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February 2024 by Cindy Hsu
They are quick to provide quotes but that’s about it- terrible customer service. Good luck trying to cancel and get your “deposit” back.I sent numerous correspondence to Agent Vu and also emailed Cristina and Brittni but no response.Agent Vu Tran was very abrupt when I “tried” to cancel. I say “tried” because I still haven’t gotten my deposit back after I emailed and spoke to Vu on the phone, to which he assured I would get this so called deposit back.For reference, I cancelled on 1/11/24 and as of 2/17/24, I still have not received my deposit back.
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February 2024 by Hal Blrtz
Bad attitude. Came in to renew my registration and droopy face made it seem like I stole my plates. “Where did you get these plates?” “Did someone just gave them to you?”. Horrible costumer service skills.
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January 2024 by Илья Плотников
They didn't sell me car insurance because I just got my California license. Proven experience of 10 years with the rights of another country means nothing to them.UPD: they called me back and sold me Bristol West Insurance policy.
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December 2023 by Born Again
Excellent service. Love AAA membership and insurance.Prices are fair and paying my car registration is easy.I receive the tag as soon as I pay.
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November 2023 by Maurice Chou
While I've seen many complaints about wait times, I must say, it's still far more efficient than the dreaded DMV. My experience was particularly positive, thanks to the assistance of Ken on the car insurance side and Veronica for handling my title. Both of them were an absolute pleasure to work with.
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November 2023 by Engr. Fadhil Al Naji
The worst office I ever see and deal with in whole my life. Every time I go there in every year and they still the same bad attitude without any change to better. They even dont have the minimum experience nor spent the minimum time that they suppose to help the costumers. I was having an liability multi auto policy with them and was paying ($1,1250) and I used to pay them every six months and asked them to set it for auto pay to avoid forgetting the payment, however, my policy was canceled because its not paid and no one even called me nor texted me to let me know that my payment is due so I went their to re install it and I spoke with insurance agent her name is Christine and she even dont spend with me more than 5 minutes and she just asked me if I want to ensure the same cars and I told her yes and I want same my old policy exactly and then she said that I need to pay the amount for one year in full and I told her thats fine then she give me a quote of ($2,250) so I told her I asked to have same my old policy with same number of cars and types and same deductibles and same applicable discounts because nothing is changed so it doesn't make sense that my police goes up (110%) if its exact same policy then she said go and speak with the manager Mat and then they let me wait for 40 minutes while he was free and dont have any customers in his office and when I met him all he did is asking me if I want to proceed and pay the new amount she quoted me or no. I request to speak with the branch manager her name is Janet to figure out whats going on and she even doesn't care nor ask or bring Christine or Mat to ask them. Please dont go there because they gonna quoted you very high price. I recommend going to Tustin office because its much better place and much better respectful and experienced and knowledges employees. Thanks.
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November 2023 by Chi-Hau Liu
Became very bureacracy. When I newed my registration today, the cashier gave me a wrong sticker. I was lucky and found the problem at their parking lot. After I turned back the office, they asked me to wait the long line instead of fixing their mistake right away. Very disappointed.
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October 2023 by Francisco Arreola
You can do a lot of things and easier than D M V.
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September 2023 by Que Bee
The worst experience I've ever had at a AAA office. It took well over 15 minutes just to check my membership it. One person got stuck showing someone a map and no else came in to speed up the long lines to the door. Jesus Christ!!!!!!
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July 2023 by Jola Bolaji
Not a member. But came in June 2023 cause I called and they said they do international drivers licenses. Came on a Monday at 9:15. They took my photo, I filled out forms, paid $35 by credit card, and was out by 9:30.
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July 2023 by M. D.
Stopped here very busy on Friday I had to wait long time to get my registration the parking lot very small very small office
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July 2023 by Michelle Torres
The wait times are too long. I have been here three times in the last month and wait times are ridiculous. Membership privileges are not the priority. Don’t use this AAA!!!!!
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February 2023 by Kelly N.
Stopped by this early afternoon for the first time to straighten out a sticky situation with some homeowner's insurance agents that I was working with via phone calls/emails.The receptionist was efficient and straightforward, and directed me to the appropriate waiting area promptly. There were a handful of people on a early afternoon, as expected, so it's probably an ideal time to go (less crowded).I spoke with a kind agent named Taylor Diamond, who gave me her honest perspective, helped make sure my insurance was okay, and confirmed a few tips for my policy questions and adjustments without trying to get my business, as I unfortunately had experienced with some agents over the phone. I appreciated her thoughtfully listening to my experience and advising on hiw to move forward. I would definitely come back and recommend Taylor if you have homeowner's insurance questions or needs.
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February 2023 by Anna Kinzel
If I could will be -10Terrible service at car insurance I ask about deductible agent didn't want answer
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January 2023 by Meeco B.
Excellent customer service by Josh in travel. The two ladies working the check in counter are extremely nice. They work hard and people need to appreciate them more. They were so nice leaving the office at 1:10pm. Keep up the great work and customer service AAA!