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November 2023 by Rick Kasparoff
From start to finish with the fuel pump replacement the staff provided a pleasant experience.
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October 2023 by Luis Morales
David and his crew really did an awesome job with my Tacoma. They used OEM parts and they communicate with you every step of the process including photos. If you're looking for a good auto shop with reasonable and competitive prices I highly recommend this place.Services: Transmission
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October 2023 by Aubrey B.
0 Stars. David Henderson refused to look at my car before calling me a "B*tch" and explaining how he doesn't work with "little girls"(for reference, I am almost 30 years old). I am a grown woman and do not tolerate this behavior from anyone. David has had the worst customer service even through the telephone that I have ever experienced. I strongly advise any female to NEVER take their car to this auto shop, don't even bother calling this place, David said it's a "waste of time to talk to women".
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October 2023 by Jannie Marie G.
If I could give 0 stars I would. David the owner does not care about providing his customers "a honest, caring auto repair shop" (this was pulled From The Business). It was my first time here and definitely my last. I never really leave reviews but I am trying to get the message out there, especially to college students like me who need reliable service not to come here.I came in Friday afternoon as it was one of Triple A's approved auto repair shops. They told me they needed to do the initial diagnostics and told me it would be done today or tomorrow.I got a call Saturday morning in which I was informed that they also sent a text message to let me know what needed to be done. I appreciated the call because that is what I am used to when getting car services. I gave them the GO to work on it.At 1:50pm Saturday, I got a text message they were finished and would be at the shop until 3pm as seen in the picture I attached. I saw the message at 2pm and I took a Lyft there and arrived at 2:38pm to find out they were already closed!! I took a Lyft there and back home and wasted my money for them to be closed. When I went in this Monday morning, David was there. Upon arrival, I told him I was picking up my car and he slid me the invoice and said, sign here. I signed and waited for him to say anything but instead just slid me my copy of the invoice, and my keys and said nothing. I asked him if he was here on Saturday and he explained that he was just there part of the day. When I asked him who closes, he answered by saying "technically we are not open on Saturdays." Major red flag already with the tone and his response. Nowhere on their website, google, yelp, and even the invoice he gave me where their store hours were written did it say they were closed or "technically closed" on Saturdays. When I proceeded to ask him why it says 8am-3pm on their door, he cut me off and said "It's old information." I explained to him my frustration because I wasted money coming to a closed shop and why they hadn't fixed the "old information" his response was "They try as a customer courtesy" whatever that means. As you can see, his responses to me were laughable, lies, and ignorant. Don't come here just to have poor customer service from the owner himself.
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September 2023 by Karam Jivani
Honesty, professionalism, integrity and timely delivery of Purrfect diagnostic and repair are all above and beyond the industry standard.I highly recommend this AAA approved facility for repairs.Services: Steering & suspension repair
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September 2023 by Joseph K.
One of the hardest things to find is a good and fair mechanic. There are many places that might have fancier equipment, waiting areas or bathrooms. But remember, you don't go to a mechanic for that. You want a professional who gives you an honest assessment at a fair price for quality work. Purrfect Auto is that place.
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September 2023 by Дмитрий Власов
First time oil change was 40, then next time its was already 70, maybe because there was no supervisor atmAnyway, i asked about transmission fluid, mechanics said what they will check and add if needed, as they said they added fluid till level, but in the evening my cars transmission dead in the middle of the road on high speed, now my R gear not working, my 1,2 gears not working too and i has check engine, on the next day i got to their service again and tell them about it and they said its just a coincidence , and the only option is new transmission lol, i dont know what they do with my ford - but its was last time i was there
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August 2023 by Aubrey D.
I get me car inspected here. No appointment necessary. A couple of times they have pointed out small things I need when I'm there like new wipers which they also replaced quickly for a price I'd expect to pay anywhere. I definitely feel like I am not being overcharged which can be a fear when your a single gal. Thank you guys for your great service.
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August 2023 by Daniel P.
