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February 2024 by Curtis Baker
I had a great experience getting my tires repaired. They were professional on the phone and in person, especially Mishonda. 100% faster than Costco. The waiting room has good chairs, WiFi, and a TV that works.I highly recommend this store and I will be coming back when it is time for new tires.
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February 2024 by Andy Roberts
Came in on a Sunday morning with a slow leak in my tire and I asked if they could sneak me in for a repair. They not only fit me in but Mishonda gave me the price and time it would take. This is the third time I've visited this location and they are always great to work with. While I was waiting I saw Mishonda working with another customer who had an older model tire that is not easy to get. Even though they didn't have it in stock, I saw her making calls to secure four of them from another shop and even arrange to have them delivered to this location. Great service and spot on with the time and repair. I can't recommend them enough.
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February 2024 by R Ferguson
Just a heads up for auto/racing enthusiasts. Attempted to shop local but was turned away today for bringing in my own tires. Unfortunately they will not mount/balance tires loose, new/used, or brought in. Nor will they accept online purchase/shipping to their store. I participate in events and swap tires/wheels often and was hoping for a local shop to do this. I was able to visit another shop in the area that can accommodate enthusiast customer needs. Also for rainy weather tire shops should be booming! clearly not the case at Big O unfortunately. I'm hoping they change their policy to enable more customers to shop here.
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February 2024 by Ali Shah
Rates on the phone was different prior to work
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February 2024 by Cynthia Self
Low Tire Pressure was taken care of immediately....highly recommend this tire service
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February 2024 by Aaron Fairchild
Took my car here the other day without an appointment for a leaky tire issue. In under two hours they had the issue properly diagnosed (screw puncture) and fixed under warranty.Previously I had tried to get help at the Irvine Big-O Tires location where I had originally purchased the tires, but they gaslighted me and were totally unhelpful. I left them an appropriate review.But top notch service at this location. I would definitely recommend this franchise owner to others and will be back.
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January 2024 by Dawn Snider
Today I came in to BIG O TIRE on 1st St. in Tustin to check about getting a headlight replaced. I was tight on time and was so pleased that I was able that the inside manager asked Mario have me pull up to a bay to look at it right away. In about 5 minutes (and a "sidebar" with Edgar), he was able to get the light to start working again! I tried to pay him something, but he insisted that it was ok, not to worry about it! This was the second time BIG O came through for me when time and money were tight! Last time was a tire repair... no charge... was there 20 minutes! Very friendly and helpful, and not overcrowded. I'm going to start coming to them for car repairs! ?
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January 2024 by Nasrin Mirsoltani
I had such an amazing time at BIG O TIRES Juan was very helpful, caring and gave me the best service I could ever ask for I would definitely go back again.
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December 2023 by Patricia De Perez
Great service! Juan the manager really goes out of his way to help you!!
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December 2023 by Heather Fritch
We were in from out of town and ended up with a flat tire. Mishonda was so nice, we were in and out fast and treated very well. Patched it up.
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October 2023 by RONA ESPARZA
The team was professional. They communicated with me about the deficiencies in my vehicle and how to correct them. They gave me a fair price for labor and parts. I was highly satisfied with the job they did on my Subaru Forester on busy weekend.
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October 2023 by Kristin Nitz
Decent prices, good service, central location, parking kinda sucks though. Oh, and it's next to a do it yourself car wash. I have always had good service here.
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September 2023 by Michalis Dragomir
I've been here several times over the past few weeks regarding tire issues. The employees have been quick, friendly and helpful. At the end, Mishonda gave me a great deal for the final fix. Thanks again.
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September 2023 by Jose Serrano
I recommend this place! Juan the manager is the best! He took care of me right away! had me in n out in no time! Thanks Juan! Will be taking our company trucks there from now on!
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August 2023 by Madeline A.
Thank you Big O Tires for your timeliness, helpfulness, and overall friendliness. Came in this morning due to a flat tire and I had to get to work. They called another store as they did not have my tire, had it delivered, switched out my tire and balanced it so I could make it to work on time. Thanks a million!
