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February 2024 by Samantha Whiting
Has an apt at this location but it was impossible to find!!!!! I went in 3 different areas with no luck!! You really need to put a sign out that is easily seen. Ended up going to the one on Hawkeye that is super easy to find since they have a SIGN.
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January 2024 by Jamie H.
I had an appointment and checked in online as early as I could (10 minutes before the appointment time). I was called back right after I sat down in the waiting room. The person who worked with me was kind and professional. I was out of there only 5 minutes after my appointment time. I am super impressed and happy with their service.
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January 2024 by Buzy Shermz
Overall it’s a quick process. The guy with huge earrings is under trained rookie who needs to be fired because this field sure isn’t for him. If you get him as your tech ask for someone else.
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December 2023 by Barbara Jensen
All I needed to do was drop off a urine sample. The technician the previous day told my husband and me that all we needed to do was knock on the door and drop off the sample. So that’s what I did. Well… nope. The technician would not take the sample unless I checked in and waited my turn. I was headed to work. I tried to explain that I simply wanted to hand her the sample as I was told to do the previous day. She absolutely wouldn’t take it.So I asked for a new container and told her I would return when I had more time.I am here today. I made an appointment for 12:10. It is now 12:40. Again I am being told that I have to wait my turn. Why make appointments if they are not going to keep them? Not only that, the staff needs to be informed of the rules, and to quit telling patients something that isn’t true. This is not very professional and it’s not very customer friendly.
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November 2023 by Mike K.
I go to quest for all my blood draws. They are efficient, short waiting times, almost painless but friendly. The facility, not matters where it's been (I have been to 4 locations with these folks) is always clean & professional looking. I easily recommend you give them a try.
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November 2023 by Kathie Knudsen
If you need to talk to a person, you can't. My appointment was a 7 am. Even at that early hour, I still waited for 45 mins. I really hope things improve. Medical care is very important.
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October 2023 by Gary V.
Very long waiting list for being 5 minutes late . Make sure you come early. There must be a better way
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July 2023 by rocky diesel
Went there after missing my appointment, they took me in within 10 minutes. 1 star less because it took 11 days for blood results to show online vs the other facility on Hawkeye take 3-4 days
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May 2023 by stella b
The waiting time was less than 5 minutes of course I had booked an online appointment nevertheless there was not enough room for both technician and patient and was not comfortable compared to other branches that I had visited before..
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April 2023 by Petros tamraz
Dr kristine who inject my 3 and half Son he dident cry she did a great job very experiance .
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October 2022 by ME
Showed up for a 9:20 am appt... 30 people in the very small wating room. Appointments were WAY over booked. I didn't want to wait 2 hours to have lab work done with a good chance of catching the Covid19 virus, so I left.Will never go back!
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October 2022 by Taylor Chavez
I had an appointment at 11am and I live 5 mins away. I made sure to have some extra time to find this location. Google Maps and Apple Maps giving me a parking lot over behind a building and I was very unsure if this location really existed. I called the number provided in google for this location and it said it was for the Florida location? Maybe that was a mess up on my end but I called again making sure I was clicking the right place and sure enough same message “you are calling the BLANK BLANK, Florida location, our hours are…”This was my first time at this location and I became lost not sure why it kept sending me to the parking lot over. I went into one of the buildings where I was initially navigated and they said it’s the parking lot over.I go over and find myself in the physician parking super confused because the entrance was where the physician parking was but I eventually found my way to patient parking. I was late to my appointment. It was telling me I could wait or take the next appointment. I just felt defeated and no longer wanted to be in the care of this location. I had enough like anxiety being late already and I felt it sucked that I couldn’t get a hold of anyone to help me find the location. They should probably fix their whole google identity so that others may find it properly and be able to reach the proper channels in case people can’t find this location. Overall I speak of my experience there not the experience with them. I’m hoping someone will read this if they get lost.
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September 2022 by Angelina A.
First off it's extremely hard to find! On the appointment paper it states if you are having a hard time locating the place to call, so I call and it's a recording and not a live person to actually help. I FINALLY find the place and I walk in and it gross and dirty!!! I left and would never let this place stick a needle in my arm. Do yourself a favor and schedule at a different location
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August 2022 by Wendy Mendoza
I got back quickly after scheduling my appointment that morning. Unfortunately the guy who took my blood ruptured my vein and now I'm left with a giant bubble on my arm.
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June 2022 by Maricella R.
Follow up on my review. Quest takes patient services reviews quite serous! I got a call back promptly regarding my bad experience at Quest! Thank you to the manager that was courteous to call me back and took time to listen to me! I appreciate your attention in this matter !!! Thank you