I recently had the unfortunate experience of having my vehicle serviced at Purrfect Auto--a complete nightmare from start to finish. I feel compelled to share my terrible experience to prevent others from enduring the same ordeal.First and foremost, the customer service manager provided by Dave, was abysmal. The staff was consistently rude, unprofessional, and seemed utterly disinterested in addressing my concerns. They displayed a complete lack of respect for their customers and failed to provide even basic courtesy.I dropped my 1992 cChevy van off on Thursday, July 27, 2023. After a couple days of no communication I called for an update and was informed that I needed to send a deposit before they would begin the evaluation process. Why didn't they request a deposit when I dropped it off, rather than just allowing my van sit in their parking lot untouched while I was waiting for a call? After I paid the deposit, (not-so)-Purrfect Auto fail to diagnose the problem accurately. It was evident to me that the technicians lacked the necessary expertise and attention to detail required to handle automotive repairs effectively, but rather than disclose this deficit, they kept my vehicle for an entire week. When I reached out asking for an update I was given assurances of the date the service would be completed. But when I called and asked if it was ready to be picked up, Dave informed me that they hadn't gotten to it yet! After being very inconvenienced and with no resolution in sight, I finally sent a tow truck to pick up my van and take it to an auto shop recommended by a colleague. I asked Dave several times to refund my deposit, which he asserted had already been refunded, and yet as of two weeks after pick up, a credit had not yet reflected on my statement. I finally had to file a claim with my credit card company, which handled the dispute on my behalf.Additionally, the pricing at Purrfect Auto is not competitive but rather, is exorbitant compared to the other auto shops-- and for subpar service and a lack of transparency. They shamelessly overcharge for simple repairs and parts, I believe, to take advantage of their customers' lack of knowledge. I felt exploited and cheated throughout the entire process, with no regard for fair pricing or transparency. The shop I had my van towed to shared that the problem was not what Purrfect Auto diagnosed but a much simpler and cheaper problem, saving me almost $700.00 from the original cost of $1,200.00 . To add insult to injury, the promised completion time for the repairs was repeatedly pushed back, causing unnecessary inconvenience and frustration. It was clear to me that Purrfect Auto was very disorganized and failed to manage their workload effectively, leaving customers like me waiting for extended periods of time without any explanation or updates.In summary, my experience at Purrfect Auto was a complete disaster (and very imperfect). The combination of atrocious customer service, substandard workmanship, inflated pricing, and unfulfilled promises make this establishment one to avoid at all costs. Save yourself the hassle, find a reputable and customer-centric auto shop elsewhere.
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August 2023 by R R.
This is the WORST!! Took my car on to get fixed I could not even start my car. They left a mess with rags all over my cars engine to cover up the wholes they put in my hoses. they completely ruined my car after paying them over 400.00 and car does not even run!! Since my car did not run after taking it to purrfect Auto, I had to call AAA and get it towed to another mechanic, The car needed an alternator they completely messed my car up and Said they fixed it when they actually gave it the wrong diagnosis and ruined my car!!!! DO NOT TAKE YOUR CAR TO THEM THEY WILL DIRTY UP YOUR CARS engine just look at the picture below.
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July 2023 by Julian Otto
Been coming here for years. They are honest and always take care of my old car. Never had any issues or worries about being upsold, and they are very clear with explaining what work needs done and why.
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April 2023 by Steven Daneman
Engine & transmission codes on my daughter's 2015 Ford Focus so we went to Puffect Auto for help. Luckily, we bought a 3-year extended warranty when we got the Focus 2 1/2 years ago. Focus needed new battery and transmission. David worked with the 3rd party warranty company and they covered the max ($2,000) of the transmission rebuild cost. Purrfect Tustin did a great job and the Focus is running like new. Purrfect provides a 2 year/24-month warranty on the rebuild so that is great too.Services: Transmission repair
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April 2023 by Lynn Loschin
Purrfect Auto was great! They kept to their quoted price (1/2 the dealership) and got the job done on time. Everything is great so far and I will use them again.
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March 2023 by Pablo Custodio
Tony worked on my Mercedes C350, and I was happy with work, he used high quality German Parts, and his prices are very reasonable and competitiveServices: Auto brake repair
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January 2023 by John G.
Came in because my car broke down on the freeway.. Very stressful situation to say the least but the gentleman at perfect auto specifically Tolo, Henry and David We're absolutely awesome and took care of me and got me out of there in one hour just top notch people awesome shop and will recommend to everyone I know.
