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November 2023 by Roberto G.
when i came up to pay cashier was watching a soccer game on his phone and ignored me i waited but he stayed on his phone so i out back the items very rude please get a better cashier this ones lazy
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October 2023 by Ethan Richardson
well they claim to be open 24 hours, but here i am at 1 am, with all the pumps off.
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September 2023 by Tomomi N.
Always a quick and friendly service here. I've gotten my tires patched up and oil change here. Andrew from customer service is very helpful!
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August 2023 by John B.
Bad experience this morning with gas station attendant. Paid $2 on cc on "buy" air, but machine didn't work; discussed how machine worked with attendant who paid me back $2 out of cash register. Tried a second time and hose still would not pull out from machine. Went back to cashier and she accompanied me to the machine and acknowlwdged it wasn't working right. She took down the repair number to call, but refused to issue another refund because "I knew the machine was broken." She finished off with a racial slur to my wife. No need for a sign to warn others!
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November 2022 by Chris W.
My family had been using the Shell station since moving to the neighborhood a year ago. A few weeks ago I was gassing up and the nozzle on the gas pump didn't stop pumping and when I realized that The pump had overfilled my car and pulled the nozzle out of my tank it gust gas all over the ground soaking my shoes and ruining my clothing. I went in to the cashier and told her what it happened and she said that they knew there was a problem with that pump but had not got it fixed. When I asked her why they didn't shut it off she just shrugged. She also told me she was not the manager which I later learned was a total lie. That franchise as well as shell corporate refused to reimburse me for either the gas or the dry cleaning for my clothing. Really disappointed and will never shop there again. There are plenty of other choices Where I can spend my money where they actually treat their customers with respect and care.
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August 2022 by Shawn R
One star for this gas station because their Apple Pay doesn’t work. No, I don’t want to “see cashier.” Fix your Apple Pay.UPDATE- 5 months later and these idiots still haven’t fixed their Apple Pay. The scanner didn’t even work this time.
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May 2022 by Dan S.
This shell station has apparently disabled Ralphs fuel rewards. I went here today for the second time in as many weeks to fuel up and each time the machine has said my card number was invalid. Today I drove to the other station by the freeway and got 70 cents off per gallon with the same Ralph's number. With prices as extreme as they are, disabling rewards is just ridiculous. The owners of this station must have them turned off, and as a result I won't be going back.
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May 2022 by Irene E.
Andrew was very nice and helpful while I got my smog. The service was quick and also had a nice little sitting area.
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April 2022 by Dan Y.
They disabled the Rewards program at all pumps. Really?? I asked the guy working there why there is a message saying "Rewards program are not available" and he said no idea. It is not working at all pumps here. But why did you have the Rewards button still available and only take away the discount?
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January 2022 by Jackie G.
The last few times I've gone here during the pandemic, the cashier (Hispanic woman) has been standing there maskless in the tiny store. Every time I've seen that, I leave and go elsewhere for gas, even the most recent time when I was almost on empty and despite the inconvenience. Because of her refusal to wear a mask, I will not be returning ever.
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August 2021 by Quite P.
The last two times I stopped for fuel the cashier was not wearing a face mask. This has been recently since the new Ventura county mask mandate took effect. Once today once last week. This gas station is helping the VIRUS spread. Beware of COVID 19 at the shell station on De los Arboles and Moorpark Road.
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May 2021 by Mike Mackintosh
Cheapest Shell gas around, I’ll go out of my way to save $.15 a gallon not including Fuel Rewards.
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March 2021 by Jonathan Perez
Theres an incompetent man by the name of julio that does not wear a mask, when you walk in to pay for gas, had a gift card and did not know how to check for the remaining balance, maybe he should get off his phone and get trained to do that first and do his job well before he slacks off wasting everyones time.
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July 2020 by N D R.
I've been to this station quite a few times but only once had to go inside. I felt the customer service was not great. The person in front of me was buying all different kinds of lottery tickets and it took forever. The clerk never even made eye contact with me or acknowledged me in any way. I thought it was rude but surely not the end of the world.
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May 2020 by Patricia B.
I have been going to this Shell since I realized I could use my Ralph's rewards. I have never had a problem getting my rewards and anytime I have dealt with Rosy, she has been very friendly and helpful. Always greets me with a smile and tells me to have a great day! Never a bad experience!