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May 2021 by Keith Browning
Waited 30 mins , No apologies for the long wait .. won't be recommending this location or Tmobile anymore
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April 2021 by Marsha Hope
Miss.Karen is just incredibly super helpful and sweet kindest young lady with wonderful sense of humor made us very comfortable. I was lucky to have this store visit with her. most wonderful experience I had. made my day while wanted this iPhone 12 Pro Max. Thank you so much
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April 2021 by G Guzman
We were helped by 3 different people on 3 separate visits and on each visit they were all very helpful.I would recommend this store.
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April 2021 by rich krell
She was absolutely great she helped us out so much that we really appreciate all the help and we think he's super
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April 2021 by Dr. Gwen Hughes
Mike. Garcia was very patient, professional, and great mobile expert. I recommend you visit this store for awesome service.serssss..
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April 2021 by Robyn Lyon
I came in with questions and each question was answered perfectly. I will always come back thanks to Karen,Brandon, T and Mikey
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January 2021 by Dawn O.
I brought my phone in the other day because it was acting funny. The screen went blotchy and the buttons stopped working. A woman named Karen told me it was irreversible water damage and that the phone was useless and wouldn't even count towards a trade in. She told me the buttons won't ever work again. So I bit the bullet and purchased a new phone. I didn't want to. I wasn't planning on it. But with what they told me, I figured what choice did I have? Fast forward to two days later (today) my old phone is completely fine again. Back to normal and working fine (not so "irreversibly damaged" and worthless I guess...) and they told me that even though I bought the new phone because of what THEY told me, that they would still charge me $75 to return the new phone. I asked to speak to a manager to see why I needed to pay $75 to return the phone when I only purchased the phone because they said my current phone was damaged beyond repair (which is clearly not the case). The manager went on about how it was my choice to buy the phone (@$$hole). Therefore, it's my opinion that they are scamming people into buying things they don't need and running a business without integrity. They played me.
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December 2020 by Robert Burchfield
T-mobile is an amazing service provider and an amazing employer i love the blazing fast 5g speed it is unlike any other carrier that claims to have the fastest 5g lol not so fast otger guys lol
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November 2020 by Joshua Feldman
This corporate location does a wonderful job and is entirely accommodating. Forget the franchise stores out here. Horrible. This place is great ?
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November 2020 by Heather W.
This review is for Brandon. I came in the store this afternoon to return two leased phones and upgrade them. The store was really busy and i had to wait to be helped, totally understandable especially on a Saturday afternoon. I'd just like to compliment him on his attitude and ability to handle stress. He was able to help me get everything taken care of in a timely manner, answer all my questions and answer the phones and help customers on the phone all while maintaining a positive attitude. Thank you for all your help and hard work!
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October 2020 by Christian Amaro
Very first time here .This guy was so respectful , helpful, full of manners.Finally some store have what you can call customer service..It's very spacious and clean could improve a little bit in showing display the phones or accessories.But anyway I really like it.Thank you again
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April 2020 by S O.
I would give the store negative reviews if you can, the store completely misled and lied to us. so before you walk away with what the store personnel sell as a great deal, ask them to print out the contract and read the fine print, otherwise you will end up paying hundreds of additional dollars. Service is horrible, sprint drops calls, and half the time you can't connect.
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March 2020 by Toni Mirras
Love love love I'm so happy wit my new phone great costumes service super helpful answered all my questions and concerns make sure u ask for Mars he is best and trustworthy,
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February 2020 by Melissa T.
I would give negative stars if I could but Yelp makes you give at least one star. I went to the Thousand Oaks Sprint store back in November to switch carriers. After speaking with the sales rep I was absolutely promised that when I signed up II would not have any surprises on my bill. I was signing up 5 lines along with purchasing 4 new phones. I had explained to them that in the past, with another carrier, my bill was much larger than promised. I was assured that this would NOT be the case with Sprint. I received my first bill and it was approximately $150 more than what was promised. I called Sprint customer service and they told me that what I was promised is not accurate, that I was given misinformation. I explained I had a written contract from the store showing what I would be paying. They told me I would have to go back to the store to try and figure it out. I then went back to the store 3 times to try and figure out the problem. They avoided me and gave me the run around after they swore to me there would be no surprises. The last time I went there I waited for over 90 minutes for them to help me. The district manager was even in the back office but he couldn't take the time to come help me. They had given the manager a copy of my bill along with my contract and promised he would get back to me. It never happened. I am thoroughly disappointed with Sprint and the Thousand Oaks Store. PLEASE STAY AWAY from this Sprint store.
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January 2020 by akram q
Don’t deal with them they sold me a plan and they changed it later without me knowing to the most expensive plan contacted them and refused to fix it now it is with collections and hurting my credit those are the worst scammers
