July 2021 by Chris T.
This year in renewing my insurance I ran into so many issues. In particular, a man I think his name was Moe really messed things up and it took me many hours to fix the problem. I won't bore readers with details. If you do any business at this particular location with Moe in particular, I highly recommend you follow-up and make sure things are done correctly. I used to highly recommend AAA to people but no longer.
July 2021 by Bernice Mazuca
From "Cody Martin" I had the most professional respected caring attention to take care of ALL of my concerns.He truly is an asociate that should be honored. He even asked me to wait in the office where it was cool, while he changed my car plates on my car.Your company is fortunate to have such a devoted employee. Contact me for more !!
July 2021 by Sallie Hansen
I like this location a lot! The staff here are really nice and helpful! The location is industrial so it's nice not to be in a busy shopping center. I had a quick and efficient t experience here!
July 2021 by Okinawa Faa
Excellent customer service from the moment you walk in there smiling greeting you very helpful , to the point when you're called up to pay for your tags and in my case well I'm mute so this really was an excellent experience .I love there patience and the customer service.The gentleman that help me with my tags was extraordinary for being so young can tell that he has respect and morals.I paid for my membership very understanding people and patient and very helpful I recommend this place their seats are far apart they have sanitizer and for what I saw, their constant cleaning their counters and it's nice and fresh relaxing I went in after 1:30pm and I was not even there for 30 minutes.
June 2021 by Susan Guinasso
Excellent Service Rep who goes the extra mile to be completely helpful. Highly Recommend.Susan BustillosInsurance Service Rep13331 Jamboree RdTustin, CA. 92782
May 2021 by Anthony Bagtas
Great accessible location! Fulfill your DMV needs without the waiting of long lines. AAA is an amazing auto club!
April 2021 by Daner Reider
Member for over 40 years. Travel services amazing. Wouldn't use any other source.Always register my cars through them. Also have gotten passport photos there.Can't think of a better resource.Staff always friendly.Have used road side services with no issues as well.Nothing but positive comments from me.
April 2021 by Jim Onaga
At first I was not too pleased when I arrived soon after they opened and a man came to the from door and told me to wait outside... Then he screened me before entering and instructed me to go to a specific window for DMV services so it turned out to be a safe and relatively quick visit. So overall a good experience, beyond the initial greeting.
April 2021 by Mike Judd
So I went to AAA today to get roadside assistance so I can start renewing my tags for my vehicle through them instead of going, or sending payments to the DMV. Very friendly from the beginning and the lady that help me outside due to covert 19 ask me what I was there for. I explain to her I wanted to get roadside assistance for the simple fact I want to renew my registration and get roadside assistance so I can go through them. She asked while I was there did I want to get a free quote on vehicle insurance.. I said sure why not. Set me up with the insurance agent by the name of Vu Tran. Let me tell you this guy is a great person and very helpful. From the start I felt very comfortable. By the end of our conversation I was signing up for a new insurance plan as well as rental insurance. Not only explained everything In detail, but saved me probably about $600 to $800 a year. What a great experience and thank you so much Vu Tran for being the biggest part of it.
March 2021 by David Ax
I had a very satisfying experience with AAA today. I stopped in to pay my registration, and inquired about car insurance rates ,and surprisingly....I saved $800.00 yr. by switching companies.AAA is truly a top shelf, customer service company
March 2021 by Marlene R.
Walked in to get my tags. They have a very organized line. Hand sanitizer at the door. Friendly staff. Was greeted and walked through the line to the next station. Very clean and practicing social distance. Everyone wearing masks. Really easy in and out visit.
March 2021 by Scott Gunther
Quick and easy. This place is great to adjust insurance coverage with someone (in person!) or utilize their DMV registration services. I've used their services here for vacation planning and even cheap movie tix when the theaters were open.
March 2021 by Gaby D.
Today my car needed a tow and AAA was UNABLE to provide roadside assistance. After 32 years of service with AAA I was unable to get my car towed to a place of residence. I was told that due to a push start car a wheel up is needed and none of their affiliated companies were able to accommodate the roadside assistance needed nor did they have the equipment. As a female that is pregnant in a poorly lit area with night fall, I was disgusted by the incompetency of AAA. This went on for 4 hours and 18 mins. How is AAA going to provide roadside assistance to Tesla, Ford, Volkswagen, BMW, Lexus, Mercedes, Ferrari, Bentley and many more that are push start cars if they are affiliated with tow companies that are unable to provide service to push start cars. You cannot manual override a push start car from park into neutral. You are worthless to your customers.
February 2021 by S S.
The DMV services at this location are awesome. Very organized and efficient. The gentleman that helped me was extremely knowledgeable and saved me lots of headaches that I would have experienced at the DMV office n CM or Laguna Woods. Thank you Auto Club/DMV!
February 2021 by Doress Wehmeier
My Mom needed to get her new (disabled persons license plate). She had her doctors recommendation and filled out the paperwork required. There was a line to get waited on. They offered to bring her out a chair so she wouldn't have to stand. Once her turn was up.. we went inside and finished the details. The gentleman asked if we needed help putting on the new plates!He came out with the new plates and tools to exchange the plates out for us, and installed the new ones. It was done in a matter of minutes and we were on our way.P.S. - The gal who was out front, maintaining the wait line and double checking everyone had the correct paperwork etc... Was extremely nice as well.The staff at this AAA makes it almost painlesss.. We go here for our tags and anything else DMV related.A job well done.