November 2021 by Hilary C.
Tried dropping off a prescription for my 18 month old's ear infection. Had baby with me, there was no line for drop off. Pharmacist told me he wouldn't be able to fill a prescription (didn't even look at it) since he was giving injections. A pharmacist wouldn't even try to fill my prescription or give me the option to wait with a sick kid in my arms. Disgusting.
September 2021 by Catherine G.
I see that folks have left less than generous reviews but I wish to correct the record. This RiteAid is great. People who work here are very friendly, helpful and diligent. The pharmacy is excellent. Please don't take notice of "naysayers'. This store is great!
April 2021 by Mike F.
I brought my Brother-in-law for his Covid shot. The two folks in the Pharmacy were so unprofessional. They just talked among themselves ignoring all the people waiting for their shots. After getting his shot I asked about his 2nd shot. The Pharmacist said we needed to check with the CDC. His paperwork read that the pharmacy would tell him when is next appointed was. This is why you don't shop or have anything to do with Rite-Aid. Absolutely no customer service, they truly don't care about you. It's all about $$.
April 2021 by L B.
I went to Rite Aid to get my covid shot. They were up to 30 minutes behind schedule, to start. The most offensive and illegal thing was that they screamed out personal information like birthdate (#hipaacomplianceviolation) also they woman checking people in made a mistake on my insurance and said that it was 'rejected', then asked if I was the primary on my insurance (I am). After re-inputting information, turns out it was 'user error'. Unprofessional and slow.
July 2020 by Pamela B.
I highly recommend this Rite Aid as a pharmacy. They are prompt and no hassle. Much more efficient than CVS. And very nice pharmacists.
February 2020 by R P.
Rude, rude,rude. Poor service. Overcharged me and it took them 20 minutes to correct the situation. They were very nasty about doing it. What happened to service with a smile? The store manager was throwing the merchandise onto the counter and having a bit of a tantrum so another employee came over and handled the refund. I was overcharged almost $15. Future purchases will be made at CVS...
February 2020 by Diane C.
This is a great store! The pharmacist Jae is fantastic and goes out of his way to help. He takes the time to speak to you and makes you feel like you are the only person he has to talk to all day. He takes the time to answer questions and make suggestions. He is also very efficient and juggles a lot. And then there is Maurice at the front cash register. He greeted me with "How nice to see you here today." I have never been greeted with such kindness! How delightful! I have to rate the customer service here as GREAT! This kind of experience makes me want to go back!
September 2019 by Angie G.
I usually have an absolutely trouble-free time when shopping at this store. My experience on a not-so-busy weekend day involved clean aisles and no problems with finding the small number of items I needed to purchase. The store appeared to be a little understaffed but I have no problem waiting my turn in line. What I did have a problem with was the semi-stressed clerk named Maurice (tall, older male) continuously using pet names for me at the checkout alone with a rather disingenuous tone: "be with you in a minute, sweetie", "blah blah blah, honey" and finally in his farewell "have a good day, love". DISCOMFORT city y'all. I don't know him and I don't think he should be talking to just the women, especially younger women, this way. It is unprofessional and came off as fairly condescending though I am sure he was just trying hard to be "nice" despite whatever was actually irking him. The real kicker though was how he sneakily selected 5 stars for HIMSELF (!!???) on the "rate the clerk's friendliness" question that popped up on the pin pad while pretending to just help speed the slow machine along. I think he was hoping I wouldn't notice or care--but I saw it and made sure to remember all the pertinent and perturbing details of this visit. So clearly Maurice is some blend of insecure and unethical, a combination that made me literally say "gross!" under my breath while leaving the store. I had wanted to talk to a manager about his behavior but when I tried to call the store another day--guess who picked up? Sorry Rite Aid, a usual 4-star experience barely amounts to 2 stars due to Maurice's creepy customer service.
May 2019 by Jessica G.
I shop at this Rite Aid frequently, along with using the Pharmacy. I have always had a great experience with the store and also with the pharmacy(they fill my prescriptions fast!). Last night, the store went above and beyond! I dropped my wallet outside the store and Julio (the manager) was able to contact me about an hour later to inform me that they had my wallet! What a life saver! Thank you Julio and the on duty cashier for helping me! I'll always give this store my business.
May 2019 by Rosie Laura Olivas
Everything! We’re like family
May 2019 by Cruz Laura Rosa
Everything! We’re like family
March 2019 by Deborah J.
Can not believe there is a pharmacy staff this bad in Westlake Village. Horrible experience with the pharmacist on staff 3/11/2019. Horrible, awful, terrible people who have no interest in patients well being. Just beyond shocked at this place! DONT EVER GO THERE! 0 stars!
October 2018 by Cori H.
I came into this Rite Aid to find notebooks for charity school kits. I cleaned them out (they only had 43) and got a couple of decorations for Halloween for church. Great they had what I needed sort of...I went to check out and the older salt n pepper haired gentleman asked me if I had a Rite Aid card I said no. He didn't ask me if I wanted one didn't say "hey if you get one you save a bunch of money" ...nope. When I said I thought those were 50% off. This was after I'd paid. He said yes if you had a Rite Aid card...I asked you if you had one. He was not happy to have us and check us out. I'm about to return the Halloween decorations. Ugh!!!
September 2018 by Holli M.
Delicious Thrifty's Ice Cream that I would die for! Wonderful costumer service and great prices!
February 2018 by Robin H.
Great experience in Rite Aid today. Went in looking for throat lozenges. A very nice salesperson walked me to the right place. I found what I needed then was checked out by a great cashier. She was super nice, experienced, and had me on my way in a jiffy. Highly recommend.