteous friendly handshake . He was very knowledgeable answer all my questions. He introduce me to sales Giovanni , helped us get the greatest deal. Thank you for all the excellent job Tustin Gmc is doing.
Oscar R Herrera
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September 2024 by Matt Garton
Outstanding service! Absolutely would recommend them to anyone interested in buying a vehicle at an affordable price.
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September 2024 by Samantha Chavarria
I’d highly recommend this dealership to anyone looking to buy a GMC or Buick. I arrived with my family and was quickly helped by Jony. Within 5 minutes he found the truck I wanted and we took it for a test drive. He was very knowledgeable, friendly and extremely helpful. He made the whole experience comfortable and was eager to answer any questions I had. Ask for Jony and you won’t be disappointed.
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September 2024 by D N
Rachel, She is good customer service, thanks
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September 2024 by MarinaTravelMix
My car had a tire change, I was without a car for a short time, I was happy about it. I am very happy with the service. Thank you
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September 2024 by Adam Tucker 48
No pressure sales staff. And top tier service department. I wish more car dealerships could adopt this business model. I recently left a deal on the table at Irvine Toyota because of the b/s. Glad I ended up here. I got a really fair deal on my trade, finance rate and price. Thanks guys.
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September 2024 by Jari Joy
BEST dealership ever!! Highly recommend. We were with Robert, ask for him! Great guy, great personality.
