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March 2024 by krista J.
I'm not sure about the night management at this location. I normally have a good experience in this location, but I normally go during the day. First off at 7:50 pm the Rite aid sign outside wasn't turned on at all. Then, as we walk in there's a family walking from the ice cream counter with ice cream in hand to the register line. Just as my daughter and her friend walk up to the ice cream counter to order the man at the register line yells "ice cream is closed!" I then came out of the garden isle to ask if this is true and said yes it's closed. The other guy on a different register said yes we close the ice cream one hour before closing. I said really? At 7:54? I wonder if I go to the other Rite aid down the street if they would say the same thing? Obviously, they were trying to get out of there as quickly as possible at the 9:00 closing. I hope that man wasn't the manager because that's not only rude customer service, but also lazy.
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February 2024 by Gary S.
I live next door to this store and the people here are like family to me. Of course they see me practically everyday. Amanda, the cashier that works every weekend, is a very nice person and sociable. I always joke with her regarding serving me ice cream and she makes me laugh. Overall, she is a very nice person, always smiling, and has a positive attitude at all times. The supervisor of the store is very nice too always smiling, says hi to me each and every time she sees me, possesses a positive attitude, and always happy. I strongly recommend Amanda be the next manager of the store or the store supervisor be promoted to the manager position. Both Amanda and the supervisor of the store would make an excellent management team of this location. They possess excellent customer service skills which to me is very important!!! Thank you Amanda and supervisor both of you are the best!!! We need more people like those two!!!
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September 2023 by Laura H.
The people working in the pharmacy are lovely, but the Pharmacist has consistently misread my prescriptions and doesn't seem to understand the dosing as described on the medication packaging. In 9 months, she has never once had the correct amount of medication available when I was told to come in. We are talking about common COPD medications and the mistakes show a complete lack of understanding how the medication is used. I have switched pharmacies and I suggest you do the same.
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September 2023 by Lilah J.
This review is just for the ice cream section. Enjoyed Thrifty ice cream as a kiddo. It was definitely a treat back then. Today, I still like their ice cream. The hubby and I were in the neighborhood visiting the Daiso next door. It was a warm weekend afternoon and we got a couple of scoops. Mine was the pecan praline in a cup. Their prices are still a bargain. They could do better with their spoons though. The ice cream spoons are flimsy. As for the service, our clerk did an amazing juggling act running the customer service line for the store in addition to servicing the ice cream counter. Rite Aid is A-OK! We'll be back. :)
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September 2023 by Jacqueline M.
I am reviewing specifically the Pharmacy. I like that I can renew my prescriptions and re-order them over the app. I then get notifications as to when my medication will be ready. They also offer a pay option within the app which I find very helpful. On a few occasions when I had a medication that was not covered they offered to look for coupons for me. And I really like the Pharmacy help.
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August 2023 by Charrise L.
Clean store. I still can't figure out the configuration of the aisles. It's confusing. I was able to pick up a free things tonight. Thanks for the friendly staff. Ok, bye.
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July 2023 by d d.
Horrible. Got discharged from emergency dept with a prescription to pickup here. This Rite Aid had an outage but wouldnt even take a phone call from another Rite Aid pharmacist down Sepulveda to transfer it. Other Rite Aid pharmacist called and called, no answer. And employees at this one refused to give me a number that the other Rite Aid pharmacist can reach them at. I drove all the way down here from the other Rite Aid on Sepulveda and just need this pharmacist to let the other Rite pharmacist fill it. The other Rite Aid pharmacist said she can do it as long as someone at this one answers her phone call. I tried calling the Emergency Dept at Torrance Memorial Medical last night but they nust said to wait and drive back to Rite Aid the next day. So here I am the next morning and the Rite Aid staff won't just talk to each other. WTF, this isnt like buying vitamins, I'm trying to get my prescription from the emergency room doctor. No care about the customer or patients. My pain meds wore off a long time ago and I'm limping around outside the stupid Rite Aid. Never ever use Rite Aid. They don't care and just shut the door 14hrs later and I still dont have my emergency dept prescription. And 16hrs later no pain meds trying to get Torrance Emergency Dept to switch my prescription to Costco pharmacy but Costco pharmacy still hasn't received. Just limping around in pain for hours thanks to Rite Aid...
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April 2023 by Concerned C.
You'd never think a pharmacy could be disappointing. Yet here prescriptions promised by a particular date/time aren't ready, notifications are not sent when they are ready, and the pharmacist is randomly gone during pharmacy business hours requiring long waits to pick up.
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September 2022 by Cynthia D.
Freezers have been down for more than a month so no thrifty ice cream that can be scooped out or in the actual freezers??
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August 2022 by Francine A.
I would love to rely on this store for my needs, however every time I go there, they are completely under stocked. The shelves are empty and when I ask an associate why they are out of stock on several items, my question goes unanswered. I recently went to the pharmacy at Rite Aid for Covid tests and was told they were out of stock and had no idea when they would be restocking. I went to Vons and purchased them there. Needless to say -- I won't be going back. For a neighborly store, they aren't very accommodating.
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December 2021 by Natalie F.
Terrible customer service today. Cashier tried arguing with me on a price when it was clear as day!! Ended up charging me extra and tried telling me I was blind or "can't read the price." Not about to go back. I get it's a stressful time of the year but c'mon guys, at least try to be friendly as we're all stressed.
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March 2021 by Noneya Bitness
Not a lot of stuff but a really clean store
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January 2021 by Charlie L.
Diane, Laura and staff @ rite aid pharmacy department in Torrance is Best of the Best finest of the finest... I've been to different rite aid pharmacies in the South Bay area but this Torrance place is a huge difference.. (night and day).. unlike other rite aid pharmacies, the pharmacist here in torrance take the time to make sure I understand my medication and consults me about the warnings and instructs me on how and when to take my medication. (Basically goes over the label). I also got my flu and shingles shot here because of the recommendation from the pharmacist..If your in the South Bay area and in need to fill a prescription I highly recommend you get it filled at the Torrance Rite Aid pharmacy. This place is my pharmacy for life. Thanks Diane Laura and staff.
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August 2020 by Connie P.
Worst service ever. They won't wipe down their credit card machines and love to argue with their customers
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July 2020 by Marina K.
MAKE EVERYONE WEAR MASKS. every time I come here there is at least 1 person with no mask & the workers see them but don't say anything. MAKE THE RULES APPLY TO EVERYONE
