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August 2021 by Dale Hulbert
They look out for my needs, not theirs. Refreshing in this day of...!
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June 2021 by Michael Dillard
Excellent experience. Agent was very helpful. Thank you miss Gracie.
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May 2021 by Chelsea C
Excellent service! Grace was fantastic, personable, and really went above and beyond. Note this place is located on Travis AFB so you need to have base access to get there. Be aware they have limited covid hours currently though which is the only downside. Open 10-2 so I cut it pretty close getting there from the airport in time before she closed. But I called ahead and she worked out a backup plan in case my flight to Sacramento was delayed and was even willing to stay a few extra minutes if need be past 2 pm. Easy drop off point during closed hours at the Travis Passenger Terminal.
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January 2020 by Tyler L
Booked online for my wife to pickup a vehicle, when she arrived they attempted to charge her for 3 times the amount quoted online. Card was declined and is now locked out for 24 hours. They won't accept cash, won't accept payment over the phone, or online and now have left my wife and 2 year old child, with lots of luggage stranded thousands of miles from home. Completely unacceptable treatment. Have never had such a difficult time trying to give a company my money.
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December 2019 by PEDRO GARCIA
Would give 0 star if possible. Recommend anyone booking through enterprise, book through local office directly. Enterprise reservation website is horrible as they have no idea what inventory is in their field locations, central booking is just as ineffective.
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November 2019 by George W.
Thank you for being located on the AFB. Flew in Space A, Associate picked us up at Terminal within 15 mins, Car was ready to go. 2020 Kia drove well, nice to have new cars.
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November 2019 by Cole R.
Excellent customer service, quickly responded to my phone call and customer service request. Dropped me off back to house after I dropped off the rental car.
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September 2019 by Adriana Taranto
Very helpful
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April 2019 by Leoni P.
Not a good place to rent a car. I called for a p/u at exactly 9 am, I got a response, "sorry, my driver is not here yet, but I will call you as soon as he shows up." After an hour I called again, the response, "sorry the van needs some cleaning, I will send him right away when he gets done." I found out from other folks at the terminal waiting for a pickup that they are getting different excuses as the car needs servicing, etc. Totally unprofessional from this branch. The base should use another provider that can do better service for our Vets and military people.
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August 2018 by DeAndre Adamich
Geat fast service, and they allow 18+ to rent from them, so it makes it super convenient for tech schoolers to get out and explore califirnia. MAKE SURE YOU PLAN AHEAD AND RESERVE UR CAR!!! (Do it online) They have few cars so first reserve first serve....
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June 2018 by J Schultz
No rentals available! Kind of hard to give it any more than a 1-star rating at this point.
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February 2017 by Leuma Valeron
It was smooth and quick and most of all it was on base which made it easy. My only problem is the guy that filled in for Kat wasn't professional at all I mean he didn't know what street what building number where we supposed to drop off the rental car 🚗 after 6pm. I mentioned that I was on base putting in gas and I should be there like maybe 6pm and he said after I hang up the phone I'm gone so that leaves me with driving around finding the area to drop off the car. And not everyone on Travis Air Force Base know where that parking lot to drop off the rental car at because I ask a few couple guys and they been here five months or almost a year and and they never heard of it didn't even know there's a Rent-A-Car on base😳
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February 2017 by Hugo reyes
Best experience ever!!! I'm active duty military and been to many rental places all over the country. I was truly impressed by them, I had a very positive experience. Catherine (Kathy) was the best!! So professional and went out of her way to help me! I would most definetely recommend this to all people!
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January 2017 by Bridger Kimber
Very easy to work with. They were so flexible with our needs and at affordable rates.
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August 2016 by Hope L.
So disappointed this location advertised that they accepted military star cards but didn't accept mine as my primary method of payment when I came in to pick up my reservation. I spent hundreds of dollars pcsing to Travis and was so excited to go and see my family for the first time in almost a year but then I was hit with a $400+ charge on the one card I was relying on using because they wouldn't take my star card. The employee who was trying to help me authorize my star card for this reason was very helpful and apologetic but the person on the other end of the line seemed indifferent to the situation and denied it.
