August 2021 by Mike Crowley
The car wash broke my girlfriend 's satellite antenna cover (standard equipment) and the owner refuses to pay to replace it. My friend is the General Manager at a restaurant in the Marketplace and he is telling his customers and other stores to not use this station because of this. Too bad his recommendation will cost the owner more than the cost of replacing the antenna cover.
August 2021 by Taylor T.
They are always very friendly and nice! The other day I left my wallet (I am a idiot) there and an employee drove to my house to give it to me! How nice! That meant a lot to me! It always seem like the station is kept in good condition too!
July 2021 by Sandra W.
DO NOT USE THIS CAR WASH!! IT DAMAGED MY CAR AND THEY WILL NOT COVER THE REPAIR!!! Took my car to the drive-through car wash at the Shell station yesterday, 7/1/21. No soap came down and the bristles beat up my car to the point where it knocked off my low profile antenna. I went into the store to tell them what had happened and they gave me the card for the manager. I called the manager Ana today. She told me that they were having issues with their regulator and they were waiting for a new part. She told me she would get back to me after speaking to the owner, Charlie, which she did. They have it on video that the car wash knocked my antenna fin off of my car, but then she gave me the lame excuse that she had called a Kia dealer and was told that the fin was poorly made and could fall off anywhere and that they would not assist with the repair which is OVER $600!! Please do not patronize this business!!! They do not do the right thing and have ZERO integrity! Save yourself the headache and go somewhere else!
June 2021 by My Taste T.
Trumpster gas station. Enough said. They bring it to your face too. Annoying a## wipes.
May 2021 by Anthony S.
I'm a be real with you, the morning staff/employees of the morning, afternoon and evening staff are wonderful and an absolute delight to deal with. Very friendly very approachable and I always leave with a smile. Now when it comes to this one particular employee who does late night early morning shift around 2-4 A.M. ,when I usually get off, I do not leave with a smile but more of a frustration and Aggravation at how blatantly I am being treated like I am a criminal. Previous to this guy working there was no problem whatsoever, the overnight employee was cool. The last two times I've gone there has been overtly fearfully racist. I in all of my life have never been told or asked to turn off my engine an the employee before I walk into the store at a gas station. When I asked why would you ask me to do that his reply was for his safety and mine. He also stated that there was a sign that said for me or anybody to turn off their engine in which I replied yes that is applied to when you are getting gas. The sign also said to turn off my cell phone and I'm pretty sure he didn't ask me to do that. Now I wouldn't be so upset at this if it wasn't for the previous time I came in to buy something and he wouldn't even let me inside. He literally open the door so that he could get in and then close the doors in my face as I was walking in behind him and then asked what could he get for me. I have been coming to this gas station for the past year and a half consistently and these people damn near know me by face and I have never not at any time during the day or night have been denied entrance into a 24 hour store until this new employee showed up. He obviously has a problem or is scared or worried about being robbed, But don't make the customers for the pulling up have to show or prove to you that they're not a criminal in order for you to do your job in customer service. And I know it's not store policy to not let people in or to tell people to turn off their engine when they pull up so why would I be treated in this manner When I've never been treated this way before at this establishment. That guy should be fired
January 2021 by Kate B.
I love this gas station. Its convienent and the attendants are really friendly. The owner is really nice too. Met him the other day and he seems to really take a lot of pride in his business. A staple in Tustin Ranch
October 2020 by Jackie S.
Worst place to get your car washed if you have a van or SUV. I have major marks on the top of my van and damage. I will never trust a gas station car wash again.
July 2020 by Fernando Garduno
May 2020 by M K.
Always the best prices within this area. There are two chevrons nearby and they both consistently charge more. Come here for gas! It's also a direct shot to the 5 freeway, north or south. The mini-mart attendants are friendly too!
April 2020 by Franco Porto
I Like the place, but this morning at 7:00 AM, I was there. After filling out the tank it occurred to me to go inside the market to buy a lottery ticket, cause..normally gas stations sell lottery tickets...so the door was closed and this little mexican looking dude..after I asked he said "we dont sell lottery " ...maybe he didn't like my bewilderment because in the worse way almost treating he came again "WHAT DO YOU WANT!"...Seriously little dude...you don't treat customers like that, if your day is miserable I dont have to pay for it, you looked dangerous to me...like you are waiting for someone who dont take your customer service to do something...are you armed? Do you want to make some news? So little dude, I'm not taking my business away, I like the place, so I'll come back to ask you something else, also I'm asking friends to do the same, and we will expect good and kind answers...because we are CUSTOMERS! Don't treat customers like that...and much less in times like this...
March 2020 by Marie N.
Shell Gas Station on 3425 Midway Drive Point Loma is one of the best and Eddie, Ermias and Yousef are always such a great help and excellent customer service.
December 2019 by Calvo Julio
Went in early in the morning to fill up with gas. Decided to use their car wash since the screen prompted the use. I go thru it and wait for the air blower to start. NOTHING!!!! I go to the cashier and ask about the blower and he tells me that in order to get the blower, I have to purchase the more expensive car wash! I tell him my car is all wet and that I’ve never had that happen at other Shells and he says “Thats how we do it here”. He was more interested in his magazine than customer service. Not coming here again. Taking my business elsewhere.
December 2019 by Julio C.
Went in early in the morning to fill up with gas. Decided to use their car wash since the screen prompted the use. I go thru it and wait for the air blower to start. NOTHING!!!! I go to the cashier and ask about the blower and he tells me that in order to get the blower, I have to purchase the more expensive car wash! I tell him my car is all wet and that I've never had that happen at other Shells and he says "Thats how we do it here". He was more interested in his magazine than customer service. Not coming here again. Taking my business elsewhere.
November 2019 by Jiyoon Kim
I don't like here
September 2019 by Ashley D.
I came here to get gas one time and weird things happened with my bank card. I come to get gas and a car wash pay for the dryer on the car wash and it doesn't dry. I have to go in and get another number for a car wash. Total b******* and waste of someones time! I've never been to such a racist area in California in my entire life! This is sad.